Customer Service Management

William Easley

Email: abqj24@r.postjobfree.com

Address: *** ***** ***

City: Auburndale

State: FL

Zip: 33823

Country: USA

Phone: 863-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

William Easley

WILLIAM EASLEY

211 Dixie Highway, Auburndale, Florida 33823

Cell: 863-***-****

Leadership Administrator Project Management

Highly diligent and dynamic Professional, with 18+ years of work experience seeking a growth oriented position, where I can utilize my energy, enthusiasm, and exceptional management and leadership skills

Summary

Dynamic and result-oriented Service Professional with proven ability to manage staff, develop and oversee operating budgets and communicate with other departments, clients and management to ensure project/business goals are met.

Recognized for superior work ethic, productivity, and leading-by-example management style. Foster a sense of mutual respect among all department members. Exceptional verbal and written communication skills facilitate conveying objectives and delegating tasks.

Prioritize and manage heavy workflow, seeing project through to completion. Take pride in producing precise, accurate work, following established procedures to reach goal. Excellent trouble-shooter.

Works effectively and makes sound decisions under pressure in fast paced and unpredictable environments. Accepts role as assigned and strives for excellent results. Strong problem solver, and have capabilities in organizing, prioritizing and managing multiple projects with competing deadlines. Ability to contribute as a team player and easily communicates with professionals on all levels.

CORE COMPETENCIES

Team Leadership & Supervision Project Coordination Customer Service

Management Skills Client Relations Organizational Skills

Verbal/Written Communications Quality Control Reporting and Documentation

Account Management Administration Business Management

Troubleshooting Maintenance/Modification Technical Expertise

PROFESSIONAL EXPERIENCE

Lead technician May 2009 - Present

Automated Building Control Systems Inc

Responsible for several accounts and assisted in layout and design and installation of HV/AC controls, card key access, security and fire alarm systems.

Performed basic programming to make controls systems operate until client takes control of systems.

Achieved Honeywell and Firelight training.

Certified Technical Training System Galaxy access control

Certified Technical Training DSX access control

Fire and Burglar Alarm System Agent

Superintendent October 2004 - September 2008

B.L. Smith General Contractors, Inc

Responsible for custom builds, remodeling and storm renovations.

Worked extensively with the clients to assess, bid, schedule and complete any of the tasks assigned to me and oversaw each task from conception to final walk through, ensuring clients complete satisfaction.

Job Foreman May 2002- October 2004

Bernards Landscaping

Responsible for meeting with the perspective clients, working up job proposals and landscape design/layouts, pricing out the job and implementing said plan once clients approval is obtained.

Responsible for each job assigned to me from its beginning to the completion.

Managing and organized crew of 4-10 men.

Finish manager December 1999 May 2002

D.R. Horton

In charge of all aspects of high-end production building from dry in to finish and closing.

Responsible for five to ten houses ranging from $300,000.00 to $400,000.00 at any given time in the assigned subdivision and/or twelve to twenty-four units per month.

Maintained relations and dealt extensively with home owners and the builders ensuring their complete satisfaction with attention to detail, deadlines and proven hands-on skills.

Built several $200,000 + homes from frame-up to completion

Building Superintendent September 1998 - December 1999 Eastland Homes

Responsible for all sub-contract labor and supervised jobs assigned to my subdivision were on schedule and completed correctly from the beginning to completion.

Assisted in giving estimates, ordering the required material, organizing the various crews and checking the draws of the sub-contractors.

Dealt extensively with property management throughout the entire process.

HV/AC Mechanic November 1992 August 1998 Neese Jones Heating & Air

Responsible for the installation of gas and electric furnaces in custom and spec homes.

Worked as a mechanic in the field helping install, repair and troubleshoot heating and air conditioning units, managing a crew of 3-5 men. Gained and have extensive knowledge of plumbing and electrical systems.

EDUCATION

Bachelors Degree in Project Management, ITT Tech Present

Associates Degree in Computer and Electronics Engineering Technology, ITT Tech

Associates Degree in Science of Applied Technology, Southern Tech

REFERENCES

Sam Folster, Quality Counts Woodworking, Owner: 770-***-****

John McNeil, Peachtree Residential, Area Manager: 770-***-****

Troy Bailey, BL Smith General Contractors 863-***-****

John Coffee, Utilities Inc. of Florida 407-***-****

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