Customer Service Insurance
Resume:
Patrick Donnelly
Email: **********@********.***
Address: **** ******* **** *****
City: Columbus
State: NE
Zip: 68601
Country: USA
Phone: 402-***-****
Skill Level: Management
Salary Range: $90,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
PATRICK S. DONNELLY
6763 COUNTRY CLUB DR.
COLUMBUS, NE 68601
**********@********.***
SENIOR RISK MANAGEMENT PROFESSIONAL
PROFILE
Motivated and top-performing professional with a solid track record of successfully developing corporate safety and loss prevention programs, eliminating duplication in insurance coverage to improve revenue, and negotiating settlements. Offering over 20 years of progressive experience and measurable accomplishments with demonstrated success in leading cross-functional teams, improving processes and training, overseeing operations, and ensuring customer satisfaction while exceeding company expectations.
Risk and Safety: Consistently recognized as a valuable contributor focused on regulatory compliance, customer satisfaction, risk mitigation, and employee and customer safety.
Leadership: Driven to succeed with a strong work ethic and confident leadership, with expertise in producing immediate and sustained results.
Training and Development: Managed all logistics and training needs while creating safety programs and policies company-wide.
Achievements: 2010 - 2013
Overall Company Growth: 36% Increase
OSHA Recordables: 35% Decrease
General Liability Claims: 69% Decrease
Fleet Growth: 25% Increase
CORE COMPETENCIES
* Risk Management
* Safety Policies
* Customer Service
* Insurance
* Loss Prevention
* Compliance
* Company Liaison
* Property & Casualty
* Fiduciary Bond Program
* DOT Regulation
* Best Practices
* Workman's Compensation
* Contract Review
* OSHA-DOT-FMCSA
* Training
* Budgets & Purchasing
PROFESSIONAL EXPERIENCE
RISK AND INSURANCE MANAGER GRAND ISLAND, NE 2010 - 2013
Bosselman Holdings, Inc. / Bosselman, Inc.
Oversee risk management, safety, and insurance requirements, including identifying, assessing and minimizing corporate exposure involving current operations and new ventures. Develop budgets and responsible for purchasing for the insurance department. Maintained the OSHA 300 log and filed all required documents with the Department of Labor. Manage the fiduciary bond program in addition to evaluating and providing senior management guidance on acceptable levels of risk for new contracts. Analyze potential safety hazards, develop policies within State and Federal regulation, and investigate all accidents while functioning as key liaison between employees, insurance claims adjusters, and retail customers. Developed and implemented the DOT compliance program and trained employees on its use. Developed the vehicle safety policy and ensured its compliance through annual MVR audits. Developed an on-line claims reporting process that saved the company labor hours and supplies. Participated in disciplinary action committee following a work related injury or safety violation.
* Managed over $2 million in insurance premiums while saving over 8% annually in costs by developing employee awareness programs and holding premiums at a flat rate since 2010.
* Reduced work related injuries 35% by collaborating with up to 15 divisions to identify potential hazards, develop effective policies, and implement prevention programs.
* Consistently received zero fines by complying with all U.S. Department of Transportation regulations and filing OSHA 300 logs for over 100 gas station convenience stores, truck repair facilities, hotels, motels, and restaurants.
* Saved over $75,000 per year in insurance costs by conducting cost benefit analysis, eliminating redundant coverage, and reducing the number of carriers by 66%.
* Developed an on-line claim reporting system that saved labor costs and resources
CLAIMS ADJUSTER NE / MN 1993 - 2010
Select Companies: Zurich / Werner Enterprises / ConAgra Foods / Berkshire Hathaway Homestate
Investigated, evaluated, and settled commercial insurance property and casualty claims. Interviewed claimants and witnesses, inspected damaged property, researched insurance policy provisions, determined level of insurance company liability, and negotiated settlements. Participated in trials and mediations, guided counsel, and provided expert testimony. Additionally, developed workman's compensation and basic claims seminars while managing all related facility logistics.
* Participated in up to 18 mediations per year while managing lawyers and representing both company and client interests in trials awarding $1 million in damages.
* Directly negotiated and authorized settlement payments of up to $50,000 in addition to overseeing product liability issues.
* Successfully organized workman's compensation and basic claims processing seminars for 50 to 300 attendees, including safety specialists, managers, and nurses.
Prior experience and service in the United States Marine Corps and Reserves.
PROFESSIONAL DEVELOPMENT
* Safety & Health: Workplace Injuries
* J.J. Keller: OSHA, DOT, and EPA Updates
* J.J. Keller: OSHA Injury & Illness Records
* J.J. Keller: Work Place Inspections
* J.J. Keller: Job Hazard Analysis
* J.J. Keller: Accident Investigation
* J.J. Keller: The HazCom Standard
* J.J. Keller: Forklift Safety
CERTIFICATIONS AND COMMUNITY LEADERSHIP
* Associate in Risk Management (ARM)
* Columbus Safety & Health Council Member
* Senior Claim Law Associate (SCLA)
* OSHA General Industry
* S.T.O.P. Class Instructor Traffic Safety Plus
EDUCATION
BACHELOR OF ARTS, BUSINESS ADMINISTRATION University of Nebraska Omaha, NE 1992
TECHNICAL EXPERTISE
* Microsoft Word
* Microsoft Excel,
* Microsoft PowerPoint
* J.J. Keller Online Portal
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