Customer Service Project Manager
Resume:
Kristin Parsons
Email: abqjcx@r.postjobfree.com
Address: **** * ******** ***
City: Parker
State: CO
Zip: 80134
Country: USA
Phone: 720-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Kristin Parsons
8026 Windwood Way Parker, Colorado 80134 abqjcx@r.postjobfree.com
Qualifications Summary
Flexible, mature, organized and highly personable Technical Customer Service/Management Professional with over 20 years of experience in project coordination/facilitation, sales, order processing, administrative/staff support and quality assurance looking for a team-oriented environment where I am encouraged to contribute my talents.
*Demonstrated ability to multi-task, organize and prioritize numerous responsibilities. Consistently complete assignments on time and with accuracy.
*Superior verbal and written communication and interpersonal skills. Excellent composition, editing and proofreading abilities. Effectively and thoroughly corresponding with others is paramount.
*Extremely flexible; possess project management skills and project coordination experience sufficient to work independently and execute projects with minimal supervision. I have always rated my performance based on results; I take ownership and pride in my responsibilities.
*Skilled with Microsoft Office Suite (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook) as well as Intuit QuickBooks, Arts & Letters and Adobe Photoshop.
*Possess the ability to handle confidential and sensitive information with the utmost discretion.
*Demonstrate executive presence through professional presentation and support a very professional environment.
*Organize responsibilities and develop working relationships to enhance my ability to be proactive and anticipate future needs.
*Enthusiastic about working well with all levels of internal management and staff as well as with outside clients and customers.
*Possess the proficiency to identify and organize facts/data/ideas and use this information to present appropriate and flexible product and service options.
Work Experience
PENTAD ASSOCIATES, INC. Parker, Colorado April 2012 to Present
Inside Sales Representative
*Directly support Company President and CEO on special projects, travel arrangements, correspondence, and administrative tasks.
*Provide overall administrative support to the Pentad team
*Answer and direct all incoming calls, distribute mail, and maintain company filing system.
*Maintain the company database; company website and the manage the FTP site.
*Perform mailings and email merges using Outlook and Word.
*Organize all factory representative travel; tradeshow preparations; maintain schedules and key timelines
*Maintain detailed calendars of appointment schedules for business meetings, conferences, project deadlines, travel arrangements and special events
*Coordinate Company-sponsored Lunch & Learns send invitations, coordinate lunches, prepare literature and handouts for the presentations, and schedule speaker.
*Designed company letterhead and business cards
*Responsible for writing letters for Company mailings to welcome all new factory representation
*Field customer calls regarding project status, order standings, and product delivery dates; rectify project complications.
*Follow-up on outstanding project issues for other project managers in the office
*Prepare equipment and parts quotes, follow-up on project and award status and follow up with client in a timely manner.
*Work with clients on equipment applications, selection and pricing.
*Compile, create and update project summary reports for all inquiries and active projects in Excel
*Coordinate with office personnel to ensure all customer inquiries are handled in a timely manner.
BABIES N BELLS Parker, Colorado 2004 to 2007
Territory Owner, Babies N Bells
*Owned and operated a custom retail printing franchise.
*Responsible for all aspects of running a retail business including budgeting, payroll, taxes, inventory, vendor management, marketing, production and customer service.
*Responsible for customer service functions including designing custom printing orders, post sales problem solving and relationship building.
*Generated significant repeat business through exemplary customer service.
*Responsible for answering customer queries, problem solving and providing detailed information on new products via phone, email and online chat.
*Provided support to the corporate office in the development of new policies and procedures as well as training new customer service representatives.
*Extensive use of several computer software applications including an on-line tracking system, Microsoft Word, Microsoft Excel, Microsoft Outlook, Intuit QuickBooks, Internet Explorer, Arts & Letters and Adobe Photoshop.
TALISMAN PARTNERS Englewood, Colorado 1998 to 2000
Environmental Project Engineer/Manager
*Responsible for working with clients to define system requirements and customization needs, communicating these requirements to software development staff, testing, validation and implementation.
*Engineering design, testing, and help-line support for environmental cost estimating software
*Responsible for developing marketing strategies, preparing marketing and sales information, and performing technical marketing and sales. Also responsible for follow-up to amass testimonials and recommended future process changes.
*Conducted environmental cost estimating training
*Prepared environmental newsletters, brochures, and other marketing/business development materials and kept the environmental portion of the company web site current
*Provided support to Directors, Department Managers, Project Managers and Project Engineers
DELTA RESEARCH CORP Niceville, Florida 1995 to 1998
Environmental Engineer/Project Manager
*Project Manager for the planning, development, and implementation of an automated waste tracking and management, document management, and financial tracking system for Air National Guard.
*Responsible for sales, order fulfillment and customer service issues for an environmental cost estimating software.
*Project Manager for the Air Combat Command Accelerated Cleanup Program (ACP). Objectives were to track implementation, and to determine time and cost savings. Reviewed environmental cleanup data, formulated measurement metrics, prepared final reports, and ensured client requirements were met.
*Wrote and designed the Environmental brochure and periodically updated the environmental website in support of future marketing/business development.
RUST ENVIRONMENT & INFRASTRUCTURE Fort Walton Beach, Florida 1994 to 1995
Field Quality Assurance/Quality Control Officer
*Performed field audits to ensure compliance with Work Plans, Statements of Work, Quality Assurance Project Plans and client requirements.
*Tracked the status of all field and analytical activities; coordinated data tracking and entry.
*Procured all subcontractors for field activities.
*Set-up a mobile office (including onsite facility rental, office equipment procurement, staffing relocation, permitting, and onsite access) at Eglan Air Force Base, FL.
BLACK & VEATCH WASTE SCIENCE Atlanta, Georgia 1992 to 1994
Civil/Environmental Engineer
*Provided technical and management expertise in the planning and implementation of a variety of environmental projects
*Coordinated extensively with clients, subcontractors, and regulatory agencies to ensure requirements were met
*Supervised/coordinated field investigations
*Prepared cost estimates and proposals
ENVIRONMENTAL SCIENCE & ENGINEERING Gainesville, Florida 1988 to 1992
Project Engineer
*Conducted regulatory compliance assessments
*Performed and prepared Phase I environmental audits
*Prepared a hazardous materials plans
*Conducted site and impact assessments
Education
Bachelor of Science in Civil Engineering Auburn University Auburn, Alabama
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