Manager Customer Service
Resume:
Marva Dirks
Email: abqj82@r.postjobfree.com
Address: ***** **** **** *******
City: Shawnee
State: KS
Zip: 66216
Country: USA
Phone: 913-***-****
Skill Level: Management
Salary Range: $45,000
Primary Skills/Experience:
See Resume
Educational Background:
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Job History / Details:
Marva Lee (Marvie) Dirks
13004 West 66th Terrace
Shawnee, Kansas 66216-2453
abqj82@r.postjobfree.com
Accomplished, respected, effective business leader interested in applying over 20 years' diversified experience in human resources, training, operations and sales management to meet new and expanding challenges.
Qualifications include comprehensive experience in team building and leadership, staffing, training, personnel evaluation and the analysis and resolution of administrative and organizational problems. Works well with others from diverse backgrounds and with varying levels of experience and ability. Visualizes the scope and impact of a program in terms of immediate organizational needs as well as in the overall business context and carrying through implementation.
An advance planner who manages complex activities to meet organizational objectives and deadlines. Adaptive personality allows flexibility to deal with inevitable priority changes. Believes integrity, reliability and consistent interaction with all levels help make a strong and effective leader. Even in support roles, takes seriously and impacts company goals. Powerful communicator with the ability to recognize different perspectives. A competent and convincing trainer who knows how to hold an audience and how to teach and coach in informal settings.
Open to new challenges and increasing responsibilities.
CONFIDENTIAL SYNOPSIS
THE HOME DEPOT, Kansas City Metro Area: Human Resource Manager; Assistant Store Manager - Operations (1/03 to 2/13)
As a district HRM, successfully developed a workforce to achieve excellence in sales and other business results, customer service and company values. Directed recruiting, hiring, training and staff development to build a strong-performing, team-oriented, diverse employee group. Planned and partnered with store and district leadership to develop and retain top talent, coach under-achieving associates, provide appropriate staffing, and support sales events and associate recognition. Promoted a positive associate relations environment by conducting -town hall- meetings, HR Days and other store events. Identified, investigated and resolved breaches of culture, values or conduct that impacted work environments. As Store Human Resources Manager, improved store morale: Employer of Choice Survey results went from 44% to 66% satisfaction, and Awareness Line activity levels declined. As a strong store leader, took on responsibilities to encourage the team to exceed profit sharing and customer service targets repeatedly. Took initiative in communication, for instance by developing a biweekly newsletter. As Assistant Store Manager - Operations managed sales processing and follow-up, credit, bookkeeping, logistics, budgets, stocking and inventory management. Store was the only store in district to meet inventory shrink goals for the last 3 years and was recognized for best operational metrics for half of 2012.
JACOBSON'S, INC., Leawood, KS: Assistant Store Manager (4/00 to 10/02)
Succeeded as senior assistant store manager through positive involvement in all store functions and direct management of budgets, accounting, credit, merchandise processing and inventory, loss prevention and building maintenance. Given additional responsibilities including human resources functions on 9/01. Exceeded budget objectives and was store's top management recruiter.
DILLARD'S, INC., and forerunner, R.H. MACY & CO., INC., Kansas City Metro: Operations Manager, District Basics Buyer, Personnel Manager and Sales Manager (11/81 to 4/00)
As Operations Manager, directed all store activities as needed, with specific responsibility for human resources, training, management development, merchandise processing and inventory, increases over 20% by managing all aspects of department and motivating 35 associates and department managers.
SOUTHWESTERN BELL, Kansas City, MO: Account Executive (11/77 to 9/81)
Managed sales and service and personally sold telecommunications products and services in two states. Promoted from Communications Consultant.
UNIFIED SCHOOL DISTRICT #345, Topeka, KS: Teacher (9/73 to 5/77)
Instructed high school students in American History, Psychology and Career Education classes.
EDUCATION: Master of Science in Counselor Education and Bachelor of Science in Education, with Honors, Emporia State University, Emporia, KS
building maintenance, loss prevention, budgets, accounting and credit. Consistently given increased authority or moved to larger stores ranging up to 500 employees. As District Basics Buyer for a nine-store area, analyzed merchandise, interfaced with vendors and trained managers on information systems to achieve inventory, assortment and profitability objectives. As Personnel Manager, managed all human resource functions. As Sales Manager, achieved
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