Training Management
Resume:
Jerry Raff
Email: *********@********.***
Address: ** ******** ****
City: Newark
State: IL
Zip: 60541
Country: USA
Phone: 630-***-****
Skill Level: Management
Salary Range: $85,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
JERRY D. RAFF
47 SHAGBARK LANE
NEWARK, IL 60541
******@***.***
SUMMARY
Customer-focused Human Resources professional specializing in organizational development and training. Strong needs analysis, curriculum development, staff training and development and performance management skills used to support corporate operating deliverables and financial goals. Also highly skilled at recruiting, interviewing, selection, and supervision of professional and support staff. Extensive experience in workforce diversity, team building, and group leadership. Uses active listening, problem solving and decision making, collaboration and advanced information technology skills while partnering with company leadership and advancing employee engagement and productivity based on demonstrated business acumen for:
- Project Management
- Leadership Development
- Succession Planning
- On-Boarding
- Budget Management
- Blended Learning
- Performance Management
- Negotiation
- Competency Management
Combine strong planning, organizational and written and oral communications skills with the ability to independently plan and direct all levels of business affairs.
Expert in analyzing existing operations and implementing learning and development strategies, processes, and technologies to improve organizational performance.
WORK HISTORY AND EXPERIENCE
OCE NORTH AMERICA, Chicago, IL 2002 - 2012
TECHNICAL TRAINING CONSULTANT
- Developed and implemented monthly management development audio podcasts saving money and time when compared to formal classroom training.
- Conducted webcast and virtual classroom sessions for managers and technicians. The `just in time` training strategy reduced training costs and shortened the learning curve.
- Designed and implemented blended learning instructional materials for both internal and external customers resulting in increased training effectiveness, and decreased time to subject mastery.
- Introduced and coordinating a successful Leaders as Teachers program, which was evaluated highly by all stakeholders including participants for its ability to increase leader visibility, credibility and communications effectiveness within the organization.
DIRECTOR, Oce Performance Development and Learning Services
- Developed metrics to determine the impact and effectiveness of employee training programs resulting in maximizing program effectiveness and return on investment.
- Led a team of seven Human Resource / Organization Development professionals which minimized the use of third party vendors for program development.
- Developed and successfully managed yearly budgets of $700K+ remaining within budget year over year.
- Member of the Oce parent company Human Resource Taskforce responsible for profiling the key jobs within the organization in relation to needed behavioral skills and norm levels resulting in establishment of a competency based performance management process.
- Conducted behavioral interviewing training for Oce's employee recruiters resulting in better qualified candidates being brought in for next level interviews.
- Reduced new employee turnover by collaborating with the Human Resource group in the development of an Employee Assimilation / Onboarding Program.
- Collaborated with executive management on establishing a framework for a succession planning initiative within the organization reducing the need to go outside the company to fill upper and middle management positions.
DISTANCE LEARNING MANAGER
- Developed and successfully implemented a marketing plan and strategy for the introduction of Distance Learning and the Learning Management System and associated courses into the organization resulting in a utilization rate of 75% of employees in the first year of introduction.
- Managed the operations and staff of the Distance Learning department and met the company`s distance learning strategic plan.
- Researched, selected, and negotiated a cost effective agreement with the chosen Learning Management System provider.
- Collaborated with managers in the development of distance learning plans for their subordinates as part of the yearly performance management process.
ADDITIONAL RELEVANT EXPERIENCE
Also served in additional roles providing strong technical training, sales training and training management, in addition to academic credentials as New York science teacher, including:
OCE - USA, Chicago, IL
PRODUCT MARKETING MANAGER, Oce Wide Format Printing Systems
SALES TRAINER / SALES TRAINING CURRICULUM DEVELOPER
HUMAN RESOURCES TRAINING CONSULTANT
TECHNICAL TRAINING MANAGER
OCE INTERNATIONAL TRAINING CENTER, Venlo, the Netherlands
SENIOR TECHNICAL TRAINER / CURRICULUM DESIGNER
OCE BUSINESS SYSTEMS, Stamford, CT
SENIOR TECHNICAL TRAINER
TANDY CORPORATION (RADIO SHACK), New York, NY
MANAGER, Radio Shack Computer Training Center and Retail Sales Establishment
NEW YORK CITY BOARD OF EDUCATION, Queens, NY
SCIENCE TEACHER
EDUCATION
- BS, Geology / Secondary School Science Education, Brooklyn College, the City University of New York, Brooklyn, NY, Cum Laude
- Liberal Arts program, Staten Island Community College, Staten Island, NY
PROFESSIONAL DEVELOPMENT
- Business Related Education, Training, and Industry Affiliations
- American Society for Training and Development
- E-learning Guild
- Management Development Program, Oce North America
- Managing the Training Function, The Training Clinic
- Measuring Return on Training Investment, American Management Association
- Developing Distance Learning Programs, American Management Association
- Analysis of 360 degree assessments, Right Management Consultants
- Developing and conducting virtual classroom training sessions, Oce International Training Center
- Conducting SPIN Sales training sessions, Oce International Training Center
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