Customer Service Representative
Resume:
Adrian Brown
Email: abqjri@r.postjobfree.com
Address: *** ***** ******
City: Peekskill
State: NY
Zip: 10562
Country: USA
Phone: 845-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
ADRIAN C. BROWN
658 Ridge Street
Peekskill, New York 10566-5518
866-***-**** (Fax)
abqjri@r.postjobfree.com
SENIOR CUSTOMER SUPPORT PROFESSIONAL
Proficient in custom Services Sales and call center operations. Proven ability to provide clients with solutions to their critical customer service issues. Experienced as a liaison between client and firm in areas of account management, issue resolution and client retention.
Client Inquiries Resolution
Dispatch Operations
Call Center Processing
Product Sales
Client Accounts Maintenance
PROFESSIONAL EXPERIENCE
WELLPOINT EMPIRE BLUE CROSS/BLUE SHIELD MIDDLETOWN, New York 2012 2013
Customer Service Representative
Provided customer service to providers regarding members health benefits. Served as primary point of contact for moderate inquiries and disputes.
Received and routed a high volume of calls through the firms communication tool.
Acted as a liaison between provider and management by communicating needs and issues to help improve customer service.
AMALGAMATED LIFE, White Plains, NY 2008 2009
Customer Service Representative
Provided customer service to members, providers, clients and others through CRM tool. Managed individual and provider claims issues and coordinated with other departments to resolve inquiries. Served as the primary point of contact for moderate and complex inquiries.
Placed, received and routed a high volume of calls though the firms communication tool.
Acted as an advocate for the customer by communicating customer needs/trends and sharing ideas to improve the service we provide to our customers
GRIFFIN SECURITY AGENCY, New York, NY 2004 2008
Shift Supervisor (2004 - 2008)
Responsible for overseeing security force at various sites, scheduling of employees, and enforcing policy and procedures.
Received recognition from clients for communicating and correcting deficiencies uncovered while on patrol.
Improved efficiency at several sites by effectively matching skill sets of security officers to specific client needs.
Human Resources Representative (2003 - 2004)
Responsibilities included coordinating candidate interviews, conducting pre-employment testing, screening resumes, and assisting with new employee on-boarding. Also acted as administrator for the time and attendance system.
Increased efficiency by conducting telephone screens to reduce the number of unacceptable candidates from the hiring pool.
Conducted basic training including firm policies, post orders, and personal appearance.
WINTONCLYFF PROTECTIVE SERVICES, New York, NY 2001 2003
Dispatcher
Responsible for dispatching security officers to client sites to safeguard client assets. Functioned as a liaison between clients and security officers as well as between clients and company management.
Improved guard accountability by establishing new log book procedure to address absences and security inventory (flashlights, keys, locks, paperwork, etc.)
Helped reduce overtime by utilizing floaters and security officers with fewer than 40 hours.
Ensured adequate on-site coverage by assigning guards with the correct knowledge and experience level to meet the needs of the post.
KINKOS INCORPORATED, Greenburg, NY 1999 - 2001
Commercial Business Representative
Responsible for developing relationships with small to medium sized businesses to help increase revenue and profit.
Acquired and retained customers to develop greater profit potential in those accounts, provided quotations and turnaround times for jobs for clients
Delivered and picked up jobs to help form relationships
Acted as a liaison between the client and Kinko's Corporate and assisted clients with establishment of commercial accounts
EDUCATION
B.A., Health Care Administration (Entrepreneurship Specialization), Ashford University (June 2013)
A.S., Business Administration, Nassau Community College
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