Customer Service Representative

Karen Zielesch

Email: abqj62@r.postjobfree.com

Address: **** *****

City: Livonia

State: MI

Zip: 48153

Country: USA

Phone: 313-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Karen Zielesch

9248 Texas Livonia, MI. 48150 313-***-****

abqj62@r.postjobfree.com

Excellent Customer Service Skills, with broad understanding of Commercial/Personal Insurance. Knowledge of AMS Software. Mi Property & Casualty Licensed, Team player, needs minimal supervision, 20+ years experience in the insurance industry

Experience

* Professionally greeted and assisted clients

* Quoting and application preparation

* Marketing/Sales/Account payables

* Claims Processing

* Commercial/Personal Collections

* Renewal Processing

* Bond Issuance

* Upheld privacy and confidentiality of sensitive material

* Participated in special projects

* Researched and resolved bill discrepancies

* Scanned or filed documentation

* Dependable and punctual employee

* Cheerful, optimistic team player who appreciate and promotes working

in a high morale environment

Employment

Personal/Commercial Lines - CSR, Marketing Representative

2-10-10 to 1-1-13 -Farmers Insurance (H.R. Gramann Agency & Jeff Ashton Agency)

Personal Lines Marketing Representative (part-time) Laid Off

1-7-09 to 6-1-09 State Farm Insurance- Farmington Hills, Mi.

Commercial Lines Customer Service Representative (Laid Off)

3-10-08 to 6-15-08 Michigan Community Insurance-Northville, Mi.

Commercial Lines Sales Representative, CSR

10-1-06 to 2-16-08 Nationwide Insurance-Plymouth, Mi.

Commercial Lines Customer Service Representative

9-5-04 to 9-15-06 General Underwriters, Inc.-Troy, Michigan

*Commercial Lines CSR

12 Yrs. Underwriter`s Agency-Farmington Hills, MI

*Office Sales Assistant /CSR 10 Yrs. State Farm - Carl Ratkus/Ralph Macks

Education

Henry Ford Community College

Retail Certificate Course

University of Detroit

Insurance Practices

Michigan State

Insurance Licensing Program

* Licensed Property & Casualty Agent

Interests

Big Brothers/Big Sisters 25 years

Dr. Paws Pet Therapy Program

Volunteer @ St. Mary`s Hospital-Livonia, Mi.

Certified Therapy Dog program (TDI)

Contact this candidate