Manager Management
Resume:
Armando TorresJr
Email: **********@********.***
Address: **** ***** **** *****
City: Antioch
State: CA
Zip: 94531
Country: USA
Phone: 925-***-****
Skill Level: Experienced
Salary Range: $130,000
Willing to Relocate
Primary Skills/Experience:
Management SQL Server People Management IT Experience Project Management
Educational Background:
Bachelors Degree, BSB Information Systems
University Of Phoenix, 09/1996 - 05/1999
San Francsico, CA
Job History / Details:
ARMANDO TORRES, JR.
5052 Union Mine Dr.
Antioch, CA 94531
**********@********.***
PROFESSIONAL SUMMARY
Innovative, solutions-driven IT Manager with 13+ years'
success aligning organizations to achieve operational
excellence and motivating teams to peak performance.
Pivotal leadership resource for Unisys, GSA, Bank of the
West and the US Navy. Record of achievement increasing the
flexibility, security, availability and capacity of
enterprise environments, through the skilled management of
SQL, Oracle, Sybase Anywhere & DB2 database teams/platforms
and up to 200 network/standalone applications. Hold BS
degree in Business Information Systems. Bilingual.
* Big-picture-thinker with a keen ability to stay on top
of all the details. Consistent success in managing change,
infusing new ideas, reducing costs and delivering results
that exceed expectations.
* Natural leadership style, inspiring confidence and
integrating "best practices" with staff talents to create a
high-energy, responsive workforce.
* Proactive, tenacious problem solver, devising solutions
that fully support the bottom line and long-range goals.
Catalyst for continuous system improvement who readily
adapts to evolving business and technology challenges.
KEY COMPETENCIES
Application & Database Management
Strategic & Tactical Planning
Technology Infrastructure
Policy Development
Software Development & Implementation
Project & Change Management
ITIL v3
Team Building, Training & Leadership
Business Process Reengineering
System Consolidation
Problem Resolution
Contract Negotiations
Vendor & Resource Management
Regulatory Compliance
PROFESSIONAL CERTIFICATIONS
ITIL v3 Foundations
PROFESSIONAL EXPERIENCE
UNISYS CORPORATION, Blue Bell, PA (In partnership with SAP
Corporation/Sybase); 2010 - Present
SENIOR DATABASE ADMINISTRATOR (DBA)
Client: GSA (French Camp, CA)
Supply multifaceted leadership to Unisys and Sybase DBA
teams providing SQL Server technical support across the
entire GSA organization, including system upgrade projects &
nationwide installations.
KEY ACCOMPLISHMENTS:
* Successfully project managed complex migration of 8
test, stage and production servers from SQL 2000 to 2005.
Rewrote various DTS packages to SSIS and guided application
& server teams to ensure an on-time, seamless upgrade.
Currently direct SQL 2005/2008 consolidation efforts.
* As SQL SME (Subject Matter Expert), supported and
enhanced all 60 SQL Servers nationwide. Also introduced
documentation to standardize policies/procedures and
recommended vital code/index changes to development team.
BANK OF THE WEST, Pacheco, CA; 1999 - 2009
Financial services institution with $60B+ in assets and 700+
locations; 10 years
IT MANAGER, DATABASE MANAGER/SR. DBA (2001 - 2009)
Built and guided dedicated database administration team of 8
(4 SQL/4 Oracle) supporting multiple database platforms
(Oracle, Microsoft SQL, Sybase Anywhere, and DB2), 200+
servers with 400+ databases and highly critical back office
applications. Innovator whose solutions enabled the Bank to
meet increasing workload demands during period of rapid
growth & transformation, encompassing acquisitions &
platform consolidations.
KEY ACCOMPLISHMENTS:
* Driving force for consolidation of applications,
databases and servers throughout the Bank, eliminating a
huge waste of resources. Also consolidated 30 test servers
to 10, reducing costs & improving management.
* Instrumental in clustering SQL 2000/2005 servers not
requiring an Enterprise version. Utilized HP Polyserve
application to decrease bank licensing costs and create a
readily available solution for databases.
* Exceeded expectations in delivering support for 6
acquisitions that grew Bank from 110 branches to 700.
> Led seamless migrations of data from previous bank
legacy systems and standardized all systems.
> Paved the way for merger of 120 branches and their
systems in very aggressive 9 months.
* Selected by Senior VP to facilitate implementation and
improvement of a business-critical 3rd party application;
stepped forward to resolve several major issues:
> Devised solution to incompatibility of data coming from
an Oracle database going into a SQL server, by finding a way
to query the database and import data without a conversion.
> Also solved problem of the excessive amount of time
required when the data was requested. Recommended rewrite of
stored procedure, enabling a 40% report processing/wait time
reduction.
* Recommended use of HP Polyserve as a high availability
clustered system to consolidate production SQL environment
and improve resource management, expenses, database
administration and disaster recovery. System gained
management buy-in and was implemented, subsequently becoming
the standard for new installations, ensuring high
availability and disaster recovery could be maintained if
needed.
* Drove initiatives to guarantee Sarbanes-Oxley (SO) and
GLBA security/regulatory guidelines were met:
> Set up security accounting policies & a database access
request process that improved control of excessive rights
for SO. Instituted password changes every 90 days to
increase enterprise security.
> Partnered with Enterprise Security to implement a
database monitoring system that enabled Bank to improve
reporting on access to SO and GLBA Security Inspectors.
* Optimized support for environment/client needs by
hiring staff with both application & database experience,
giving them knowledge of how applications
connected/interacted with the database.
* Champion of best practices and standardization
enterprise-wide; wrote SOPs (standard operating procedures),
standardized database management processes and oriented DBAs
to new policies.
NETWORK OPERATIONS MANAGER/DATABASE LEAD (2000 - 2001)
Rapidly promoted to leadership position due to `above and
beyond" actions in previous roles. Directed team of 20-25 in
deploying, upgrading and troubleshooting 200+ Web-
based/standalone applications and maintaining
networks/database servers. Liaised between Operations
Support team and Help Desk on high-level support calls and
resource allocations. Spearheaded numerous application
upgrade projects.
KEY ACCOMPLISHMENTS:
* Played pivotal role in merger of Bank of the West and
United California Bank, leveraging application/database
management expertise to smoothly handle all data migration
activities.
* Developed guidelines for Help Desk staff to minimize
escalations, rapidly resolve issues and effectively manage
calls at lower levels of support. Significantly increased
early resolutions and customer satisfaction.
* Transformed low-morale staff into high-performance,
motivated teams by establishing an open-door policy, cross-
training Oracle/SQL team members to ensure full support and
revising after-hours rotations.
SQL DATABASE ADMINISTRATOR LEAD/NETWORK APPLICATIONS LEAD
(1999 - 2000)
Brought on board to administer 20 SQL database servers;
given responsibility of supporting all network applications
within 2 months. Solely supported 200 standalone and network
applications; provided user support/training, led
hardware/application rollouts and maintained network
connectivity.
KEY ACCOMPLISHMENTS:
* Strategically planned for growth/platform transitions
by setting new server & database management standards and
onboarding additional DBA. As first DBA with experience
hired by company, met challenge of correcting previous
errors and implementing best practices for database
management.
* Initiated price negotiations between vendors that
produced $200K in PC savings. Efforts set the standard,
prompting annual cost/benefit reviews of vendors and up-to-
date, quality hardware.
* Oversaw application migrations from SQL6.5 to SQL
7.0/SQL2000, incurring zero downtime.
PRIOR EXPERIENCE
US Navy, Hospital Corpsman, First Class
KEY ACCOMPLISHMENTS:
* Selected by Commander to run Blood Donor Center/Blood
Bank Depot for the Armed Services Joint Blood Program.
Innovated new Frozen Blood Supply database/procedures that
reduced inventory processing time 50% and found low-cost way
to build a back-up power system for freezers storing blood
supplies.
EDUCATION & TRAINING
University of Phoenix, San Francisco, CA
B.S., Business Information Systems, 1999
Training: Accredited Systems Engineer (ASE), MySQL, Oracle,
Visual Studio & Project Management
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