Active Directory Engineer
Resume:
Steve Kapp
Email: **********@********.***
Address: * ******** **** ****
City: Norwalk
State: CT
Zip: 06851
Country: USA
Phone: 203-***-****
Skill Level: Experienced
Salary Range: $55,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Server & Desktop Administrator
Steven Kapp
8 Heritage Hill Road
Norwalk, CT 06851
**********@********.***
* IT professional with a career spanning 11 years
* Experienced computer and server hardware solutions consultant
* Performed critical troubleshooting to eliminate costly repairs and lessen down time
* Evaluated computer hardware and software for optimal performance and efficiency
* Provided technical assistance on-site and remotely for users to improve productivity
Experis Computer and Network Technician - Norwalk, CT
January 2013 to Present (Part-Time)
* Used Acronis and Network PXE Boot to install images on Dell E6430 laptop computers
* Fixed speed issues on laptops using disk defragmentation, disk cleanup and check-disk command line tools
* Fixed corporate network problems including outages and dropped Internet Services
* Setup email and backed up data for users on their server share
* Configured SCCM to deploy Windows 8 images on computers
Network Computer Consultant - Fairfield, Westport and Weston, CT.
June 2012 to September 2012
* Resolved issues with Microsoft Visio, Excel, Outlook 2003-2010
* Conducted wireless surveys and designed wireless networks in 3 and 4 story homes
* Resolved wireless networking issues with IMAC`s and PC`s running different versions of Microsoft Windows
* Setup vpn access in IMAC`s and Windows operating systems for clients needing remote access
* Fixed printer and file sharing issues among different computer systems
* Setup VPN pass-through connectivity and port forwarding in various home routers
UBC Envision Group - Southport, CT.
July 2011 to April 2012
Desktop and Server Support Engineer
* Supported users in the Glastonbury, Philadelphia, Southport and both London offices
* Tested and implemented infrastructure router, vpn and wireless equipment
* Resolved issues IPhones and Blackberry`s, laptop and desktop computers for all users and VIP`s
* Setup mailbox, mail contact and mail enabled users on Exchange 2010 Server
* Fixed DNS and DHCP issues for client laptops across the forest in Active Directory 2003 and 2008
* Assisted in the coexistence and migration of US Exchange 2003 to Exchange 2010 servers
* Configured a new subnet in the Sonicwall VPN appliance for remote users and VIP`s
* Activated and disabled Blackberry smartphones for users, created groups and policies on the BES Server
* Fixed MAC computers, IPHONES and IPAD issues for users and VIP`s
* Setup client computers with Symantec Endpoint Protection and Malwarebytes Antispyware
* Encrypted client computers with Symantec Endpoint Encryption
* Administrated and then removed McAfee`s SafeBoot hard drive encryption in place of Symantec`s product
* Assisted users and VIP`s with vpn remote access via Sonicwall Net Extender software and RSA tokens
* Configured new Draytek and Netgear wireless routers for guest hotspot and full intranet usage
* Installed and fixed issues with Microsoft Outlook 2007 and 2010
* Used Norton Ghost Cast Server and later SCCM to deploy Windows 7 images on computers
* Utilized Remedy and Service Desk ticketing systems for incident management
* Created and edited group policy objects via the Group Policy Management Console in Windows 2008 R2
* Configured Altigen IP phones and assigned phone numbers with extensions in Max Communicator 6.5
* Resolved virus issues; specifically the Google redirect virus with the mwave toolkit and eScan Antivirus + Firewall
* Measured baseline performance, and setup browser security policies
* Upgraded and deployed Internet Explorer across the domain
DYMO Corporation - Norwalk, CT.
May 2011 to July 2011
Call Center Support Specialist (Aerotek Staffing Temporary Consultant)
* Fixed DYMO label/handheld printers, and Dymo mailing software
* Tested and fixed problems with Dymo templates and Dymo software online address books
* Configured Dymo files so they can be in .csv or .xls format and imported them to Notepad or Excel
* Worked with Windows XP, Vista/7 (32 and 64 bit) operating systems and Mac OSX versions 10.6.3/10.6.7
* Resolved Microsoft .net framework 3.5.1 or 3.5 SP1 issues when label writers were connected to Windows XP 32-bit and Windows 7 64-bit operating systems
* Fixed printer sharing issues and user permissions for access to Dymo File software, and networked label writers
* Used Lotus Sametime for secure intranet communications among users and VIP`s
* Worked with Symantec Email Archiving with Microsoft Outlook/Exchange server
* Assisted in remote configuration and support of Cisco and Sonicwall wireless systems for customers.
* Registered, authorized and configured Blackberry`s and IPHONE`s
* Created user accounts, Distribution groups, Dynamic Filters, SMTP Aliases and various VIP and user groups
* Remotely migrated various user and VIP accounts to new laptops
* Setup exchange accounts for mailbox, mail contact and mail enabled users
* Importing contacts, .PST and .NK2 files for mailbox users
Small Business Computer and Network Consultant
September 2010 to May 2011
Supported Network and Computer Installations, Configurations and Support for small businesses in Fairfield County and remotely in other states, including South Carolina and Wisconsin
* Installed computers, transferred user and VIP profiles and reset email accounts with Office 2003
* Replaced rollers, fusers and other components for Color and B/W laser and inkjet printers
* Diagnosed and resolved Spyware and Virus issues and replaced PC components for users and VIP`s
* Reconfigured Blackberry`s for users and VIP`s to get on the corporate network
* Setup IPHONE`s and IPAD`s for client and VIP corporate use via enterprise activation and Exchange Active Sync
* Setup and configured VMware Workstation 7 and 8, Microsoft Virtual PC SP1, and Oracle Virtual Box
* Setup local computer policies and scripts to guard against deletion of important files and folders for users and VIP`s
* Resolved issues with email clients on Windows and Mac computers in Outlook and Entourage
* Created user and VIP accounts, groups, group policies in Active Directory Users and Computers
* Administrated DNS and DHCP and created additional sites in Active Directory
* Setup Bitlocker hard drive encryption for small business user`s computers with Windows 7 Professional
* Setup Outlook Web Access for office user`s and VIP`s allowing them to remotely access corporate email
GE Asset Management - Stamford, CT.
July 2010 to September 2010
Lead Trade Floor Support Analyst (Insight Global Consultant)
* Remotely supported and personally traveled to the homes of high level executives when needed to fix technical issues
* Traveled to GE Credit in Stamford to assist in desktop problem resolution
* Resolved issues with windows mobile and Blackberry and IPhones
* Imaged Dell laptops and desktops with Norton Ghost Cast Server
* Fixed issues with Bloomberg on PC`s, Blackberry handhelds and Bloomberg keyboards for Traders and VIP`s
* Created user accounts, groups, group policies in Active Directory Users and Computers
* Resolved issues with Microsoft Visio, Excel, Outlook 2003-2007 and market data applications
* Resolved wireless connectivity issues with desktops and laptops in server environments
* Setup mailbox, mail enabled and mail contact users in Exchange Server 2007
* Setup and installed Cisco 7900 series IP phones for users and VIP`s
* Assisted in the troubleshooting of McAfee SafeBoot encryption for end client computers
* Created technical documentation for users and tested application compatibility with Windows XP and 7
Diageo Corporation - Norwalk, CT.
April 2010 to June 2010
Vista Deployment Lead & Help Desk Technician (Forrest Solutions Consultant)
* Installed and setup Vista images on HP laptops and desktops via PXE-Boot images from SCCM 2007
* Utilized Remedy for incident management and MS Excel for inventory
* Worked in Linux/Unix as well as Windows and MAC environments when remotely accessing customer domains
* Installed Network Cards and configured TCP/IP properties for Windows users and VIP`s
* Installed full printer maintenance kits on IBM Info-Print and Dell Laser Printers
* Supported over 500 users and VIP`s worldwide in a Windows 2003 Server Active Directory environment
* Created and removed user accounts, groups, and group policy objects in Active Directory 2008
* Made changes to DNS A records for new servers and configured stale record removal
* Assisted in the setup of McAfee Safeboot encryption on individual computers to verify proper operation
* Created new subnets in the DHCP console in Active Directory 2003 and 2008 servers as well as their VPN firewall
DYMO Corporation - Stamford, CT.
October 2008 to February 2009
Call Center Support Specialist (Aerotek Staffing Temporary Consultant)
* Fixed DYMO label and handheld printers in various domains and workgroups for users and VIP`s
* Used WebEx and VNC for remote access to customer computers to resolve issues
* Configured TCP/IP issues for clients, and VIP computers in MAC, Windows and Linux environments
* Worked with XP, Vista and MAC operating systems for users and the CEO, CIO and various VIP`s
* Configured DNS and DHCP in Windows 2003 and 2008 Servers
* Utilized the Right Now and Remedy ticketing systems to log customer technical issues
* Supported over 500 users worldwide in a Windows 2003 Server Active Directory environment
* Created VIP and user accounts, groups, and group policies in Active Directory 2003
* Assisted in downloading and installing new patches for the Domain Controller at the Norwalk site
* Assisted in setting up a WSUS server for downloading Windows updates for users and VIP`s
Elizabeth Arden - Stamford, CT.
October 2007 to February 2008
Senior Desktop Support Specialist (Getronics Consultant)
* Configured Windows Mobile, Blackberry`s, IPhones and IPAD`s for VIP`s as well as other high level executives
* Used Dameware and VNC to remotely support users and VIP`s at various locations of Elizabeth Arden offices
* Setup new Dell OptiPlex desktops, laptops and Lenovo workstations; replacing older models
* Configured Microsoft Outlook 2003 & 2007 for synchronization with Blackberry handhelds through Exchange
* Created Mailbox, Mail Enabled and Mail Contact users in Microsoft Exchange 2003 Server
* Bell/AT&T of Canada and Verizon WAN cards were installed for users and VIP`s remotely and on site
* Utilized PeopleSoft CRM and Service Now to record incidents and track inventory
* Sent weekly PeopleSoft CRM generated reports to the CIO and CFO
* Used Norton Ghost Cast Server to image new and used laptop and desktop computers for various users and VIP`s
* Worked with McAfee Enterprise and Symantec Endpoint Antivirus Protection
* Configured TCP/IP parameters for computers and servers in domains and workgroups
* Reconfigured Blackberry handheld`s for internet usage and corporate email
* Setup IPhones through AT&T for corporate users and VIP`s outside of offices
Kapp Computer Consulting - Connecticut and Wisconsin.
July 2002 to September 2008
Owner and Systems Engineer (Sole Proprietorship)
* Traveled to Racine, WI, to setup the computer portion of -The Green Editor-
* Renewed SLA`s with small business clients which turned in to longer time periods primarily from 2005 to 2007
* Setup and used Footprints and Remedy to create tickets for user issues
* Configured Active Directory in Microsoft Server 2003
* Setup mailbox and mail enabled users on Exchange 2003 Server
* Setup Bitlocker hard drive encryption for small and home business user`s computers with Windows 7 Professional
* Setup SugarSync for small business owners and homes in Fairfield County, CT, for secure online data storage
* Installed and configured wireless routers, access points and bridges for users and VIP`s in their homes
* Setup and installed email clients on Windows and MAC computers for users and VIP`s
* Worked with various Dell OptiPlex, HP and other laptops and desktop computers
* Configured VPN remote access for user and VIP homes and offices
* Installed and fixed issues with Microsoft Outlook 2003 and 2007
* Worked with VMware Workstation and Player, Microsoft Virtual PC and Parallels
* Configured Cisco 800 series routers and 3550 switches (SMI and EMI)
Wachovia Securities - New Haven and Ridgefield, CT.
October 2004 to February 2005
Trade Floor Support Team Lead (Computer Merchant Consultant)
* Supported VIP`s and other high level executives on-site and remotely as well as in their homes
* Assisted VIP`s and other high level executives with resolving Blackberry and Handspring Treo phones, laptop and desktop computer issues.
* Resolved Mail issues for VIP`s in Active Directory and Lotus Domino
* Configured Thompson One financial software for VIP`s, traders and brokers
* Installed new Dell and HP desktops and laptops for both wired and wireless networking
* Configured user and VIP mailboxes for the Wachovia Systems Administration team
* Supported client and VIP Treo handhelds for wireless synchronization and email issues
* Configured DNS records and DHCP reservations in Active Directory 2003
* Utilized Remedy to log user technical issues and account changes
* Utilized Lotus Sametime for corporate communication between various users and VIP`s
DSL.net - New Haven, CT.
September 2003 to September 2004
Technical Support Analyst (Tek-Systems Consultant)
* Coordinated with field technicians for T1, ISDN and SDSL line installations
* Resolved customer email issues in the POSTFIX mail server and pc desktop mail client software
* Modified customer A, MX and PTR DNS records in BIND on the corporate Linux server
* Resolved firewall issues for applications running on customer networks
* Used Service Desk and Remedy ticketing systems to track customer issues
* Used the Putty-SSH client and remote desktop for assisting customers
EDUCATION
The Chubb Institute - New York, NY July 2002 to July 2003
Certificate in Network Engineering
University of Texas at Austin - Austin, TX September 1994 to May 1999
Bachelor's degree in Music
Alfred University - Alfred, NY September 1991 to May 1993
2 years of study in Management Information Systems
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