Sales Customer Service
Resume:
Reply to: ******************@*****.***
Insurance sales, retail, custom painter (Wilmington)
Clarissa A Edwards
Wilmington, DE 19809
Phone: 302-***-****
E-mail: ******************@*****.***
OBJECTIVE
Looking for a position within a company that I can work toward a sales goal. I would like to find a company that can benefit from my experience and sales abilities while allowing me to expand my career and experience.
SUMMARY OF QUALIFICATIONS
Licensed in Property and Casualty and Health Insurance. I have consistently exceeded my monthly sales goals. I have been hired to consult and train agencies on how to improve their sales numbers and how to gain professional referrals. I am trusted with new projects and have helped develop business plans for 2 new agencies. I have implemented my own plans, goals, and training programs to each agency. All agencies have been successful and we always exceed expectation. I also managed a tobacco store for a friend who was over seas for one year and helped his store increase revenue by finding cheaper vendors and implementing advertising. I also have entry level experience in home remodel, repair, and new construction. I also have an extensive background managing for HSBC in their inbound sales department.
WORK EXPERIENCE
General Laborer (6/2011 - 13/2013)
Wing General Contracting, Newark, DE
Custom Painting, caulking, and spackeling. Home remodel and repair. Demolition. Construction clean up. Rip out carpets, rip up floors. Basic use of hand tools and some power tools. Assist owner in the marketing and networking for the business.
Retail Sales (10/2012 - 1/2013)
Glass Works, Newark, DE
Seasonal retail sales position selling glass ornaments. Operate cash register. Make bank deposits. Complete inventory weekly to ensure properly stocked for following week. Unpack boxes. Display merchandise. Clean kiosk. Gift wrap every purchase.
Retail Sales (10/2012 - 1/2013)
Bath Fitters, Newark, DE
Set up Bath Fitters display tables at wholesale clubs. Speak with club members regarding Bath Fitters products and services. Set up appointments for Bath Fitters to come out to customers homes and provide estimates for bathroom remodel. Maintained a 50% close ratio.
Retail Store Manager (1/2012 - 1/2013)
City Tobacco, Wilmington, DE
Open and close Tobacco store. Handle all marketing and banking. Balance books. Sell Lottery and balance lottery accounts. Negotiate prices and contracts with cigarette and convenience vendors. Decision maker. Keep store clean and stocked with merchandise. Display merchandise. Take inventory and order appropriate merchandise in a timely manner.
Sales Manager (10/2004 - 2/2010)
Allstate, Newark, DE
Handled all new business customers by quoting and selling property and casualty insurance lines. Trained all new hires and existing insurance agents making our agency number one in sales continuously. Maintained a network of professional businesses that would refer all of their customers to me which brought down marketing costs and increased close ratios. I closed 46% of my quotes in a market where we were competitive 23% of the time. Was entrusted to open an Independent Agency. Handled all office duties, including hiring, marketing budgets, bills, sales, and customer service. Within 8 months I had this agency number one in its market and was able to turn it over to the permanent employees smoothly and successfully.
Office Manager (12/2003 - 10/2004)
Tim Cawley Insurance Group, Bear, DE
Managed all office operations, employees, hiring, firing, marketing plans, payroll, bills, training, sales and customer service. Managed office of 6 employees and 2 Financial Advisers. Increased sales from 20 policies per month to 120 policies per month.
Insurance Sales (10/2000 - 12/2003)
AIG, Chadds Ford, PA
Sold automobile insurance via inbound calls from customers requesting quotes. I was consistently selling over 1 million in policy premium every year. Trained new hires because of my proven sales techniques and success.
EDUCATION
Some College
Delaware Technical and Community College
Newark, DE
Completed 2 years of diagnostic sonography college courses.
ADDITIONAL QUALIFICATIONS
Certifications and Licenses
Property & Casualty License.
Health and Accident License.
Location: Wilmington
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