Customer Service Supervisor
Resume:
George Schulcz
Email: **********@********.***
Address: **** ********** *****
City: Lansdale
State: PA
Zip: 19446
Country: USA
Phone: 610-***-****
Skill Level: Experienced
Salary Range: $55,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Summary:
* Support Consultant with in-depth knowledge of MRP Software functionality.
* Manufacturing Production Management with extensive warehousing and production experience in the pharmaceutical industry. Specific experience and skills relating to:
o Scheduling of personnel, materials and equipment
o Receiving, storage and issue of materials
o Compounding and compression of ingredients
o All general aspects of packaging process
o GMP's
Experience:
QAD, INC., MOUNT LAUREL, NJ (9/1997 - 05/2012)
Support Consultant (9/1997 - 05/2012)
* Receives incoming software issues from customers and partners to provide top-notch customer service utilizing toolsets. Analyzes, tests, and demonstrates superior problem solving, communication skills (both verbal and written), and decision making, advising customers of potential solutions and how to implement them as well as escalating issues appropriately. Documents, in detail, all analysis and correspondences throughout the issue resolution process, providing pro-active status updates to customers throughout.
* Assists team members (locally, globally and across teams) and may facilitate the learning of other analysts through mentoring or coaching.
* Formulates reusable solutions to new, unique issues, or enhances existing solutions following solution-centered support methodologies, which are posted to the website.
* Accesses customer systems to directly analyze and resolve complex issues as required.
* May be required to be -on call- for emergency issues or special circumstances.
* Applications Track: Actively pursuing Knowledge Specialization certificate in area of expertise
* Exercises continual initiative for learning, both through formal and informal training, or independent study on new technology & products in order to take on more complex issues.
WYETH/AYERST LABS, INC., Malvern, PA (1986-1997)
Production Supervisor (1995-1997)
* Primary responsibility was scheduling and managing compression group.
* Assisted in other production areas as needed.
* Analyzed problems and determined causes and resolutions.
* Interacted with other manufacturing supervision as well as other plant departmental personnel.
* Wrote and revised GMP procedures.
* Trained personnel in procedures.
* Brown Paper Project (Batch Paperwork Reduction) Document and analyze entire manufacturing process for one product, concentrating on all paperwork used. Project resulted in almost 49% forms reduction/revision.
* Filled in for Unit Supervisor in his absence for three months in late 1995. Managed supervision and work. Scheduled personnel.
Manufacturing Service Supervisor (1990-1995)
* Promoted within nine months and charged with responsibility to supervise and manage activities of four group supervisors.
* Coordinated work flow and equipment usage in unit.
* Filled-in for Unit Supervisor in his absence.
* Monitored equipment maintenance.
* Insured all manufacturing operations complied with good manufacturing practices.
* Reviewed good manufacturing procedures.
* Reviewed and approved 90-95% of all manufacturing discrepancy and investigation reports.
* Assisted in re-manufacturing of selected products.
* Resolved personnel problems.
Granulation, Compounding, Suppository Group Supervisor (1990)
* Assisted Service Supervisor in scheduling of all activities in unit.
* Scheduled personnel within the group to maintain efficient operation and meet production schedules.
* Monitored all operations of the group, including weight checks, quality checks and any deviations from normal operating procedures.
* Coordinate group activities with those of tablet compression and coating group, inspection and printing group and the production equipment service group.
Process Control Service Supervisor - Packaging Department (1987-1989)
* Scheduled Liquid packaging to meet requirements.
* Coordinated with solids packaging to optimize personnel.
* Investigated deviations from normal operating procedures.
* Coordinated activities of the Line Control Group.
* Checked and verified all components and bulk used in packaging area.
* Assisted Quality Control when necessary.
Packaging Scheduling Unit Supervisor (1986-1987)
* Scheduled all packaging production to effectively meet production schedules.
* Coordinated with the Packaging Unit to schedule personnel to meet production schedules.
* Coordinated with the Manufacturing Scheduling Unit to assure timely delivery of bulk medicine.
* Coordinated with Production Control to assure availability of Packaging Tickets and the components necessary to complete them.
Positions Held at Wyeth Prior to 1986:
Component Control Unit Supervisor
Packaging Unit Supervisor of Second Shift
MILITARY: PA Army National Guard - E6
Army Reserve - E8
Contact this candidate