Customer Service Administrative Assistant
Resume:
Catherine darr
Email: abqk8a@r.postjobfree.com
Address: **** *. ******** ******
City: Arlington
State: VA
Zip: 22205
Country: USA
Phone: 443-***-****
Skill Level: Entry
Salary Range: $45,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Catherine Darr
2200 N. Tuckahoe Street
Arlington, VA 22205
abqk8a@r.postjobfree.com
Education: M.S Intelligence Management, University of Maryland
University of College, expected graduation Spring 2015
B.A. Politics with a minor in Islamic World Studies, Catholic
University of America, May 2011
Clearance: Active Department of Defense Secret Clearance 01/2012
Active Department of Homeland Suitability 06/2012
EXPERIENCE
Program Analyst: Engility Student Exchange Visa Program with Department of Homeland Security (July 2012 to present)
* Identify possible fraud, making determinations as to reporting and escalating issues to the appropriate SEVP compliance section.
* Interact with multiple agencies, including U.S. Banks and the Department of State, in establishing and enforcing payment policies and procedures.
* Analyze, investigate and conduct independent research using several databases and information sources to verify student status.
* Respond to I-901 fee payment queries, including troubleshooting problems on the payment website, and assisting applicants with making payments from remote and inaccessible locations across the globe.
* Apply rules and regulations in order to ensure appropriate fees are charged correctly.
* Make judgments on a day-to- day bases as to how challenges caused by international situations, language barriers, or other factors that affect fee payment issues will be addressed.
* Analyzes the existing websites, then suggests, justifies, and tests all necessary updates to the websites, in order to improve the customer experience on both the payment website and the customer care website.
* Review all I-901 applications and associated fee payments that have been, for one reason or another, not accepted by the automated lockbox system.
* Update and modify any of the data contained within a student's I-797 receipt of payment, after they provide us with their SEVIS ID or confirmation number, and provide a list of any necessary corrections.
* Develop check handling process for all incoming checks and money orders that come into the Student Exchange Visitor Program.
* Write or draft policy communications related to the I-901 process.
Administrative Assistant: General Dynamics Information Technology St. Elizabeth's Program (August 2011 to July 2012) (temp to perm position until January 2012)
* Assisted the security and staffing personal with new employee orientation.
* Coordinated logistics with Department of Homeland Security representatives to establish customer meetings with management.
* Analyzed active subcontractor files to prepare for audit.
* Coordinated with the St. Elizabeth campus management on establishing a work- space on campus for the engineers.
* Established contact lists for the program so that there can be an accurate records of who is apart of the program.
* Supported staff from other departments in assigned project-based work, as needed.
* Ensured conference rooms are technology-ready and trouble shoot problems.
* Served as liaison to the Security Office by providing them with information about suspicious activity, breaches of security procedures, or unusual situations.
* Managed conference room scheduling calendar and requests from staff for conference rooms.
* Maintained Reception Procedures Manual for the front desk and train all appropriate staff on correct procedures for reception desk.
* Assisted with planning and implementation of company sponsored events, meetings and catered lunches, as requested.
Proposal Support Intern: Kearney& Company (May 2011 to August 2011)
* Interpreted and applied solicitation requirements governing document production and delivery.
* Assisted in maintaining, and operating Privia web-based collaborative tool (creating workspaces; uploading solicitation documents and amendments upon receipt; uploading proposal and contract documentation; moving workspaces).
* Bound and prepared PowerPoint presentations for proposal training and for proposals.
* Produced, and packaged proposals through coordination of delivery via local courier or shipment.
* Assisted in maintaining well-organized and up-to-date qualifications statements, project descriptions and resumes.
* Printed and distributed solicitations and related materials to proposal team members.
* Performed general office duties: maintain photocopies, faxes, and prepares mailings.
* Coordinated maintenance of common office equipment and maintain supply inventories.
* Performed other related administrative and coordination assignments as required.
Student Assistant: United States Secret Service- Washington Field Office (August 2010 to May 2011)
* Managed interns and their assignments.
* Maintained firearms and physical fitness database.
* Conducted name checks for government officials and foreign dignitaries.
* Recommended and created policy and procedures for all office processes.
* Audited time and attendance records for accuracy.
* Determined if money is counterfeit or genuine.
* Entered in counterfeit money into a database for tracking counterfeit used in this country.
* Organized the counterfeit money that has been entered in a monthly report for tracking each office and its exposure.
* Mailed back 1604's so that banks can appropriately determine their exposure to counterfeit.
Student Assistant: United States Secret Service-Protective Intelligence and Assessment Division (August 2007- August 2010)
* Updated training manuals for presidential campaign detail instructions for agents.
* Entered detailed information into PRISM that allows the tracking of foreign and
domestic trips for government officials and dignitaries in the United States.
* Compiled data into a spreadsheet to keep track of candidate incidents.
* Opened and closed trip cases.
* Prepared informational manuals about the Administrative and Training Branch.
* Entered photos into a database for cases Secret Service wide.
* Researched religious fundamentalism for inter-agency briefings.
* Performed various administrative and office tasks such as filing and distributing
mail.
Internship: United States Secret Service-Baltimore Field Office (September 2006- May 2007)
* Determined difference between various types of counterfeit money.
* Entered counterfeit money into Counterfeit Contraband System for appropriate tracking.
* Entered agent job applicants into applicant tracker computer program for eventual review.
* Closed background investigations for agent job applicants.
* Performed various administrative jobs such as filing, answering phones, and distributing mail.
* Mailed back 1604s to banks so they can appropriately determine their financial exposure to counterfeit money.
* Observed and participated in training exercises at Secret Service training center.
Skills and Abilities:
Microsoft Office Suite: Word, PowerPoint and Excel
Privia
FMJ
SEVIS
I-Link Conference Room software
Sharepoint
Microsoft Illustrator
Advanced customer service skills
Copier, fax and other basic office equipment
Research and information synthesis
Excellent web searching skills
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