Jonathan Holdgate

Email: abqjvq@r.postjobfree.com

Address: *** **** **** *******

City: Rochester

State: NY

Zip: 14612

Country: USA

Phone: 585-***-****

Skill Level: Entry

Salary Range: $26,000

Primary Skills/Experience:

Customer service Sales General labor Delivery

Educational Background:

High School, N/A

Brockport high school, 09/2003 - 06/2008

Brockport, NY

Job History / Details:

JONATHAN HOLDGATE

161 Pond View Heights Rochester, NY 14612 C: 585-***-**** abqjvq@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Energetic, high-performing, results driven and goal oriented Customer Service professional with a strong record of comprehensive and progressive experience, with ongoing initiative, resourcefulness, and dedication, and above all, delivering excellence in consistently meeting business objectives and exceeding expectations. Ensure customer service and satisfaction is afforded highest attention and priority, establishing and maintaining extreme retention levels and client loyalty. Polished, diverse, first-class communication skills and interpersonal abilities-including strong telesales proficiency. Team player, collaborating effectively and successfully building strong organizational and customer relationships, rapidly developing a positive and productive working rapport. Adaptable, strong self-starter. Focused, meticulously detail oriented and determined performer with an exemplary work ethi and an unmatched commitment to the achievement of organizational goals and objectives.

CORE COMPETENCIES

Customer Service

Cash Management

Sales

Product Delivery

Communication & Telesales

Microsoft Word

PROFESSIONAL EXPERIENCE

RAYMOUR & FLANIGAN - Rochester, NY

Facility Technician, 5/2012 - Present

Charged with providing support to all aspects of furniture inventory management, including: moving stock, preparing for delivery, loading the delivery truck, and examining/ensuring merchandise is in customer ready condition.

* Execute delivers in collaboration with the driver, facilitating a smooth delivery process, and ensuring a satisfactory transaction and client loyalty.

UNITED STATES POSTAL SERVICE - Rochester, NY

Mail Processing Clerk, 4/2012 - 9/2012

Performed effectively in a demanding, fast paced environment, sorting mail, and providing window customer service with efficiency and accuracy.

* Selected for promotion to mail delivery, using mail trucks.

SUTHERLAND GLOBAL SERVICES STUBHUB - Rochester, NY

Inside Sales Representative, 8/2009 - 11/2011

Accountable for performing effectively in providing outstanding customer service for Entertainment Venues and Theaters purchases of tickets, while consistently meeting company expectations.

* Credited with consistently achieving established sales conversion rates.

* Selected to assist in the training of newly hired employees, providing instruction on policies, procedures, and the company call flow.

ABERCROMBIE & FITCH CO. - Rochester, NY

Model, 8/2008 - 5/2009

Accountable for accurate cash management with cash register transactions and providing outstanding levels of customer service, including: assisting customers with a wide range of questions and concerns regarding product availability, promotions and store policies, and up-selling inventory. Maintained marketing merchandise platform, including folding and stocking clothing.

* Known for effectively managing customer issues with efficiency and accuracy, contributing to strong customer satisfaction levels.

EDUCATION

Completed Coursework, Concentrating in Physical Education, Monroe Community College, 8/2008 - 1/2009

Diploma, Brockport High School - Brockport, NY, 2008

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