Customer Service Representative

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LaShawn Resume

OBJECTIVE

Obtain a customer service/receptionist position to a company where I can maximize my people oriented experience, communication skills, Typing, Scheduling, Collect and post payment skills. Seeking a position that will benefit from my customer service experience, positive interaction skills where my 7 years' experience can improve the customer satisfaction as a part- or full-time, position with a highly reputable people skill.

AREAS OF STRENGTH

Customer Service Representative/ Receptionist

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Greeting Customers in friendly manner . . . Scheduling and Confirming appointments . . . Collect and Post Payments . . . Dynamic customer service professional experienced in call-center and retail .Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer .Build and maintain enduring customer relationships to boost sales and generate repeat business

EXPERIENCE

Vision Tech / Receptionist February 2006 -- August 2009

Retina Consultant of Charleston, Charleston SC

Greeted and checked in patients in a friendly manner.

Collected co-payments and verified insurance coverage.

Screened patients; took preliminary pictures; prepared new patient charts neatly and accurately.

Scheduled and confirmed patient appointments; responded to patient billing or financial inquiries, directed to appropriate departments, as necessary.

Collected and posted payments; recorded receipts; balanced nightly deposits and completed credit card processing.

Performed various office duties as assigned by Office Manager.

Customer Service Representative

Circle K, North Charleston SC May 2009-December 2009

Providing prompt and courteous customer service

Handling all types of store transactions for Circle Ks products and services Maintaining a clean and pleasant store environment

Collections

iQor, North Charleston SC January 2010- December 2011

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Collect Payment

Listen attentively to caller needs to ensure a positive customer experience.

Access electronic and paper cataloging systems to look up product information and availability.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Collections

NCO, North Charleston SC

Collect Payments

Retain Customer

depth experience handling customer care inquiries such as billing questions, product and service inquiries, and complaint resolution

EDUCATION

South Carolina State university 2007-2011

300 College Street Orangeburg, SC 29115

Auburn High School 2003-2004

5110 Auburn St. Rockford, Illinois 61 2003-2005

North Charleston High School 2005-2007

1087 E Montague North Charleston 29405

Interests

Reading, Running,

Working Out, Love going To Church, and Mentoring.

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