Sales Manager

John Richardson

Email: *********@********.***

Address: ***** ***** **.

City: Bennington

State: NE

Zip: 68007

Country: USA

Phone: 402-***-****

Skill Level: Director

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John Richardson

15105 Craig St. Bennington, NE 68007

Phone: 402-***-**** Email: ****@********************.***

Summary of Qualifications

Excellence in management and brand presentation at the regional/multi-unit level. Highly effective in providing direction and management support to facilitate the attainment of performance goals for company-owned, franchised, and licensed units. Exceptional coaching, communication, negotiation, analytical, and leadership skills. Areas of expertise include:

P & L Responsibility Business Planning Performance Management

Multi-Unit Accountability Operational Reviews Training & Development

Professional Experience

Luxottica Retail-Pearle Vision 01/2012 - current

Regional Director of Operations Nebraska and Iowa

*Delivering the brand promise and organizations key results through effective management of key talent.

*Serve as a strategic partner to focus and influence Franchise system sales, product and profitability to protect and enhance the Pearle brand image.

*Responsible for delivering Pearle key results, modeling the cultural beliefs of the organization, developing a team of high potential associates that consistently exceed customer expectations, and aligning franchise, store and regional execution to brand strategies.

*Manage P & L accountability for multiple units with annual sales over $20 million.

*Evaluate unit performance using management tools that include external and internal measurements.

*Conduct business reviews, communicate well-defined objectives, and provide direction to management teams.

*Demonstrate excellence to identify, assess, calibrate, and develop brand talent at the store level to fill all current and future needs (Retail and Doctor)

*Meet Operating and brand standards (SOP, labor, shrink, cost control)

*Lead OD business partnership, influences selection and renewal process

*Serve as liaison to CSC on process, opportunities, and procedures.

*Support the implementation of new business development initiatives.

*Build strategic execution plans with measures and disciplined time lines.

*Lead final stages of new store development working with the franchisee and CSC departments to ensure effective new store opening.

Wilkinson Companies 09/2008 - 01/2012

Director of Operations Nebraska and Colorado

*Manage P & L accountability for multiple units with annual sales over $20 million: Led thirteen units and directed the start-up of one new convenience store location and the re-model of one restaurant location.

*Responsible for multiple brands (LJS, Taco Bell, KFC, Baskin & Robbins, Conoco and BP)

*Implemented and accountable for Maintenance and I.T. department; which serviced entire company.

*Evaluate unit performance using management tools that include external and internal measurements.

*Conduct business reviews, communicate well-defined objectives, and provide direction to management teams.

*Implemented, installed and maintained ATM machines at multiple locations.

*Created and implemented standardized inventory system for the convenience store locations.

Accomplishments:

*Improved profitability from 2009 to 2010 by 16.7%.

*Implemented stronger standardized cash controls in both channels and reduced losses by 90%.

*Removed unnecessary vendors in both channels, while consolidating others that resulted in savings of approximately $20,000 annually.

*Consolidated and implemented new personnel policy, along with a bench-planning process and standardized training, which resulted in a reduction of employee turnover by 60% in both business channels.

*Improved cash-flow by working with IT to develop and implement a fuel tracking system which would enable us to monitor and increase the time between fuel purchases, thereby reducing the on-hand inventory.

Collision on Wheels 09/2007-09/2008

Owner-Franchisee Overland Park, KS

*Manage P & L accountability for a mobile collision repair service with projected sales of $350K+.

* Specialized in 'FOUR-SEASON' mobile repair of automotive vehicles at the customer's site. A fully-equipped van & a trained automotive collision technician right to you, where the work is done, onsite & to the customer's satisfaction.

*Responsible for new sales and servicing existing accounts. Addressed varied issues, such as sales performance per account, estimation of damages, equipment requirements, and recurring needs for individual technicians.

YUM! Brands-Taco Bell 10/1992-09/2007

Area Coach Overland Park, KS, 6/2003-09/2007

*P & L accountability for multiple units with annual sales of $1.1 million to over $2.0 million per store average: Led six units and directed the start-up of two new Taco Bell/Long John Silver units and one off-set unit.

*Evaluate unit performance using management tools that include external and internal measurements.

*Conduct business reviews, communicate well-defined objectives, and provide direction to management teams. Devise and execute strategies to position units for continued success that include reorganizing staff and making decisions on capital improvements.

Accomplishments:

*Achieved a 3% increase in same-store sales for 2004, higher than the market average

*Sourced alternate vendor for promotional items with a potential market savings of $100,000.

*Earned Mystery Shop results of 95.5%, leading the Midwest Region for 2004.

Franchise Business Coach Overland Park, KS, 12/2001-6/2003

*Provided leadership to owners of over 100 franchised units in five states, influencing franchisees with varying levels of experience and size from smaller operators with 2-5 units to a major franchisee with 65 units.

*Defined focal points of improvement efforts by analyzing financial results, guest metrics, and operational reviews; personally shopping stores; and responding to franchisee concerns.

*Addressed varied issues, such as sales performance, equipment requirements, and recurring needs for qualified managers, by sharing expertise and accessing corporate resources.

*Defined new trade areas and worked with franchisees to expand operations.

Accomplishments:

*Added 10-12 units each year, exceeding all goals for unit growth.

*Successfully negotiated bridge agreements for expiring franchise contracts that required franchisee investment in operational and appearance improvements.

Senior Territory Operations Coach Overland Park, KS, 9/1997-12/2001

*Coached owners of licensed and franchised operations in five states, representing 130-140 units that each produced annual sales ranging from $50,000 to over $3 million.

*Advised owners on operational changes needed to improve brand presentation, guest metrics, overhead expenses, sales, and profitability.

*Evaluated partnerships with licensed units (e.g., convenience stores and department stores with Taco Bell product) and recommended continuing or discontinuing relationships.

Accomplishments:

*Named National Territory Operations Coach of the Year, 1998 and 1999.

*Ranked #1 in ServSafe training and FSA (food safety audits) compliance companywide; improved audit scores from 75% (license) and 85% (franchise) to 100% compliance.

*Trained over 500 people in ServSafe certification classes in the United States and Canada.

*Expanded responsibility to Senior Territory Operations Coach in 2000, providing leadership to 9 colleagues with combined accountability for 1,000+ units nationwide.

*Achieved sales and income growth 2-4 percentage points above regional average.

General Manager/Market Training Manager Dallas, TX, 10/1992-9/1997

*Managed restaurant units that produced annual sales of $1.1-1.2 million.

*Directed day-to-day operations to include supervising 25-30 crew members as well as monitoring and controlling labor and food expenses.

*Handled human resource duties such as staff orientation, training, and development.

*Provided direction to six unit managers regarding objectives for food and labor costs, employee turnover, facility cleanliness, customer service, and profitability.

Accomplishments:

*Consistently achieved double-digit sales growth and delivered net operational profit of 22-24% (above national average of 18-19%) while earning strong Mystery Shopper scores.

*Successfully developed three staff members who earned promotions to Assistant Manager.

*Received numerous commendations from senior management for excellence in unit sales and profits including recognition as Market General Manager of the Year, 1996.

M.A.D.D. National Office Irving, TX, 8/1990-10/1992

Senior Inventory Manager

*Managed the procurement, receiving, and disbursement of printed materials, artwork, office supplies, and specialty ad items for the national office and over 200 chapters nationwide.

*Received requests from national and field staff, and directed the fulfillment of orders from warehoused materials or initiated purchase orders.

Accomplishments:

*Established internal controls for order placement and processing.

*Instituted systems for maintaining, updating, and controlling records of inventory consisting of over one million pieces, valued at more than $500,000 and stored at multiple locations.

Education

Master of Business Administration May 1995

Louisiana Baptist University Shreveport, LA

Bachelor of Arts in Political Science, Minor in Business Administration August 1992

University of Texas

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