Engineer Software
Resume:
David L. Presberg
Desktop Support
Tyngsboro, MA 01879 abqjh9@r.postjobfree.com
SUMMARY
I increase individual and organizational productivity through careful desktop support by investigating,
correcting, and documenting issues and their solutions thoroughly. My up-to-the-minute knowledge of
mixed environments of operating systems, hardware platforms, and peripherals allows me to identify
the source of problems. I minimized business meeting delays by quickly adapting visitors' laptops to the
requirements of the firm's WiFi access. Similarly, I assisted users who needed to connect to
display/projector devices or printers. I diagnosed and resolved a complex issue in the CFO's Windows
7 laptop, enabling him to work remotely.
Understanding the needs of many different types of users: call center reps, administrative staff, C-level
executives, and developers, enables me to appropriately prioritize and assist them. I can tailor the
complexity of my questions and explanations depending on the audience. I like the interpersonal
component of desktop support after a long career in software engineering.
My work and avocations have provided me with hands-on use, and more recent maintenance, of
desktop and laptop computers, display devices, and projectors, as well as various brands of mobile
phones and smartphones. I am trained in maintenance of Microsoft OS versions, including XP, Vista
and Windows, and on mobile phones WindowsCE. In addition, I have had for many years hands-on
experience with Macintosh OS versions from 4.x through X, as well as Unix, BSD, and Linux usage.
CERTIFICATIONS
Health Care: NHA Certified Medical Administrative Assistant 2010
Microsoft: MCTS, Windows 7, Configuration; MCDST, Windows XP 2010
CompTIA: A+ IT Technician; Network+ 2008
PROFESSIONAL EXPERIENCE
The Computer Merchant, Ltd. Northeastern Greater Boston, MA
PC Desktop Technician (Contractor) May to Oct 2011
Member of CSC, Inc., staff providing lease refresh activity for a wide cross-section of a DoD-related
company employees, including Executives, Engineers, Financial Analysts, Managers of Tradesmen.
Imaged new laptops and desktops with secure Windows 7 OS, and completed the refresh by
installing user-required applications, transferring their prior device user-data and briefing the users in
the use of their new machines.
Over the short course of the contract, successfully completed the refresh activity by providing
significant 1-on-1 support for each user, effectively addressing the wide range of experience
individual employees had had with both Windows XP and the new OS Windows 7.
PlumChoice, Inc. Billerica, MA
Desktop Support Technician 2008 to 2010
Supported 200 local and 500 remote computer users in IT Desktop Support role for hardware,
software, and communications issues as team member.
Installed, updated, and repaired PC software and hardware, including HP/Dell/Apple desktops,
laptops, and printers. Completed internal disk, memory, WiFi and video card installation and
replacement. Configured TCP/IP on LAN and WLAN interfaces.
Ordered, provisioned, analyzed failures, and repaired over 100 mobile phone and computer devices,
including BlackBerry, iPhone, DROID, and Samsung smart phones, as well as over 25 WiFi- and
broadband-enabled laptops and netbooks.
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Interacted with all levels of corporate staff, from local and remote call center agents, remote
technicians, developers, and managers, up through C-level management.
Added, enabled, disabled, and adjusted accounts and properties in Microsoft Active Directory.
Helped manage Organizational Unit structure in AD, for Security Groups and Distribution Lists, and
adjusted privileges for access to remote file resources.
Documented and tracked service requests and analyses and wrote resolution reports, including new
process documentation.
Handled local and remote user issue analysis, problem solving, troubleshooting, and triaging of
hardware and software issues via email, phone, and in-person.
TAC Worldwide, Inc. Dedham, MA
PC Install Technician 2008
Interacted with pharmacy store managers to assure safe shutdown for 3-hour upgrade, on sites until
central network controllers confirmed correct interaction with store LAN.
Replaced small routers with larger unit including replacing power provisioning and entire Internet
patch cabling to assure continued correct interfaces to pharmacy chain network.
North Shore Computer Society, Members Clinics Peabody, MA
Volunteer PC Technician 2008 to Present
Improved computer utility for novice users by removing unneeded startup items from main system
and unwanted auto-start from thumb-drive.
Consulted to users on adjusting drivers to be correct, interpreting memory usage information,
simplifying interactions with firewall software, and documented processes for their future use.
Trained novice user of MS Word 2002 as to how to repair formatting problems in enormously long
manuscript by carefully using existing style tags. Aided an intermediate user in completing a backup
to an external USB drive.
Jericho Road Project, Youth Development Organization (YDO) Lawrence, MA
Volunteer for IT Infrastructure Issues 2008
Consulted to YDO staff to adapt YDO laptops to work with hosted Northern Essex Community
College network. Cleaned up unused applications on YDO laptop from previous non-profit staff
usage. Recommended optimum installation of new YDO database at NECC.
Acton Networkers Job-Search Networking Group Acton, MA
Volunteer for IT Issues 2007 to Present
Diagnosed member's partially-failing ISP interface device. His subsequent call to the ISP was
significantly briefer than earlier, resulting in rapid replacement of the device by the ISP.
EDUCATION, TRAINING, AND PROFESSIONAL ACTIVITIES
New Horizons Computer Learning Centers Nashua, NH
Coursework in preparation for CompTIA, Microsoft, and NHA certifications. 2008 and 2010
New York University, School of Engineering and Science Bronx, NY
Bachelor of Science in Applied Mathematics and Computer Science, magna cum laude.
Greater Boston Chapter/ACM Boston Area, MA
Executive Board Member; IS Committee Member. 1998 to Present
Programming on the Whiteboard Boston Area, MA
Founder and Leader programming skills maintenance group. 2003 to 2004
US Army Veteran
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PROFESSIONAL EXPERIENCE IN SOFTWARE ENGINEERING
Carbon Design Systems, Inc. Acton, MA
Senior Software Engineer 2007 to 2008
Advanced Micro Devices, Inc. (formerly ATI, Inc.) Marlboro, MA
Staff Software Engineer in 3D Graphics Compiler Group 2005 to 2007
Ounce Labs, Inc. Waltham, MA
Senior Software Engineer 2004
Hewlett-Packard Company Nashua, NH
Consultant on Compiler Design Project 2004
Wednesday is Networking Day (WIND) Boston Area, MA
Manager OO Project Design/Implementation Group 2003
Mindspeed Technologies, Inc. Framingham, MA
Principal Software Engineer in Tools Group 1998 to 2002
Analog Devices, Computer Products Division. Norwood, MA
Senior Compiler Engineer 1997 to 1998
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