Confidential User

Email: abqkfu@r.postjobfree.com

Address: Address Withheld

City: Madisonville

State: TN

Zip: 37354

Country: USA

Phone: 423-***-****

Skill Level: Management

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Thomas D. Alleman

131 Oliver Dr.

Madisonville TN 37354

Phone: 865-***-**** Cell: 423-***-****

E-Mail: abqkfu@r.postjobfree.com

To Whom It may Concern

I am interested in interviewing with your company for a Customer Service position, Any Consideration would be greatly appreciated.

I have worked in the boat manufacturing industry for the past 26 years, in management, customer service and supervisory positions.

Sincerely,

Thomas D Alleman

Thomas D. Alleman

131 Oliver Dr.

Madisonville TN 37354

Phone: 865-***-**** Cell: 423-***-****

E-Mail: abqkfu@r.postjobfree.com

OBJECTIVE:

Seeking employment in a customer service atmosphere

WORK HISTORY:

2010 To Present Customer Service Associate for Hydra-Sports/MasterCraft Boats.

Lead Person For MasterCraft Boats Custom Trailer Shop

2009 To 2010 Boat Builder

Schat Harding

New Iberia Louisiana

1998 To 2008 Customer Service Manger

Hydra-Sports Boat Co.

Columbia SC & Sarasota FL.

Handling day to day warranty and legal issues with domestic and international Dealers for Hydra-Sports, Sunbird Boats, Stratos Boats, Javelin Boats and Quest Boats, Keep track of warranty cost,

Organize and coordinate yearly Customer Service School.

1993 To 1998 Customer Service Manager

Sunbird Boat Co.

Columbia SC

Handling day to day warranty and legal issues with domestic and

international dealers, keep track of warranty cost, set up and work

Boat shows.

1992 To 1993 Engineering Department Associate

Sunbird Boat Co

Columbia SC

Perform time studies, assist in new model proto-typing.

1990 To 1992 Lamination Manger (outboard plant)

Sunbird Boat Co.

Columbia SC

Coordinate and supply the assembly plant with laminated decks, hulls and small parts.

1988 to 1990 Lamination Manager (cruiser plant)

Sunbird Boat Co

Columbia SC

Coordinate and supply the assembly plant with laminated decks,

Hulls and small parts.

1987 to 1988 Assistant plant manager (cruiser plant)

Sunbird Boat Co

Columbia SC

Daily supervision of Production plant

1986 to 1987 Utility man

Sunbird Boat Co.

Columbia SC

Training and assisting in all aspects of boat building.

EDUCATION:

1963 TO 1966 Franklin High School

Franklin LA,

1966 to 1967 Spencer Business School

Lafayette LA.

General Business Practices

1967 To 1971 United States Navy

1991 Cook Composites Gel Coat School

Kansas City Kansas

Completed Customer Service course Through the Customer`s Eyes

Service Certification Program

SKILS:

Computer Skills: MS Word and Excel

Able to access and resolve warranty issues.

Able to diffuse a problem before it explodes

Ability to accumulate data for processing

Ability to assign and follow up and daily operations

Enjoy working with people.

Have experience ultra sounding fiberglass.

REFERENCES: Dave Russell Phone # 941-***-****

Terry Ridenhour Phone # 803-***-****

Chris Wainscott Phone # 941-***-****

Blaine Timmer Phone # 407-***-**** Keith Boudreaux Phone # 337-***-****

Candidate Resume - Confidential User

Contact Information -

Email: abqkfu@r.postjobfree.com

Address: Address Withheld

City: San Francisci

State: CA

Zip: 94102

Country: USA

Phone: 510-***-****

Skill Level: Director

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

STRATEGIC INNOVATOR

HIGHLY EXPERIENCED - INDUSTRY AWARDS - TOP ACCLAIM

Extensive commendations in business and technology problem

solving with start-up and established enterprises

HIGHLIGHTS

- 14+ issued seminal industry patents on well-known

technologies

- White House, Congressional, Mayoral & State written

commendations

- Producer of top apps and products in their space. Never met a

problem that could not be solved

- Over $90M of budgets managed in past projects. Large scope:

No problem

- Past projects acclaimed in extensive global TV, radio & print

coverage

- Top teams assembled or enhanced. Diplomacy expert between

tech and management

- Proven product design and project solution conceptual

blockbusting expert

- Over 200 SW & HW & Program projects realized

- Highly experienced and skilled in multiple senior level roles

CAREER SUMMARY

BPW, San Francisco, California

INNOVATION LEAD- MULTIPLE ROLES (6/2011 to Present)

Provided team leadership for product strategy and execution for

mobile advertising & communications technology. Researched and

analyzed against clearly defined performance metrics to guide

account targeting and track success. Supervised UI/UX lab;

coordinated ongoing application development workflow. Ran

insight and evaluation reports.

* Designed media to ensure alignment with user needs,

corporate goals, workflow models; guided ethnography/persona

development. Conducted rapid iterative usability and formal

testing to ensure quality. Spearheaded delivery of leading

software in market on Apple platform with Steve Jobs' team.

* Leveraged Morae, Irise, and other software packages

throughout development and enhancement of application as well

as creation of UI/UX lab. Set up DAM system. Create top App

Store App in the market.

CIL, San Francisco, California

INNOVATION LEAD- MULTIPLE ROLES (2/2009 to 5/2011)

Oversaw operations for consulting firm providing product

commercialization, business policy development, and strategic

planning services to start-up and established companies and

government agencies. Devised strategic goals and implemented

programs to increase profitability and expand reach.

Established and managed financial/operational plans to assess

financial performance and identify areas for improvement. Acted

as outreach coordinator to regional/national media for clients.

Cultivated relationships with and provided advisory services

with well-recognized names in diverse industries including

broadcasting, recording/entertainment, financial services,

automotive, beverage, restaurant, hospitality, retail,

electronics, education, arts and culture, and healthcare.

Selected to play key role in launch and growth of start-up

cloud digital media company. Assisted US and international

management teams to expand reach of innovative cross-channel

content management solutions for online publishers, creative

advertisers, and media agencies. Defined and expanded

partnership strategy to expand sales.

* Selected to develop process reorganizational plan for

major companies.

* Established core relationships with Fortune 100 firms

and key decision makers to build foundation for rapid and

sustained growth. Set up DAM system with IBM corporate

* Leveraged SasS and cloud computing expertise to develop

and implement go-to-market strategy that successfully tripled

income value proposition.

* Played vital role in optimizing marketing workflow for

DAM and EMC start-up, successfully doubling size and funding.

LE., San Francisco, California

INNOVATION LEAD- MULTIPLE ROLES (11/2005 to 1/2009)

Engineered growth of company that produces clean, green, safe,

and recyclable energy solutions. Directed 80-member business

and technology strategy team; oversaw training and performance

management. Governed project planning and product development;

analyzed performance to guide strategic direction.

* Applied for and secured federal grant to support

product development in accordance with congressional action

plan; exceeded Federal milestones by 50%.

* Selected for Department of Defense "Defense Advanced

Research Projects Agency Commendation" as well as congressional

commendation for energy storage invention.

* Demand response, data-driven product development

project management. Created industry leading products.

CHP, San Francisco, California

INNOVATION LEAD- MULTIPLE ROLES (5/2001 to 10/2005)

Directed business development and targeted marketing

initiatives for high-tech green home builder. Conducted

qualitative and quantitative market research and analyzed

findings to establish trends and inform tactical/strategic

plans. Identified and cultivated new accounts. Coordinated with

customers to identify project needs; orchestrated program

development and implementation.

* Conceptualized and implemented nationally renowned

showcase projects, built cooperative relationships between

corporate sponsors and government agencies to drive success.

* Played key role in planning and execution of project

featured on network TV.

* Data-driven product development project management.

TSB, San Francisco, California

INNOVATION LEAD- MULTIPLE ROLES (1/1997 to 4/2001)

Ensured profitability and sustainable growth through tactical

and strategic planning for new-to-market SaaS/Cloud-based on-

demand broadcast company. Defined business cases and developed

release schedules, pricing models, and feature sets. Held

accountability for P&L, customer relationship management, and

search engine optimization (SEO). Developed marketing

strategies and segmentation analytics.

* Created go-to-market strategy, global top industry

products that set world standards.

* Played vital role in company transformation, new

product development, and business reengineering.

ADDITIONAL EXPERIENCE

Project Lead (1/1977 to 2/1996 ) National Park Service, San

Francisco- Developed top community center in nation

R&D Manager (2/1990 to 12/1996) RPI, San Francisco -

Launched products known as industry standard

EDUCATION & CREDENTIALS

BACHELOR OF ARTS IN SOCIOLOGY/MEDIA; PRODUCT DEVELOPMENT MINOR

SAN FRANCISCO STATE UNIVERSITY, San Francisco, California

Completed core curriculum coursework through UC Berkeley and

Stanford

Dean's List Honors

PROFESSIONAL DEVELOPMENT

Public Policy/Political Science Training -Stanford University

CAD, Computer Graphics Training, and 2-D & 3-D CGI Studies -

Computer Arts Institute

Board positions on numerous community service organizations

Commendations: White House; DARPA; US Congress; Iraq War Bill;

US DOE; US Department of the Interior; California State

Assembly; Mayors of San Francisco; 3D Design Magazine; IDA;

Textile Conference; City of San Francisco; US Patent Office;

NREL;

Expert Skills:

Well-defined history of accomplishment identifying market

opportunities and defining strategies to generate profitability

especially within green and high-tech industries. Creative,

decisive, and highly collaborative in drawing together

disparate concepts to generate innovative, right-fit solutions

to business needs. Recognized SaaS and cloud computer expert.

Talented business development strategist with exceptional

insights into consumer behavior, market drivers, and

government/partner relations. Top 1% ranking for

spatial/systematic visualization; hold multiple patents.

Designed, conducted, analyzed, & reported on user-centered

design research & usability testing cradle-to-grave. expertly

skilled individual contributor in identification of user needs

& goals, task & workflow modeling, ethnography usability

testing

Tools:

Built UI/UX labs; Morae Software; Irise Software; Autodesk

Design Suite; various animation suites, various video

production suites; Webex; Tobii Eye Trackers; FaceLab Trackers;

SensoMotoric Trackers; Web Cameras; Wii Triggered Testing

Systems; Kinect Testing Systems; Photoshop Wireframing; NOF

Fusion; Online Focus Group Hiring, ie- Swarm Apps; All MS

Applications; holds multiple issued patents for eye tracking

and human factors sensing.

Keywords: City, State, Federal agency political engineering;

City staff resources allocation; Permit expediting; High level

organizing; Partner development; Real Estate & Construction PR-

Global, Local, Regional; Investors; Green technologies; PATH,

HUD, DOE special programs liaison; 3D CAD, DAM; UI; UX; Start-

ups; Real Estate & Construction Marketing; Creative deal

structures; Resistant partner/agency smoothing; PR; Marketing;

Diplomacy; Video production; Web production; Public policy law;

Event production; Research; Business intelligence; Project

Lead; Product Manager; Cleantech; Business development; CTO;

User Experience; Sales; Engineering; WBS; SaaS; Cloud; Green

building; Art direction; App Producer, Media Development;

Public Speaker, Innovation coach; Game development; Brand

marketing

Contact this candidate