Human Resources Management

Carol Keeler

Email: abqk2o@r.postjobfree.com

Address: PO Box 73652

City: Fort Bragg

State: NC

Zip: 28307

Country: USA

Phone: 910-***-****

Skill Level: Experienced

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Carol Keeler Phone: 910-***-****

Carol Keeler

2721 Franciscan Dr Fayetteville, NC 28306 910-***-**** abqk2o@r.postjobfree.com

Human Resources

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

HR Skills

HR Department Startup

HR Policies & Procedures

FMLA/FLA/EEO/WC

HRIS Systems (Banner, PMIS, OES)

Staff Recruitment & Retention

Employee Relations

Alternative Dispute Resolution (ADR)

Benefits Administration

HR Program/Project Management

Orientation

Training & Development

Performance Management

Organizational Development

Professional Experience

DEPARTMENT OF THE ARMY SERCO-NA INC Fort Bragg, NC

HR Specialist, July 6, 2010 to Pres

Serves as Human Resources Assistant for Tenant Unit Services; Processes/coordinates/validates and ensures effective operations of one or more military personnel programs including, but not limited to/Enlisted Personnel Manning/Personnel Processing (eMILPO, TOPMIS, EDAS, etc). Performs a variety of personnel services duties in support of military personnel and their family members; including, general administrative services, PSB/MPD-level support, military personnel records maintenance and other miscellaneous Soldier actions; Possess basic core competencies such as briefing skills, familiarity with military personnel governing directives (AR 600-8 series). Initiates/maintains service records/ Research records, policy, directives, regulations and/or other military historical documents to verify accuracy of records or determine benefits eligibility. Counsels Soldiers and/or their family individually; Answers and screens telephone calls; and receives and assists visitors. Resolves complex questions and problems; May field inquiries from high-ranking officials and/or dignitaries; Maintains paper and computer files.

Key Results:

Brought up causality document accuracy rating from 77% to a 99% in four months.

Created a tracking database that saved time, so as to maintain the causality document accuracy rate above 95%

UNIVERSITY OF NORTH CAROLINA @ PEMBROKE Pembroke, NC

HR Specialist, October 20, 2008 to June 30, 2009

Provided temporary agency program administration by coordinating the temporary requisitions and placement of temporary workers employed through two temporary agencies. Received temporary requisitions from departments, submitted the requisition to the appropriate agency and coordinated the activities to place a temporary timely. Processed weekly timesheets and kept an accurate spreadsheet of all temporaries working week to week for reporting purposes later. Processed Invoices through Banner Finance on a timely basis and addressing with the agency any discrepancies in temporary invoices including consulting with temporary agency and UNCP management on staff related issues. Posted positions through the online employment system (OES), screened applications online to determine minimum qualified candidates, reviewed and coordinated correction of the EEO letters and salary recommendation with the hiring manager as necessary, assisted with compiling employment reports on applicant data and completed necessary recruitment filing and participated in employment records retention. Processed faculty and adjunct faculty contracts with supplemental forms (I-9 Employment Eligibility, EPA/Academic Application, Tax forms), and additional employment contracts for permanent staff to ensure completed timely, accurately and within policy limitations, and kept accurate spreadsheets for auditing purposes. Reviewed and processed temporary employment contracts (Personnel Services and Certified Services Rendered), kept accurate spreadsheets including processing of 606s for payment within payroll deadlines, coordinated timely the return of contracts/I-9s based on incompleteness and/or to request corrections, review and approval of I-9 Employment Eligibility, E-Verify I-9 online verification process and Criminal Conviction Check forms. Reviewed and completed new benefits forms and benefit/address change forms, contacted employees to obtain additional information for completion of the forms and to ensured forms are obtained timely to meet deadlines, submitted copies of forms to payroll and benefits vendors as appropriate. Participated on Career Banding Job Family Focus Groups and provided Career Banding administrative support as needed. Kept current on policy and procedure changes and assisted in defining new procedures, as appropriate. Answered phones, kept calendars, made reservations for travel as needed. Created programs that helped improve recruiting, selection, orientation, and mentoring.

Key Results:

Wrote, designed and produced the new Student Employment System. Created the Agreements, Powerpoint Presentation and Policy.

Created a new system for tracking and paying the Temporary Employees that were hired to fill the requisitions from the two agencies. Resulting in more timely receipt of pay to the employee as well as receipt of the payment to the vender for their mark ups.

Reworked new-hire orientation program to include HR information and company resources.

Trained 7-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.

Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

US ARMY Locations Worldwide

HR Representative, September 1988 to October 1993

HR Assistant August 2001 to May 2004

HR Manager April 2005 September 2008

HR Supervisor, November 1993 to July 2001

Postal Inspector May 2004 to April 2005

Participated in occupational classification and management of human resources; Supervised all HR activities including maintaining personnel records and processing personnel actions for service members and their families. Administered and developed personnel policies and Procedures; Conducted assessment and identified solutions. Prepared reports on staffing levels and status of personnel; evaluates personnel qualifications for special assignments; prepared and processed requests for transfer or reassignment; processed classification/reclassification actions; prepared orders and request for orders; prepared and maintained officer and enlisted personnel records; prepared and reviewed personnel evaluations; transferred records to records holding area; processed Soldiers for separation and retirements; processed applications for hiring into various programs; processed recommendations for service awards and recognitions; processed job termination requests and non favorable actions; initiated applications for passports and visas; monitored appointment of line of duty, survivor assistance, and summary court officers; processed line of duty investigations, processed deployment forms; prepared letters of sympathy to next of kin; typed correspondence and forms in draft and final copy; posted changes to Army regulations and other publications; prepared and maintained files on an automated data processing system; applied knowledge of provisions and limitations of Freedom of Information and Privacy Acts. Provided technical guidance and training to subordinates. Supervised specific personnel functions in a small human resource office, battalion, and human resource services support activity; advised commanders on Soldiers and personnel readiness and strength levels of supported reporting units; reviewed consolidated reports (to include eMILPO EOM reports), statistics, applications, and prepared recommendations for personnel actions to higher headquarters; reviewed and prepared reports and data on staffing levels of personnel and makes duty assignments of enlisted personnel; reviewed cyclic and other reports to assess systems performance; maintained liaison with servicing data processing facility and field managers of interfaced systems; Monitored and processed employee compensation and benefits; Processed disciplinary /legal actions and disputed resolution. Knows all Army HR systems such as EDAS, eMilpo, TOPMIS. Knows all Microsoft software to include outlook. Responsible for accountability, control, verification and issuance of military identification (ID) cards and Common Access Cards (CAC) for active duty military. Performed all CAC issuance related tasks to include researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.

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Key Results:

Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

Introduced training programs that enhanced employee performance and helped build a motivated

workforce.

Coordinated and hosted successful client seminars, creating invitations and promotional

materials, booking venues, and selecting guest speakers.

Was instrumental in the creation of the 44th Medical Battalion Provisional. This Unit was created to help place Soldiers that would have otherwise been removed from the Military because of medical issues relating to medical service.

Created a training program to train Soldiers that were working out of their trained job specialties. This resulted in more Soldiers passing their required annual proficiency exams on the first time.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, Leave policy and benefits information.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind unit employee-retention rate of 89% within an industry where high turnover is the norm.

Education & Certifications

ASHFORD UNIVERSITY CLINTON, IOWA

Masters in Business Administration (MBA) w/HR Concentration Currently attending with an anticipated graduation date of Mar 2012

TOURO UNIVERSITY INTERNATIONAL Cypress, CA

Bachelors in Business Administration (BSBA) December 2004

HR Designations:

Army HR Certification

Of Note

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers compensation and workplace safety/security.

Affiliations:

Society for Human Resource Management (SHRM)

References:

Available upon request

Contact this candidate