Management Services

Trevor A. Dawes

Email: trevor (at) trevordawes (dot) com

EMPLOYMENT HISTORY

Princeton University Library, Princeton, NJ

March 2004-present Director, Lead the activities of the Circulation Services Division: Circulation, Reserves, Current Periodicals, Interlibrary Loan and Document Delivery, Library Access Office, Stacks, and Remote Storage.Manage, set priorities for, and evaluate the work of 7 professional, 39 permanent union support, and 15 FTE student staff. Administer a materials budget to support three collections. Coordinate the Firestone Library space planning program for collections totaling over 3 million volumes. Serve as principal liaison from the Library to the Office of General Counsel on matters relating to copyright and patron privacy. Coordinate and plan Library-wide collection moves to the ReCAP remote storage facility. Evaluate and enhance, or develop new Library services and programs. Serve as a member of the Library Management Group (LMG), Technical Services Steering Committee (TSSC), the Library Integrated Systems Steering Committee (LISSC), and the University Academic and Administrative Managers Group (AAMG).

Drexel University, Philadelphia, PA

September 2006 present Adjunct Instructor, College of Information Science and Technology

Lecture: . Required course for all students in the MLIS program that focuses on legal, ethical, social and practical issues faced by librarians and information professionals.

Columbia University Libraries, New York, NY

May 1999-February 2004 Head, Circulation & Support Services Department, Access Services Division Managed the services and activities of the Butler Library Circulation unit, Information and Privileges Office, and Offsite Shelving facilities, and had oversight and liaison responsibility with Facilities and Security for Butler Library. Oversaw, set priorities for, and evaluated the work of 3 department managers, 12 full-time union support staff, and 5.5 FTE student assistants. Coordinated activities relating to access and privileges, publications and schedules for the University Libraries, and played a lead role in the development and updating of the Libraries' website. Participated in planning and design of services and the development of service objectives. Implemented effective and efficient policies and procedures in support of the Department's and Division's service commitments. Established qualitative and quantitative performance measures for staff and services.

From July 2001-February 2004 responsibilities also included: Providing reference services at the Butler Library Reference Desk. Participating in the Libraries' virtual reference program. Assisting and instructing library users in person, by e-mail, and by telephone on the use of the Libraries' resources.

May 1992-April 1999 Head, Library Information and Privileges Office Administered visitor privileges to the Columbia University Libraries. Maintained local databases on all library patrons. Assisted in the planning and implementation of access and circulation policies. Assisted in the development and execution of training programs in all circulation-related functions of the NOTIS-based circulation system. Managed the Libraries' publication budget. Coordinated, maintained, and distributed Libraries' publications and schedules. Oversaw the Libraries' orientation program for visiting scholars.

Summer 1995 Acting Head, Butler Circulation Department Monitored and evaluated the circulation-related services of the Butler Library (the main library) with an annual circulation in excess of 200,000. Hired, trained, scheduled and evaluated the work of 11 full-time union support staff and 6 FTE students. Assisted in the planning of, and supervised the staff and operations at, the Libraries' two off-site shelving facilities with combined holdings of approximately 800,000 volumes.

August 1990-May 1992 Access Services Supervisor, Science and Engineering Libraries Supervised, hired, trained and evaluated the work of 4 full-time union support staff and 5.5 FTE student assistants in all aspects of access services. Supervised and maintained the interlibrary loan operation between the Science Division Libraries and the Health Sciences Library. Provided general and reference assistance to patrons.

June 1989-July 1990 Head, Serials Unit, School of Law Library Supervised, hired, trained and evaluated the work of 6.5 full-time union support staff and 4 FTE student assistants in the Resources/Acquisitions Department. Regulated all aspects of the $950,000 serials budget. Oversaw the creation, maintenance, and modification of online records of over 6,000 serial titles in all formats and a variety of languages. Shared responsibility for vendor selection and fund assignment for new serial titles. Monitored and maintained the INNOVACQ system, recommended enhancements and upgrades as necessary.

May 1988-June 1989 Technical Services Supervisor, Thomas J. Watson Library of Business and Economics Managed and planned all technical services activities including acquisitions, records management, and catalog/collection maintenance. Assisted the Business Librarian in setting service priorities and determining space allocation within the Business Library. Supervised, hired, trained and evaluated the work of 4.5 full-time union support staff and 3.5 FTE student assistants. Managed the ongoing physical plant operations. Represented the Business Librarian at the Business School 's administrative meetings. Provided general and reference assistance to patrons.

EDUCATIONAL BACKGROUND

. New York, NY

2002. Master of Education (Ed.M.) in Educational Leadership awarded.

1994. Master of Arts (M.A.) in Educational Administration, with emphasis on Management Systems awarded.

. New Brunswick, NJ

2001. Master of Library Science (M.L.S.), with an emphasis on Management and Policy Issues in Library and Information Service Organizations, awarded.

. New York, NY

1990. Bachelor of Arts (A.B.) in Sociology awarded.

CONTINUING EDUCATION COURSES/TRAINING

"Make Your Library Dreams Come True: How To Use Project Management Techniques To Write A Strategic Plan," A LLAMA Online workshop. November 2009.

"Learn The Supervisor's Balancing Act: How You Can Bring Out The Best in Your Top People Without Micromanagement," A LLAMA Online workshop. November 2009.

"The Executive-Decision Maker's Secret Weapon: How You Can Make Better Choices With The Use of Graphic Models," A LLAMA Online workshop. October 2009.

"Dealing With Difficult People: Making Libraries Safe and Sane," a Princeton University Library workshop. August 2009.

“Communicating Effectively in Difficult Conversations,” a workshop by Maureen Sullivan, sponsored by the Metropolitan New York Library Council. May 2009.

“Leadership and Emotional Intelligence,” a workshop by Maureen Sullivan, sponsored by the Metropolitan New York Library Council. March 2009.

"," Sponsored by the Council on Library and Information Resources (CLIR), EDUCAUSE and Emory University. Fellow. June 2008.

" Introduction to Online Pedagogy," Offered by the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign. October 2007.

"Copyright: The Only Certainty is Uncertainty," Sponsored by the Metropolitan New York Library Council. February 2007.

“Hiring the Best Staff,” a Princeton University Library hosted workshop. November 2006.

Project Management Basics, a Princeton University Library hosted workshop. May 2005.

Leading Project Management Teams, a workshop by Maureen Sullivan, sponsored by the Metropolitan New York Library Council. May 2005.

Negotiating and Influencing: Strategies for Leaders to Achieve Results, a workshop by Maureen Sullivan, sponsored by the Metropolitan New York Library Council. April 2005.

“The Leader's Role and Contribution in Today's Libraries,” a workshop by Maureen Sullivan, sponsored by the Metropolitan New York Library Council. March 2005.

How to Talk to Faculty about Copyright, an ALA web-based seminar with Carrie Russell. November 2004.

Power Dynamics and Influencing Skills, an Association of Research Libraries Online Lyceum web-based course. June 2004.

The Academic Library Management Toolkit, a series of workshops hosted by the Princeton University Library. Spring 2004 and Spring 2005.

Strategies for Successful Presentation, a Columbia University Libraries on-site seminar conducted by Training Dynamics. September 2003.

Leading Change, an Association of Research Libraries Institute, sponsored by the Metropolitan New York Library Council. August 2003.

Successful Project Management, a Columbia University Libraries on-site seminar conducted by the American Management Association. June 2003.

University of Minnesota Libraries Leadership Training Institute for Early Career Librarians from Traditionally Underrepresented Groups, co-sponsored by the University of Minnesota Libraries and the Association of Research Libraries. October 2002.

Creating a Culture of Assessment, an Association of Research Libraries Institute sponsored by the Metropolitan New York Library Council. July 2002.

Measuring Library Service Quality, an Association of Research Libraries Online Lyceum web-based course. November-December 2000.

AWARDS, PRESENTATIONS, AND CONSULTATIONS

"." Co-presenter at a Princeton University Lunch 'n Learn session on the Libraries involvement in the e-reader pilot project. April 2010.

"." Invited speaker at the joint meeting of the New Jersey and Princeton-Trenton chapters of the Special Libraries Association, New Brunswick, NJ. October 2008.

"Diversity and You: The Importance of Diversity in Libraries." Invited speaker at the Art Libraries Society of North America (ARLIS-NA) Annual Conference in Denver, Co. May 2008.

"." Co-presenter at a Princeton University Lunch 'n Learn session on the Library's involvement in the project. May 2008.

"Building Bridges Award" recipient. Presented by the Princeton University LGBT Center and the Dean of Undergraduate Students. May 2009.

"Energy and Experience." Invited member of the panel discussion at the 6th Annual at Columbia University. March 2008.

"BCALA Leadership Award" recipient. Presented at the 6th National Conference of African American Librarians. August 2007.

"Building a Community: Becoming an Affiliate of BCALA." Co-presented at the 6th National Conference of African American Librarians in Ft. Worth, Tx. August 2007.

"Access Services: It's Not Just Circulation Anymore!" Co-presented at the American Library Association's Annual Conference in Washington, DC. June 2007.

"Diversity Counts! The Diversity Statistics, Data and Resources You Need Right Now." Co-presented at the American Library Association's Annual Conference in Washington, DC. June 2007.

Invited member of the American Library Association's Presidential Task Force on Library Education. March 2007 - June 2008.

“Considering Patron Privacy: Should Borrower Records be Kept or Deleted?” Co-presented at the New Jersey Library Association's Annual Conference. April 2007.

Recognized by Library Journal as a "community builder" for my work in forming the New Jersey chapter of the Black Caucus of the American Library Association. March 2007.

2007 Ivy+ Access Services Symposium. Presenter. Held at Rutgers, The State University of New Jersey. March 2007.

: An Academic Library Symposium. Lead planner and host. Held at Princeton University. March 2007.

"Copyright Applications and the Library." Invited member of a panel discussion held at the Princeton University Library. February 2007.

"Working Group on Library Regulations." Member of a state-wide group charged with "formulating specific recommendations regarding licensure standards for New Jersey institutions of higher education and out-of-state institutions offering credit-bearing courses and programs in the state." December 2006 - February 2007.

"The Role of the Library in Bridging the Digital Divide." A presentation to the faculty at the College of Information Science and Technology, Drexel University, Philadelphia, PA. August 2006.

"Leadership in Libraries: My Leadership Story." A presentation to the participants in the New Jersey Academy of Library Leadership. October 2006.

BCALA-NJ: . Poster session at the 2006 New Jersey Library Association's Annual Conference. April 2006

2006 Ivy+ Access Services Symposium. Co-planner. Held at Yale University. March 2006.

Contextual Leadership: the Role of the Library in the Academic Enterprise. A presentation to the Library Faculty at Brooklyn College of the City University of New York. May 2005.

Association of College and Research Libraries (ACRL) Librarian Scholarship recipient. Presented to attend the ACRL 12th National Conference in Minneapolis, MN. April 2005.

2005 Ivy+ . Lead planner and host. Held at Princeton University. March 2005.

Assessment in Libraries. Guest lecturer in a Management course at the School of Communication, Information and Library Studies at Rutgers University, NJ. December 2004.

Consultant to the Director of Access Services and the Deputy University Librarian, Columbia University Libraries. June 2004.

2004 Ivy+ . Co-planner and host. Held at New York University. March 2004.

What's The Real Question: Basic Reference Skills for Access Services Staff. Presented to Access Services Division staff at the Columbia University Libraries. August 2003.

Preparing Your Staff for the Transition to a New Library System. Presented at the American Library Association Midwinter Conference in Philadelphia, PA. January 2003.

Customer Services Skills for Library Access Services Staff. Presented to select staff at the Columbia University Libraries. Fall 2002.

"Serving the User in the Electronic Age." Presented to the professional library staff at Northeastern University (Boston, MA). December 2001.

The Future of Library Education. Panel member of a brown-bag lecture sponsored by the Representative Committee of Librarians, Columbia University Libraries. May 2001.

2001 Ivy+ . Co-planner. held at Columbia University. March 2001.

Gilbert H. Kelly Fellowship recipient. School of Communication, Information and Library Studies, Rutgers University. 1999-2001.

PUBLICATIONS

Dawes, Trevor A., ed. . Binghamton, NY: The Haworth Press, 2006.

Dawes, Trevor A., Kimberly Sweetman and Catherine Von Elm. SPEC Kit #290: Access Services. Washington, DC : The Association of Research Libraries, 2005.

Refereed Articles

Foss, Michelle and Trevor A. Dawes. "Assessing Reserve Management Systems: Do They Deliver on Their Promises?" Journal of Interlibrary Loan, Document Delivery and Electronic Reserve, vol. 20, no.2, April 2010.

Dawes, T. Is RFID Right For Your Library? Journal of Access Services, vol. 2, no. 4, April, 2005.

Non-refereed Articles

Dawes, Trevor A. “Rutgers University School of Communication, Information and Library Studies: A Name Change,”, March/April 2009.

Cooke, Nicole and Trevor A. Dawes. "The Path the library leadership," E-Pulse: the electronic newsletter of the Health Sciences Library Association of New Jersey, fall/winter 2007.

Dawes, Trevor A., Freelance Contributor. PC Magazine: Ziff-Davis Publishing. New York, NY . "Your Complete Guide to Searching the Net." December 2, 1997. Excite review

HotBot review "Be Your Own Travel Agent." January 6, 1998. American Express Travel review

CNN Interactive Travel Guide review "Find It On The Web." December 1, 1998.

AltaVista review

Excite review

WebCrawler review

PROFESSIONAL MEMBERSHIPSAND SERVICE, 1993-present (Life Member).

2010-2011 Member, ALA Committee on Committees.

2008-2011 Member-at-Large, .

2007-2008 Member, Lippincott Award Jury.

2005-2007 Member (Chair 2006-2007), H.W. Wilson Staff Development Award Jury.

2006-2007 Chair, ALA Council Committee on Diversity.

2006 Member, Search Committee for Director, ALA Office for Diversity., 1999-2002., 1993-1998, 2003-2005., 1993-present.

2010-2011 Member, ACRL Scholarships Committee.

2009-2011 Co-chair, ACRL Philadelphia 2011 Poster Sessions Component Committee.

2009-2010 Vice Chair, Racial and Ethnic Diversity Committee.

2007-2009 Co-chair, ACRL Seattle 2009 Panel Sessions Component Committee.

2007-2008 Member, ACRL Appointments Committee.

2006-2009 Chair, Professional Development Coordinating Committee.

2005-2007 Member, ACRL Baltimore 2007 Innovations sub-committee.

2005-2006 Member, Professional Development Committee.

2003-2005 Vice Chair/Chair Elect, Excellence in Academic Libraries Award Nominating Committee., 2003-present.

2003-present Member, Cultural Diversity Discussion Group.

2005-present Member, Access Services Special Interest Group., 2004-present.

2005-2007 Member, Executive Board.

2004-2007 Member, 2007 National Conference on African American Librarians planning committee., 2005-present.

Founding member.

2005-2006 President., 1993-present.

2005-2009 Member, LLAMA Systems And Services Section (SASS) Technical Services Committee.

2005-2006 Member, LLAMA Membership Committee.

2005-2006 Webmaster, LLAMA Measurement, Assessment & Evaluation Section (MAES).

2004-2006 Member, ALA Patron Confidentiality Policy Review Sub-Committee of LLAMA-SASS.

2003-2005 Member-at-Large and Executive Committee member, MAES.

2001-2003 Vice Chair/Chair-elect, SASS Circulation/Access Services Discussion Group., 2004-present.

2009-2013 Member-at-Large, NJLA Executive Board.

2009-2010 President, /ACRL-NJ.

2008-2009 Vice President/President Elect, College and University Section/ACRL-NJ.

2007-2008 Secretary, College and University Section/ACRL-NJ.

2005-2008 Member, Professional Development Committee.

2006-2009 Co-Chair, Mentoring Committee. /, 2004-present

2010 Chair, Library Discovery Assessment Group.

2010 Chair, Planning Committee.

2009-present Member, Ex-Libris URM Partner Steering Committee.

2009-2011 Member, Library Education and Training Committee.

2008-2010 Co-chair, LGBT Employee Resource Group.

2008 Juror, Elmer Adler Undergraduate Book Collecting Prize.

2007 Member, Labor-Management Contract Negotiation Team.

2006-2007 Member, Library Human Resources Officer Search Committee.

2004-2007 Co-Chair, Princetonians of Color Network.

2004-2007 Member, University Diversity Working Group. Appointed by President Shirley M. Tilghman.

available upon request.

last updated: July 2010

Copyright,” an ALA web-based seminar with Carrie Russell. November 2004.

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