Engineer Technical Support

STEVEN J. HALL **** E. Bethany LeRoy Rd.

Stafford, New York 14143

Home: 585-***-****

Cell: 585-***-****

*****@*************.***

Professional Summary:

Knowledgeable in the fields of mechanical and electronic hardware, process control, and computer

systems.

Proficient in global enterprise level management of computer systems including Windows Server

2000, 2003 and McAfee ePolicy Orchestrator.

Managed multiple tasks and achieved long and short term deadlines.

Strong background in software, graphic design, digital photography and web design.

Experienced with LabVIEW software testing in an engineering development environment.

Experience:

2007 - 2009 Carestream Health Inc.

Rochester, NY

Systems Business Analyst

Primary administrator for McAfee EPO server and eight global repository servers to deploy

Antivirus and Host Intrusion to Carestream computers, in excess of 8000 machines.

Created and maintained Antivirus and Firewall policies to meet special needs for field

laptops, standard desktops, laptops and servers.

Created Virtual Machines using VMWare and Oracle VM VirtualBox to effectively test

McAfee policies, software distribution and scripts.

Migrated inherited Kodak machines to be managed by McAfee EPO system.

Installed, configuring, managing, and troubleshooting systems at an enterprise level.

Provided first response to contain virus outbreaks and other intrusion attacks.

Tested software applications for compatibility with Carestream computer images.

1992 - 2007 Eastman Kodak Company

Rochester, NY

Systems Business Analyst

Responsible for software certification and distribution on all Kodak desktops and Laptops.

Packaged applications using Wise, Admin Studio and Install Shield for deployment.

Tested software applications for compatibility with Kodak computer images.

Evaluated and certified new hardware and peripheral components.

Systems Administrator, Consumer Imaging Research and Development

Responsible for supporting all systems needs of 130 Research and Development and World

Wide Management personnel.

Installed new software releases, system upgrades, evaluate and install patches and resolve

software related problems.

Wrote LabVIEW programs to test complex processor functions in APS cameras.

Implemented a web based helpdesk for departmental support needs.

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STEVEN J. HALL 6790 E. Bethany LeRoy Rd.

Stafford, New York 14143

Home: 585-***-****

Cell: 585-***-****

*****@*************.***

1991-1992 Galson Corporation

Rochester, NY

Application Engineer, Consulting for Instrumentation Engineering Department

Responsible for database, graphics and installation of a Taylor MOD 300 system controlling film

emulsion melting and delivery.

Developed database and custom graphic displays for specific customer needs.

Designed control loops, generated process instrumentation diagrams and wrote installation

specifications for a variety of process applications.

Performed panel tests, I/O debugging and field instrument calibration for a waste water

treatment plant control system.

Additional Experience:

ABB Process Automation, INC. / Taylor Instrument Company

Rochester, NY

Application Engineer, Customer Engineering Department

Responsible for design, test, documentation and installation of computer based control systems.

Generated technical documentation to build various Taylor MOD systems.

Performed computer hardware and software troubleshooting.

Verified system hardware design and generated system parts list.

Performed in-house and field customer acceptance tests.

Managed several capital expense requests for system upgrades.

Created and implemented a preventive maintenance procedure for all in-house development

systems.

Designed custom panels, hardware and cables to meet specific customer requirements.

Digital Technical Support Specialist, Technical Support Department

Responsible for worldwide technical support of all of Taylor s process control computer systems.

Reviewed, diagnosed and resolved a wide variety of field problems.

Maintained a close customer interface to coordinate corrective action for problem resolution.

Commended for solving customer problems on my personal time.

Education: Genesee Community College / Rochester Institute of Technology

Advanced Manufacturing and Nano-Technology Certificate

Alfred State

Associate in Applied Science - Electrical Technology.

Additional: Microsoft TechNet Professional Subscriber, Microsoft Business Deployment, LabVIEW

basic & advanced, Windows Networking, Microsoft NT4 Core Technologies, NT4 Administration,

Lotus Notes Administration I & II, NetWare Administration, Networking Essentials, Advanced Adobe

Photoshop, Microsoft FrontPage, Macromedia Flash, Visual Basic, HTML Programming I & II,

QuarkXPress, UNIX System, PLC programming and Reliance maintenance and troubleshooting.

Custom Web Page: Operate and maintain my own web development business, building web sites for

personal and small business use. http://www.customwebpage.com

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