Real Estate Customer Service

N ANCY L . H ADLEY

*** **** ******, **** *** Bridgeport, CT 06604 203-***-**** abqkjo@r.postjobfree.com www.hadleygroupllc.com

Qualifications for Senior-Level Management

Visionary, goal-driven change agent with over 20 years of success in government senior management, business

turnarounds and real estate development. Represented the public sector in hundreds of urban real estate developments

of all types and complexities. Offers demonstrated abilities in transforming strategy into action focused on delivering

products on time and within budget. Excels in managing multiple/changing priorities and devising creative solutions to

complex problems. Exhibits a strong work ethic and integrity in all endeavors. Additional areas of expertise include:

Real Estate Project Management Continuous Process Improvement Strategic Philanthropy

Operations/Project Management Policy/Procedure Development Public Sector Expeditor

SELECTED HIGHLIGHTS

Organizational turnarounds:

Implemented the downsizing of a 3000+ employee organization, flattening the managerial structure which resulted in

ending two years within budget and meeting management goals.

Instituted continuous improvement efforts at two 500+ employee agencies to meet or exceed customer expectations,

resulting in service improvements such as the implementation of digitized licenses, an enterprise-wide geographic

information system, and a multi-agency regulatory permit management system.

Resolved more than 1,400 union grievances through 500+ hours of mediation, leading to customer service

improvements and labor-management partnerships.

Urban real estate developments:

Expanded a real estate pipeline by $1.1 billion through comprehensive revamping of land-use development policies

and processes to attract major private urban transit-oriented development.

Led a public project management team that supported the first major private investment revitalization project in

downtown Bridgeport in ten years, a $55 million historic downtown mixed-use transit-oriented development, which

used geo-thermal green technology and three forms of federal and state tax credit financing.

Oversaw the design a nd construction of a $20 million regiona l bus terminal component of an Intermodal

Transportation Center that had been stagnant for years.

CAREER TRACK

THE HADLEY GROUP LLC a woman-owned business enterprise

Founder/President 2000 to Present

This LLC provides real estate development and change management consulting to clients in the corporate, governmental,

real estate, and nonprofit sectors.

BRIDGEPORT HOUSING AUTHORITY

Senior Project Manager 2008 to 2009

Owner s representative for the $32 million conversion of a former hospital into 110 units of elderly and supportive housing

using Low Income Housing Tax Credits.

THE OFFICE OF PLANNING AND ECONOMIC DEVELOPMENT, BRIDGEPORT

Director 2004 to 2008

Directed the economic development effort that repositioned the city as one of the three hottest real estate markets in the

country according to CNN Business Money Magazine. Oversaw comprehensive revamping of all land use policies and

procedures for six operating divisions with over 50 employees.

N ANCY L . H ADLEY

203-***-**** abqkjo@r.postjobfree.com

THE PLANNING DEPARTMENT, WESTCHESTER COUNTY

Deputy Commissioner 2002 to 2004

Worked directly with developers and municipalities on real estate developments involving workforce/affordable public housing

finance incentives. Developed and presented to various groups, business associations, and the media the economic and

financial landscape and future projections for employment, housing, and transportation within the county.

THE COMMUNITY FOUNDATION FOR GREATER NEW HAVEN

Chief Executive Officer/Executive Director 1996 to 2000

Oversaw the stewardship of philanthropic assets totaling more than $220 million for the 25th largest community foundation

in the nation and redirected grant making to measure impacts and reflect sensitivity to interests of younger donors.

LOCAL INITIATIVES SUPPORT CORPORATION

Senior Program Director, Connecticut Multi-Cities Program 1995 to 1996

Managed program activities in the seven most distressed cities in Connecticut. Developed an urban agenda to strengthen

the resident-driven, community-based nonprofit industry.

CONNECTICUT DEPARTMENT OF MOTOR VEHICLES

Commissioner/Chief Executive Officer 1993 to 1995

Managed the customer service and regulatory department with more than 500 employees and a $30 million annual budget.

Developed and implemented department-wide, customer-driven business plans and outcome measurements.

CONNECTICUT DEPARTMENT OF TRANSPORTATION

Deputy Commissioner of Transportation/Chief Operating Officer 1991 to 1993

Oversaw the day-to-day management of the state's multi-modal transportation department with more than 3,500

employees and a $400 million annual budget. Appointed as team leader for all economic development activities. Initiated

and led continuous improvement, outcome-based performance management efforts for all departmental modes. Chaired

the Quality Steering Council and led the labor mediation effort with the largest employee union.

PRIOR EXPERIENCE:

NEW YORK STATE DIVISION OF HOUSING AND COMMUNITY RENEWAL; 1984 - 1991

Assistant Commissioner, Program Operations

Vice President, Housing Trust Fund Corporation, affiliate of the New York Housing Finance Authority

Special Assignment, Team Leader, Statewide Housing Activity Reporting System (SHARS)

Assistant Commissioner / Program Management

Director, Albany Regional Office

MAYOR'S OFFICE, STAMFORD CONNECTICUT; 1974 - 1984

Director, Community Development Programs

URBAN RENEWAL AGENCY, OSSINING, NEW YORK; 1972 - 1974

Assistant Director

E D U C AT I O N

B.A., Sociology and Urban Studies, with honors, Manhattanville College

Program for Senior Executives in State and Local Government, Harvard University

Managing for Quality, Juran Institute

LinkedIN.com profile and recommendations: http://www.linkedin.com/in/nancyhadley

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