William W. Taroli

abqjji@r.postjobfree.com

Technical Skills

Strengths software lifecycle, coding standards/maintainable

code, verbal/written communication, system administration,

network administration, storage/SAN administration, performance

tuning, cross-platform integration, data modeling, database

administration, release management, revision control

Technologies Storage & server virtualization, Fibrechannel, SAN, RAID,

SCSI, DCE/RPC, CTI, ODBC, MAPI, LAN/WAN

Operating Systems AIX, Solaris, HP-UX, Linux, Windows (up to 2003),

VMware (GSX, ESX, Virtual Center), Tru64, Cisco IOS, MacOSX

Storage

Platforms Network Appliance (F8xx, FAS9xx), HP (HDS) XP512 & XP1024, StorageTek 9176,

Xyratex (4200, FFX2), Sun 6130/6140,

StorageTek VA9xxx, IBM FAStT, EMC FC4500, EMC CX-400, Sun T3

Languages C, C++, Perl, Java, PHP, UML, Visual Basic, ASP, SQL, PL/SQL,

Transact/SQL, Unix shell, LISP, Pascal, COBOL, Modula, Scheme,

Joyce, BASIC

Databases Oracle Enterprise Server, SQL Server, TurboIMAGE,

IMAGE/SQL, Allbase, FoxPro

Other Products Oracle Application Server (OAS), Brio Enterprise Server, Kintana, Vantive Enterprise, Apache, IIS, Crystal Reports, Crystal Info,

Genesys T-Server suite, Nortel OpenIVR, Nortel Meridian (ACD), Cognos QUIZ, Cognos PowerPlay,

Envision

Experience

Senior Engineer, Customer Care,

Agile Software Inc. December 2004 to

PresentManage customer support lab, including applications, systems,

storage, and networking.Increased scalability of VMware by 7 times by implementing ESX.

Improved effectiveness of support staff.Enabled global utilization of VMware resources by consolidating them

into Virtual Center.Designed and implemented SAN to improve utilization of storage

assets and support shared access for clusters and VMware ESX.Managed platform migration from ESX 2.x and Virtual Center 1.x to

Virtual Infrastructure 3. Completed project ahead of schedule and

and without any downtime to the lab or affecting customer issue

resolution.Managed consolidation of Support and QA SANs, to enhance ability to

leverage resources, increase fabric scale, and simplify administration.Maintain customer support web site, including multiple systems,

applications, and databases.Consulted by other teammates and organizations on a regular basis

regarding systems management, performance, and design issues.

Consulted or engaged in customer issues on an as-needed basis.

Senior Engineer, Environments Management,

PeopleSoft Inc. May 2003 to

December 2004Lead on AIX platform, all storage devices and SAN, and ICE (defect

tracking) production environment.Consulted by other teammates and organizations on a regular basis

regarding Unix management, performance, and design issues. Included in

some customer calls to help diagnose environment issues.Consulted on design and deployment of Darwin QAE build automation

tool.Evaluate and design strategies for use of AIX Dynamic LPAR and

Workload Manager.Enhanced configuration tracking application to collect installed application and

patch data, to support network security objectives, using XML

for the data exchange.Managed consolidation of NIS domains.Managed migration of all network appliances to safe power,

resolution of cross-domain authentication issues, and synchronizing

patch levels on all systems.Deployed evaluation SAN environment to validate design for

near-future SAN implementation.

Engineer, Environments Management,

PeopleSoft Inc. June 2001 to

May 2003Designed, developed, and deployed system for

collecting configuration data from all systems and maintaining it

centrally for reporting, auditing, and lookup.Participated in Clearcase 5.0 validation, testing, and rollout.Implemented NIS homedir usage reporting.Managed project to revoke root permission from users on all

systems, including implementation of alternatives to provide a

consistent service and functionality level.Designed and implemented shared-use model for Rational Unix

applications within PeopleSoft, including redundant license servers

for both Unix and Windows.Centrally deployed AIX patches to avoid daylight savings issues.Managed project to deploy Sun FCO for all Sun 3800's to resolve a

firmware and I/O board issue.Managed projects for consolidation and migration of network

appliances to new hardware.Implemented network management of EMC CLARiiON and Sun T3 arrays.Implemented consistent backup model for all network appliances,

enhancing both timeliness and quality.Made significant enhancements to /etc/profile to support changing

business needs and other business activities.

Network & Systems Manager,

SkillsVillage Inc. July 2000 to

June 2001Designed and implemented improved network, including VPN

connectivity.Built infrastructure to improve systems management and uptime.

Included the racking of systems and full UPS coverage.Managed data and voice implementation during our move to a

larger facility. Implemented a network capable of supporting

500+ nodes.Improved systems management by introducing monitoring tools.Managed the configuration and operation of applications and

services to support the development and sales application

environments.

IT Engineer Consultant, Mobile Computing

Division, Hewlett-Packard Company October 1999 to

July 2000Participated in the design and implementation of a server

consolidation project. Reduced server count by 75% while offering

improved service levels.Managed project to improve accuracy and timeliness of warranty

reporting.Managed NT servers, SQL Server databases, and other applications to

support MCD's development team and business. Coordinated with

development teams and infrastructure IT on a regular basis.Served as division's webmaster for our intranet. Redesigned several

portions to improve usability and better leverage it.Utilized as a consultant on a wide range of technical and IT

infrastructural issues.

IT Engineer Consultant, Customer

eBusiness Solutions, Hewlett-Packard Company October 1998 to

October 1999Managed project for platform upgrade to HP-UX 11, Vantive 8,

and Sybase replication 11.5Utilized as a consultant on a wide range of technical issues

and business processes. Includes: web management,

Y2K compliance, Vantive architecture/development, etc.Managed project to establish Y2K compliance of call center

application (WWCCS) and manage ongoing activities to ensure continued

compliance. Have become a resource for others in their compliance efforts.Established infrastructure for web site management, and consulted

on new site implementations and migrations. Included development

of CGI and Javascripts.Established design of PSD WW and WWCCS web sites, based on standards

published by hp.com council.Participated in tuning production HP-UX systems. Included analysis

of all performance indicators and effort to reconfigure disk array

subsystems.Managed NT servers that deliver file, web, and print services.Consulted on CTI integration with existing workflow application.

IT Engineer, Product Support Division

/ Americas IT, Hewlett-Packard Company October 1995

to

October 1998Utilized as a consultant on a wide range of technical issues

and business processes.

Managed migration of applications and infrastructure as part

of DMO's call center outsourcing project. Included implementation

of scalable, flexible infrastructure for information distribution

to internal and external call centers.Participated in investigation and design of CTI infrastructure.

Received certification as a Certified Genesys Architect.

Participated in the design and implementation of the MANIAC

call tracking system. Integrated Vantive Enterprise with DCE/RPC

servers. Designed and implemented business objects.

Lead and participated in numerous process improvement projects.

Lead project to analyze capacity of HP-UX systems to identify

potential bottlenecks and redundancies, resulting in $100K savings

on a yearly basis.

Developed AIM packages for software deployment.

IT Engineer, Direct Marketing Organization,

Hewlett-Packard Company May 1995 to

October 1995Served as a consultant with other project teams on performance,

networking issues, product evaluation, etc.

Participated in projects resulting in major modifications

to the Literature Distribution System (LDS), including CPO Literature

Transition and European LDC.

Participated in the design and implementation of Electronic

Submittal Client (ELF). Implemented C++ object for email processing.

Investigated, recommended, and implemented reporting tools.

Developed AIM packages for software deployment.

IT Solutions Specialist, Direct Marketing

Organization, Hewlett-Packard Company May 1994 to

May 1995Project lead for the CPO Literature Transition project.

Participated in projects resulting in major modifications

to the Literature Distribution System (LDS), including Reseller

Referral, Print-on-Demand, and CPO Literature Transition.

Implemented reports to support DMO's efforts in understanding

order profiles, impact of backorder volume on customers, targeting,

and data cleanup.

Administrated LAN environment for both development and production.

IT Specialist, Direct Marketing Organization,

Hewlett-Packard Company June 1992

to

May 1994Participated in the Inquiry Fulfillment project, which resulted

in major modifications to the Literature Distribution System

(LDS).

Participated in design and product investigation for a new

system, Literature Profiler (LitPro). Leveraged knowledge of

the HP-UX platform and performance issues.

Maintained and developed software for the Literature Distribution

System (LDS).

Networking Support, Finance and Remarketing

Division, Hewlett-Packard Company December 1991Assisted in the installation and troubleshooting of a

LAN serving three buildings.

EDP Support, Corporate Marketing Admin.

Systems, Hewlett-Packard Company Summer 1991Developed tool to extract demographic data from WIN database

and translate it for use by an OLAP tool.

Project Lead, Soling Program, Syracuse

University Fall 1991

to

Spring 1992Developed workflow management system for DIX Type, Inc.

PC Technical Specialist, Corporate Marketing

Admin. Systems, Hewlett-Packard Company Summer 1990Developed financial forecasting package for analysis

of monthly orders.

Project Lead, Soling Program, Syracuse

University Fall 1989 to

Spring 1990Developed a scriptable, interactive multimedia environment

for use in classroom instruction.

Education Computer Science, B.S. cum laude, May 1992

School of Computer and Information Science

Syracuse University, Syracuse, New York

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