Customer Service Project Manager

Paul Cody

Email: **********@********.***

Address: ***** ********** **

City: Keller

State: TX

Zip: 76248

Country: USA

Phone: 773-***-****

Skill Level: Management

Salary Range: $110,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Paul Cody

8747 West Bryn Mawr i Chicago, Illinois 60631

H 773-***-**** i C 773-***-****

**********@********.***

SUMMARY

An adaptable, creative, and hardworking aviation manager with extensive experience at OaHare International Airport in all aspects of safety/security, project management, budgeting, facility maintenance, customer service, marketing, and training/development. A results-oriented thinker who implements creative plans to accomplish business objectives, promoting lasting prosperity and making substantial contributions to the continuous achievement of an organization.

EXPERIENCE

AMERICAN AIRLINES, Chicago, Illinois

Managing Director, Customer Service, 2009-2012

Led the customer service organization, with participation in a budget of over $200,000,000 annually and with 500 employees. Responsibilities included:

a Meeting budgetary/financial goals and audits as well as various performance metrics both operationally and administratively.

a Managed budget and performance of third party outsource organizations.

a Served as Principle liaison between TSA and other U.S./City of Chicago governmental agencies, as well as Airline Partners Japan, Iberia, and West Jet Airlines.

a Managed facility design, aesthetics, and functionality for safety, quality, and adherence to facility infrastructure and compliance with City of Chicago regulations.

Managing Director, Support Operations, 1999-2009

Led the support operations organization with responsibility for over 500 union and non-union personnel in pursuit of dependability, customer service, and baggage-handling performance goals. Responsibilities included:

a Oversight and management of annual budget of over $250,000,000.

a Managed facility and ground equipment requirements, ensuring cleanliness of facility and aircraft.

a Coordinated and oversaw financial, safety, and OSHA audit requirements.

ADDITIONAL EXPERIENCE

Manager Tower Operations, 1998-1999. Oversaw aircraft scheduling, marketing development, aircraft movement, and security. Principal liaison between FAA and other governmental agencies and City of Chicago Aviation Department. Manager Services, Boston, Massachusetts, 1991-1998. Directed staff and aircraft scheduling, dependability, cleanliness, and customer service. Manager Passenger Services, 1987-1991. Led customer service. Supervisor, New York, New York, 1978-1987. Coordinated facilities maintenance, automotive, ramp service, passenger service, and administration. Building Cleaner, 1974-1978. Cleaned facility.

EDUCATION/SKILLS

St Johnas University, 1984: Studied Business Administration

MS Excel, PowerPoint, Word

AWARDS/CAREER ACCOMPLISHMENTS

Named aSupervisor of the Yeara

One of five selected to newly created American Airlines Candidacy Pool for Management

Statue of Liberty Restoration Award for highest individual fund-raiser

Coordinator for Civil Relief Air Force efforts Desert Storm

Coordinator for Pope John Paul mission to Cuba

Negotiator for the 2003 American Airlines/Transport Workers Union Contract to avert bankruptcy

Project Manager for Creating the first One World Transfer Center

Project Manager for the relocation and consolidation of Japan Airlines, Iberia Airlines, and West Jet Airlines within American Airlines leased facilities

Founding Member and Board Member, Global Smile Foundation, www.gsmile.org

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