Customer Service Sales Representative
Resume:
Theresa Gonzales
Email: *********@********.***
Address: *** ********* **
City: Luling
State: TX
Zip: 78648
Country: USA
Phone: 512-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Theresa A. Gonzales
309 Bugtussle Lane
Luling, Texas 78648
*************@*******.***
Dear Human Resources:
I have attached my resume for your consideration for a position, which will utilize my skills and abilities. My hands-on experience encompasses a variety of skills, including Accounting Operations, Office Administration, Support Operations, and Customer Service.
Below I have outlined several aspects of my background, which are benefits in hiring me as a valuable addition to the team, including:
Qualified experience in Office Administration, Office Support,
Accounting Operations and Customer Service.
Acquiring information from data files and other sources to assist in
resolving any issues addressing customer concerns in a timely and
professional manner, adjusting and updating pertinent information in
all types of situations in a customer and non-customer environment.
I have successfully overseen daily business function in a fast-paced
organization, as well as meeting daily deadlines and completing projects
within narrow time constraints
I have been responsible for improving efficiency and providing quality
performance in all my work
Skilled in techniques designed to keep customers satisfied for the continual
success of an organization
I am a positive influence and work very well in a team environment
I have always performed my duties and responsibilities with the highest level of
professionalism and am confident I would be a valuable asset to your organization.
Thank you for your time and consideration.
Sincerely,
Theresa A. Gonzales
Theresa A. Gonzales
309 Bugtussle Lane
Luling, Texas 78648
512-***-**** *************@*******.***
ADMINISTRATIVE SKILLS AND ABILITIES
Office Administration Office Support Accounting Operations Customer Service
Office 2000 Windows 2000/ 98/NT OMD Oracle
Data Entry Typing Filing Scheduling & Confirming Appointments
Multi-line Phones Fax 10-key by touch Report Generation
Updating Information Correspondence Monitoring and Tracking Information
HIGHLIGHTS OF QUALIFICATIONS
21 successful years experience in Office Administration, Office Support,
Clerical, Sales, Organization, Communication, Customer Service and Management
Persistent, thorough and prompt in completing projects
Work well in a team environment or in self-managed projects
Skill in identifying the real goal and finding ways to achieve it within time constraints
OFFICE ADMINISTRATION CUSTOMER SERVICE/SUPPORT MANAGEMENT FINANCIAL
Develops and administers credit and collection programs
Runs and reconciles applicable reports
Manages a credit and collection staff
Relies on experience and judgment to plan and accomplish goals
Update customer and inventory records
Responsible for minimal portfolio loss and improved cash flow
Provides excellent customer service to internal and external customers
Encourages and builds positive relationships and communicates effectively with all co-workers and out- side vendors
Routinely demonstrates and creates helpful and positive work culture
Compliance checks paperwork submitted by Sales
Obtains credit approval to determine customer rating
Reviews negative results and obtains clarification, follows up with sales representative
Inputs leasing information into leasing program and ensures output meets company standards
Stages order in order entry process and tracks process
Update customer and inventory records
Runs and reconciles applicable order reports and missing contract reports on daily basis
Compiled statistical data into spreadsheet reports, order supplies, equipment and software
Prepared business memorandums, lists, charts, graphs and general information
Supervised and trained employees, delegated responsibilities of front end operations
Handled account reconciliation, daily business operations
Developed and implemented department policies and procedures
Set specific goals for department and measure performance against goals
Tracked and recorded payroll for direct reports
Monitored and documented monthly activity and performance of the department
Verified, researched, and balanced Major Corporation accounts
Created and entered data spreadsheet billing
Posted checks and processed credit card payments to customer accounts
Assisted customers over the phone and in person throughout the United States
PROFESSIONAL EXPERIENCE
2009 - 2012 Epicor Inc. aka Activant Inc. Austin, Texas
2006 - 2009 Documation of San Antonio, Inc. San Antonio, TX
1992 - 2006 IKON Office Solutions, Inc Austin, Texas
1987 - 1992 Image Ideas, Inc. San Antonio, TX
References Upon Request
Contact this candidate