Sales Customer Service
Resume:
Vicki Maust
Email: *********@********.***
Address: **** ********* ****
City: South Bend
State: IN
Zip: 46614
Country: USA
Phone: 574-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Vicki Maust
1814 Ridgedale Road
South Bend, IN 46614
************@***.***
Over thirty years of experience in marketing, sales, retail and management. Result driven, self-motivated, team player with the ability to simplify the complex.
Performance/Accomplishments
Implemented company intern program. Supported company growth by building bench strength. Had one lead promoted to ASM within district and 2 part time associates to leads. Chosen by upper management to mentor 3 new leads that consisted of weekly communications, walking and analyzing their business operations to provide direction on how to handle performance with the senior management teams.
Finished 2012 under planned percent to sales in earned payroll for softlines. Improved guest loyalty scores to lead district in all metrics. Improved comp sales in all 4 areas of my direction and achieved a clearance sell through that was positive in the company. Improved the overall engagement score of the associate opinion survey results and raised the overall engagement of the team to the highest in the district.
SKILLS
Proactively identifies issues that could negatively impact team morale and quickly resolves them. Serves as a role model and instills accountability in others. Quick and accurate with handling details, works at a fast pace getting things done by working cooperatively.
Experience
Gordmans, Inc., Mishawaka, IN, ASM, Softline, 2010 to Present
Actively involved in staffing, scheduling, merchandising, pushing freight and driving credit results. Implementing merchandising visual standards per company guidelines and directives. Being knowledgeable of the business and meeting/exceeding store sales metrics by providing an exceptional shopping
experience to encourage guests to return and set an example in personal selling. Attain sales and profitability goals by identifying, implementing and measuring store sets and product selection with inventory adjustments. Provide clear and effective direction to staff in absence of SM.
Coldwater Creek, Granger, IN, Marketing Manager, 2006 - 2010
Ensure national programs are fully and correctly implemented. Coach, teach and train the company marketing process to sales associates. Training personnel with a dedication to outstanding customer service with a strong commitment to operational excellence.
Bellman Oil Company, BellMart Bp, Wakarusa, IN, Store Manager 2000 - 2010
Responsible to hit and exceed performance targets, improve service, continually evolve day to day operations. Oversaw all activities of individual store including expense authorization, payroll analysis, daily sales reconciliation, merchandising, purchasing, dealing with vendors, training personnel and achieving financial objectives. Had a total of 8 million in sales with 2-1/2 million for inside sales.
Crowe Chizek, Inc., South Bend, IN, Marketing Director, CSG 2000 - 1994
Initiated new client partnerships while building business with existing clients through market research, planning strategy and advertising communications.
Heath Zenith, Benton Harbor, MI, Marketing Programs Director, 1994 - 1988
Supervised staff of customer service technical support and creative department. Coordinated regional detailers and supervised store intercepts. Developed sales meetings and directed company trade shows. Moderator for focus groups and facilitated client meetings.
Ogilvy Mather Advertising, Chicago, IL Director Creative Services 1976 - 1988
Developed, implemented and managed in house art studio, overseeing all personnel including creative department and project managers.
Education
Manchester College, North Manchester, IN, B.S. Advertising/Marketing. Teacher of Dale Carnegie Courses
volunteer Experience/interests
Granger Community Church -- Cafe/Bookstore;
Reading, Home Improvement Projects
Contact this candidate