Manager Quality Control

Tammy T. Durland

** ****** **.

Keeseville, NY 12944

Voice: 518-***-**** FAX 518-***-****

E-Mail: *****@***********.*************

November 1995 to Present -- Stafford, Trombley, Purcell, Lahtinen,

Owens & Curtin Law Offices Legal Secretary

Provided administrative

assistance to the managing partner of the area's largest legal firm. Streamlined and

modernized filing system, and provided in-house low level training and support for a 25

user Novell LAN. Received and directed all incoming telephone calls.

April 1995 to September 1995 -- Adirondack Cycle & Marine,

Plattsburgh New York Finance Processor

Processed loan

applications to 6 separate lenders. Prepared loan paperwork when approved and submitted

package to lending institution. Accomplished all paperwork concerning sale of vehicle.

Entered into inventory all shipments and removed from inventory when sold. Answered phones

and directed inquiries to the appropriate department. Assisted bookkeeper with posting

charges on account.

August 1993 to March 1995 -- Babbages, Champlain Centers North Sales Associate

Responsible for running a

computerized Point of Sale (POS) cash register. Ensured store was organized and stock was

merchandized properly. Greeted customers as they were entering and leaving the store.

Assisted customers with finding software that would work on their computer systems and

would do what they needed.

October 1990 to March 1995 -- US Air Force, Plattsburgh New York Consolidated Office Manager

Supervised 5

individuals providing personnel and administrative support to over 145 personnel.

Responsible for developing and implementing a training plan for new personnel and oversaw

all aspects of quality control of services provided. Assisted commander's secretary in

scheduling appointments. Managed and inventoried over 25 computers and their software.

Scheduled and assisted with inspections of other agencies. Conducted formal training for

new personnel on handling of classified information. Ensured all appointments and

deadlines were met.

September 1987 to October 1990 -- US Air Force, Ramstein Germany Personnel Security Manager

Maintained

computer/paper records on 2200 personnel throughout Europe. Briefed policies/procedures to

high and low ranking individuals. Kept 6 other offices appraised of changes and an access

roster updated for over 50 classified offices. Processed all requests to change position

classifications. Prepared monthly/annual reports for superiors. Performed staff assistance

visits and inspections.

December 1984 to August 1987 -- US Air Force, Mountain Home Idaho Administrative Clerk

Clerk-typist for

over 30 engineers/draftsmen. Set up/maintained 3 file plans. Searched files for required

information, operated a charge out system keeping track of all information taken out of

the files. Received and directed all incoming telephone calls. Distributed mail for all

offices.WORK EXPERIENCEComputer Applications:

Word Perfect,

Word, Excel, GroupWise, Powerpoint, Quicken, Publisher, WordStar, and Form Filler under

various operating environments including MS DOS, Windows 3.11, Windows 95, and Novell.

Specialized Equipment:

Dictaphone/Transcriber, Minor PC, Laser printer and LAN trouble shootingEDUCATIONUSAF Technical Training Center, Keesler AFB, MS

February

1985 to March 1985

Major: Administrative Specialist

232 Hours of instruction. Additional work done in December 1985 for

Specialist and in June 1992 for Technician certification.

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