Customer Service Manager
Resume:
Confidential User
Email: **********@********.***
Address: Address Withheld
City: Madisonville
State: TN
Zip: 37354
Country: USA
Phone: 423-***-****
Skill Level: Management
Salary Range: $40,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Thomas D. Alleman
131 Oliver Dr.
Madisonville TN 37354
Phone: 865-***-**** Cell: 423-***-****
E-Mail: **********@********.***
To Whom It may Concern
I am interested in interviewing with your company for a Customer Service position, Any Consideration would be greatly appreciated.
I have worked in the boat manufacturing industry for the past 26 years, in management, customer service and supervisory positions.
Sincerely,
Thomas D Alleman
Thomas D. Alleman
131 Oliver Dr.
Madisonville TN 37354
Phone: 865-***-**** Cell: 423-***-****
E-Mail: **********@********.***
OBJECTIVE:
Seeking employment in a customer service atmosphere
WORK HISTORY:
2010 To Present Customer Service Associate for Hydra-Sports/MasterCraft Boats.
Lead Person For MasterCraft Boats Custom Trailer Shop
2009 To 2010 Boat Builder
Schat Harding
New Iberia Louisiana
1998 To 2008 Customer Service Manger
Hydra-Sports Boat Co.
Columbia SC & Sarasota FL.
Handling day to day warranty and legal issues with domestic and international Dealers for Hydra-Sports, Sunbird Boats, Stratos Boats, Javelin Boats and Quest Boats, Keep track of warranty cost,
Organize and coordinate yearly Customer Service School.
1993 To 1998 Customer Service Manager
Sunbird Boat Co.
Columbia SC
Handling day to day warranty and legal issues with domestic and
international dealers, keep track of warranty cost, set up and work
Boat shows.
1992 To 1993 Engineering Department Associate
Sunbird Boat Co
Columbia SC
Perform time studies, assist in new model proto-typing.
1990 To 1992 Lamination Manger (outboard plant)
Sunbird Boat Co.
Columbia SC
Coordinate and supply the assembly plant with laminated decks, hulls and small parts.
1988 to 1990 Lamination Manager (cruiser plant)
Sunbird Boat Co
Columbia SC
Coordinate and supply the assembly plant with laminated decks,
Hulls and small parts.
1987 to 1988 Assistant plant manager (cruiser plant)
Sunbird Boat Co
Columbia SC
Daily supervision of Production plant
1986 to 1987 Utility man
Sunbird Boat Co.
Columbia SC
Training and assisting in all aspects of boat building.
EDUCATION:
1963 TO 1966 Franklin High School
Franklin LA,
1966 to 1967 Spencer Business School
Lafayette LA.
General Business Practices
1967 To 1971 United States Navy
1991 Cook Composites Gel Coat School
Kansas City Kansas
Completed Customer Service course Through the Customer`s Eyes
Service Certification Program
SKILS:
Computer Skills: MS Word and Excel
Able to access and resolve warranty issues.
Able to diffuse a problem before it explodes
Ability to accumulate data for processing
Ability to assign and follow up and daily operations
Enjoy working with people.
Have experience ultra sounding fiberglass.
REFERENCES: Dave Russell Phone # 941-***-****
Terry Ridenhour Phone # 803-***-****
Chris Wainscott Phone # 941-***-****
Blaine Timmer Phone # 407-***-**** Keith Boudreaux Phone # 337-***-****
Candidate Resume - Confidential User
Contact Information -
Email: **********@********.***
Address: Address Withheld
City: San Francisci
State: CA
Zip: 94102
Country: USA
Phone: 510-***-****
Skill Level: Director
Salary Range: $100,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
STRATEGIC INNOVATOR
HIGHLY EXPERIENCED - INDUSTRY AWARDS - TOP ACCLAIM
Extensive commendations in business and technology problem
solving with start-up and established enterprises
HIGHLIGHTS
- 14+ issued seminal industry patents on well-known
technologies
- White House, Congressional, Mayoral & State written
commendations
- Producer of top apps and products in their space. Never met a
problem that could not be solved
- Over $90M of budgets managed in past projects. Large scope:
No problem
- Past projects acclaimed in extensive global TV, radio & print
coverage
- Top teams assembled or enhanced. Diplomacy expert between
tech and management
- Proven product design and project solution conceptual
blockbusting expert
- Over 200 SW & HW & Program projects realized
- Highly experienced and skilled in multiple senior level roles
CAREER SUMMARY
BPW, San Francisco, California
INNOVATION LEAD- MULTIPLE ROLES (6/2011 to Present)
Provided team leadership for product strategy and execution for
mobile advertising & communications technology. Researched and
analyzed against clearly defined performance metrics to guide
account targeting and track success. Supervised UI/UX lab;
coordinated ongoing application development workflow. Ran
insight and evaluation reports.
* Designed media to ensure alignment with user needs,
corporate goals, workflow models; guided ethnography/persona
development. Conducted rapid iterative usability and formal
testing to ensure quality. Spearheaded delivery of leading
software in market on Apple platform with Steve Jobs' team.
* Leveraged Morae, Irise, and other software packages
throughout development and enhancement of application as well
as creation of UI/UX lab. Set up DAM system. Create top App
Store App in the market.
CIL, San Francisco, California
INNOVATION LEAD- MULTIPLE ROLES (2/2009 to 5/2011)
Oversaw operations for consulting firm providing product
commercialization, business policy development, and strategic
planning services to start-up and established companies and
government agencies. Devised strategic goals and implemented
programs to increase profitability and expand reach.
Established and managed financial/operational plans to assess
financial performance and identify areas for improvement. Acted
as outreach coordinator to regional/national media for clients.
Cultivated relationships with and provided advisory services
with well-recognized names in diverse industries including
broadcasting, recording/entertainment, financial services,
automotive, beverage, restaurant, hospitality, retail,
electronics, education, arts and culture, and healthcare.
Selected to play key role in launch and growth of start-up
cloud digital media company. Assisted US and international
management teams to expand reach of innovative cross-channel
content management solutions for online publishers, creative
advertisers, and media agencies. Defined and expanded
partnership strategy to expand sales.
* Selected to develop process reorganizational plan for
major companies.
* Established core relationships with Fortune 100 firms
and key decision makers to build foundation for rapid and
sustained growth. Set up DAM system with IBM corporate
* Leveraged SasS and cloud computing expertise to develop
and implement go-to-market strategy that successfully tripled
income value proposition.
* Played vital role in optimizing marketing workflow for
DAM and EMC start-up, successfully doubling size and funding.
LE., San Francisco, California
INNOVATION LEAD- MULTIPLE ROLES (11/2005 to 1/2009)
Engineered growth of company that produces clean, green, safe,
and recyclable energy solutions. Directed 80-member business
and technology strategy team; oversaw training and performance
management. Governed project planning and product development;
analyzed performance to guide strategic direction.
* Applied for and secured federal grant to support
product development in accordance with congressional action
plan; exceeded Federal milestones by 50%.
* Selected for Department of Defense "Defense Advanced
Research Projects Agency Commendation" as well as congressional
commendation for energy storage invention.
* Demand response, data-driven product development
project management. Created industry leading products.
CHP, San Francisco, California
INNOVATION LEAD- MULTIPLE ROLES (5/2001 to 10/2005)
Directed business development and targeted marketing
initiatives for high-tech green home builder. Conducted
qualitative and quantitative market research and analyzed
findings to establish trends and inform tactical/strategic
plans. Identified and cultivated new accounts. Coordinated with
customers to identify project needs; orchestrated program
development and implementation.
* Conceptualized and implemented nationally renowned
showcase projects, built cooperative relationships between
corporate sponsors and government agencies to drive success.
* Played key role in planning and execution of project
featured on network TV.
* Data-driven product development project management.
TSB, San Francisco, California
INNOVATION LEAD- MULTIPLE ROLES (1/1997 to 4/2001)
Ensured profitability and sustainable growth through tactical
and strategic planning for new-to-market SaaS/Cloud-based on-
demand broadcast company. Defined business cases and developed
release schedules, pricing models, and feature sets. Held
accountability for P&L, customer relationship management, and
search engine optimization (SEO). Developed marketing
strategies and segmentation analytics.
* Created go-to-market strategy, global top industry
products that set world standards.
* Played vital role in company transformation, new
product development, and business reengineering.
ADDITIONAL EXPERIENCE
Project Lead (1/1977 to 2/1996 ) National Park Service, San
Francisco- Developed top community center in nation
R&D Manager (2/1990 to 12/1996) RPI, San Francisco -
Launched products known as industry standard
EDUCATION & CREDENTIALS
BACHELOR OF ARTS IN SOCIOLOGY/MEDIA; PRODUCT DEVELOPMENT MINOR
SAN FRANCISCO STATE UNIVERSITY, San Francisco, California
Completed core curriculum coursework through UC Berkeley and
Stanford
Dean's List Honors
PROFESSIONAL DEVELOPMENT
Public Policy/Political Science Training -Stanford University
CAD, Computer Graphics Training, and 2-D & 3-D CGI Studies -
Computer Arts Institute
Board positions on numerous community service organizations
Commendations: White House; DARPA; US Congress; Iraq War Bill;
US DOE; US Department of the Interior; California State
Assembly; Mayors of San Francisco; 3D Design Magazine; IDA;
Textile Conference; City of San Francisco; US Patent Office;
NREL;
Expert Skills:
Well-defined history of accomplishment identifying market
opportunities and defining strategies to generate profitability
especially within green and high-tech industries. Creative,
decisive, and highly collaborative in drawing together
disparate concepts to generate innovative, right-fit solutions
to business needs. Recognized SaaS and cloud computer expert.
Talented business development strategist with exceptional
insights into consumer behavior, market drivers, and
government/partner relations. Top 1% ranking for
spatial/systematic visualization; hold multiple patents.
Designed, conducted, analyzed, & reported on user-centered
design research & usability testing cradle-to-grave. expertly
skilled individual contributor in identification of user needs
& goals, task & workflow modeling, ethnography usability
testing
Tools:
Built UI/UX labs; Morae Software; Irise Software; Autodesk
Design Suite; various animation suites, various video
production suites; Webex; Tobii Eye Trackers; FaceLab Trackers;
SensoMotoric Trackers; Web Cameras; Wii Triggered Testing
Systems; Kinect Testing Systems; Photoshop Wireframing; NOF
Fusion; Online Focus Group Hiring, ie- Swarm Apps; All MS
Applications; holds multiple issued patents for eye tracking
and human factors sensing.
Keywords: City, State, Federal agency political engineering;
City staff resources allocation; Permit expediting; High level
organizing; Partner development; Real Estate & Construction PR-
Global, Local, Regional; Investors; Green technologies; PATH,
HUD, DOE special programs liaison; 3D CAD, DAM; UI; UX; Start-
ups; Real Estate & Construction Marketing; Creative deal
structures; Resistant partner/agency smoothing; PR; Marketing;
Diplomacy; Video production; Web production; Public policy law;
Event production; Research; Business intelligence; Project
Lead; Product Manager; Cleantech; Business development; CTO;
User Experience; Sales; Engineering; WBS; SaaS; Cloud; Green
building; Art direction; App Producer, Media Development;
Public Speaker, Innovation coach; Game development; Brand
marketing
Contact this candidate