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Customer Service Design

Location:
Encinitas, CA
Posted:
February 18, 2013

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Resume:

Tim Dunn

Creative Director, Art Director and Senior Graphic/Web Designer

**** *. ****** *** #*

Encinitas, ca 92024

760-***-****

Portfolio:

Email address: abqk9e@r.postjobfree.com

Summary:

I am a design and marketing veteran with extensive experience leading creative teams in projects that build online content for premium brands. Traditionally trained as a graphic designer I also bring an extensive knowledge of print design and production. I am an entrepreneur, innovator and inventor awarded two U.S. patents. Skilled at translating sales and marketing objectives, and delivering targeted creative direction, briefs, wire-frames, and comps. I pride myself on my strong communication skills and my ability to clearly and persuasively articulate creative concepts.

Qualification Highlights:

Innovative, conceptual, Senior Graphic/Web Design Professional with 10+ years of experience.

Produced over 200 creative, user-centered solutions for complex websites, e-commerce, mini-sites and Intranets for

..companies.such as Honda, Nissan, Kawasaki, Lucas Arts, and Sony Online Entertainment.

See my online portfolio at:

Designed e-commerce websites: Sony Online Store, SLS3, and Garage Gear, Blue Crane Digital, Solomon Brothers Jewelry, ..

..Joint Healing and Wagon World.

Designed innovative campaigns for both print and web.

Experienced working closely with business/marketing, project managers, designers, and development teams throughout the

..development lifecycle.

Solid knowledge of architectural principles, Internet technologies, cross-platform testing, web patterns, Flash, HTML/CSS/XML,

..CMS s, and development tools.

Strong communication and presentation skills. Attention to detail with the ability to manage multiple projects accurately and

.. within.scheduling constraints.

Experienced working with Social Media. Creating ads, uploading and posting graphics and text to help clients develop brand

. promotions on Facebook. As well as designing, sending and tracking HTML emails using iContact, & Mail Chimp.

Employment History:

Timdunn.biz San Diego, Ca

Owner/ Senior Graphic/Web Designer/Freelance Designer, October 2008 Present

Created websites, print advertising, catalogues and e-commerce solutions that maintain brand standards through interaction

..with corporate marketing, various direct business managers and owners. Furnished design guidance on best practices

..and.opportunities to grow business through SEO and customer/user experience.KidZui San Diego, CA

Senior Graphic/Web Designer, October 2006 October 2008

Developed Internet Application UI, Branding, Website Design and Product Design.

Responsible for strategic creative and collaborative executions of user interface, website and support programs.

Oversaw the CSS driven style guide design of, coordinating and directing creative from our internal team and ..

..business partners including Mattel, Comcast and Scholastic.

ARTEMIS San Diego, CA

Freelance Creative Director, March 2006 December 2006

Led creative direction for various New Media, e-business and print advertising.

Web page creative and production.

Developed marketing strategies and advertising campaigns.

Developed and produced tradeshow graphics.

CMG Carlsbad, CA

Freelance Graphic Designer, July 2005 January 2006

Design, develop and produced websites, catalogues, brochures, flyers, logos, newsletters.

SONY Online Entertainment San Diego, CA

Senior Graphic Designer for Platform, September 2000 March 2005

Created websites, mini- sites, print collateral, catalogues and e-commerce solutions that maintained the SONY brand

.. standards.through interaction with corporate marketing. Designed SONY Online Entertainment s corporate site and online store

.. as well as.motion picture and television websites. Worked meticulously to maintain graphic standards and product branding

.. consistency.

Web page creative and production

Interactive media (Flash)

CD-ROM design

Promotional Mini Sites

Major Projects Include:

SONY Online Entertainment Corporate website - Sony Online Entertainment Inc. (SOE), the online gaming division of Sony Pictures Digital Entertainment, is a worldwide leader in massively multiplayer online gaming. This site award-winning website was designed to showcase each and every game offered by SOE. Headquartered in San Diego, California, SOE develops, publishes and distributes entertainment for the PC and online markets. With more than 12 million registered users.

Wheel of Fortune - Designed as the portal page for Wheel of Fortune and Wheel of Fortuneonline.com. This site was designed to organization and facilitate communication and access of information for fans and online players. A joint venture between Columbia TriStar and Sony Online Entertainment this site is packed with the latest news and events.

*site designs included: Star Wars Galaxies, EverQuest, Planetside, SONY Online Store, Stuart Little, Spiderman, XXX, Jeopardy

..and Wheel of Fortune and several mini-game sites.

I.D.E.A. Manhattan Beach, CA

Senior Graphic Designer, September 1998 August 2000

Created websites, intranet sites, print collateral, catalogues and e-commerce solutions that maintained brand standards

.. through.interaction with corporate marketing. Created computer based CD-ROM training programs, interactive CD-ROM

.. catalogues and.install wizards.

Web page creative and production

Interactive media (Flash), Macromedia Director

Content and packaging for CD-ROM training programs and consumer catalogues.

Major Projects Include:

HONDA Motorcycles - Extranet web site with password protection so Honda dealers could log in to the site using their dealer number and password and gain access to all company information. Documents and manuals for all Honda Motorcycles and ATVs may be viewed on screen or downloaded as PDF files to the dealer's computer. The easy navigation and search capabilities were critical in the usefulness of the web site. The site proved to be a success.

AT&T Broadband - intranet website for AT&T Broadband/MediaOne's customer service personnel. The website enables customer service personnel to easily retrieve information while talking with customers on the telephone. A user-friendly navigation system, featuring text and graphical prompts, makes information easy to locate, truly supporting the client's need for information on demand.

Viewsonic - developed a program that replaced all printed documents. The CD program, developed in 16 languages, assists and supplies users with installation, product warranty, and registration information, product manuals and provides web links for applicable downloads and product upgrades. The CD was programmed to be easily customizable by Viewsonic for each of their products.

ShipMate - developed a computer-based training program (CBT) divided into modules like chapters in a book. Each module closes with a quiz, leading the user into the next module and eventually to a final exam. Upon completion of the final exam, the user is provided with a certificate of completion. The CD is designed for large network groups, is easily navigated by novices, and provides additional flexibility for experienced users to move throughout the program.

Technical Expertise:

Media Software includes: Adobe Photoshop CS5, Adobe Illustrator CS5, Macromedia Flash CS5, Adobe Premier 7, Adobe After Effects, Infini-D 3D, Visio, InDesign CS4, Quark, Adobe ImageReady, Dreamweaver CS5.

Experience with: xHTML, Javascript, XML, PhP, AJAX development.

Management Tools include: Microsoft Project, Microsoft Visio, Microsoft Word, PowerPoint and Excel.

Education:

Completed the Bachelor of Fine Arts Program, Graphic Design, Arizona State University

BA, Gemini School of Fine Arts, Plymouth MI

Design Samples: See my online portfolio at:

References: Available on request



Contact this candidate