Customer Service High School

Germaine Johnson

Email: abqjok@r.postjobfree.com

Address:

City: Ebensburg

State: PA

Zip: 15931

Country: USA

Phone: 814-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer-focused C ustomer Service Coordinator with a solid understanding of the dynamics of customer service.

Educational Background:

High School Dipolma from Central Cambria High School, Ebensburg PA 1/2001 to 6/1988 (Academic)

Job History / Details:

Professional Summary

Customer-focused Customer Service Coordinator with a solid understanding of the dynamics of customer service.

Skill Highlights

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Inventory control familiarity

Customer service expert

Telecommunication skills

Vendor Management

Data entry

Documentation

Executive management support

Microsoft Outlook, Word

Multi-Task Management

Research

Multi-Task Management

Work Experience

November 1999 to February 2013

api Systems Windber, PA

Customer Service Coordinator II

Answering of 10-line phone system on a daily basis.

Interacting with customers via phone & e-mail to follow-up on shipping statuses and expedited orders.

Promptly responding to general inquiries from members, staff, and customers via mail, e-mail, phone, fax & in-person meetings as required.

Controlling the inventory/stockroom for several vendors & customers.

Preparing & completing daily paperwork, completing all clerical document control duties & functions.

Created new processes and systems for increasing customer service satisfaction, including developing & implementing the Customer Service Coordinator Program.

Developed highly empathetic customer relationships and earned reputation for problem-solving & high customer satisfaction. Guaranteed positive customer experiences and resolved all customer complaints.

Completing daily & weekly paperwork & documentation. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a an extremely high accuracy rate.

Trained new employees as required. Cross-trained and provided back-up for other customer service representatives when needed.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Education and Training

1988 Central Cambria High School Ebensburg, PA

High School Diploma Academic

Attended various customer service training programs throughout my tenure at API

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