Sales Human Resources
Resume:
DOUGLAS
Suite ***
VANDERBILT
Atlanta, GA 30328
Technology Trainer
abqj0p@r.postjobfree.com
Objective To secure a position either full time or contract with a fast paced corporation where I will utilize
my experience in the Adult Education and Customer Support fields to add value to the
Corporations operational bottom line and increase productivity using proven leadership and
classroom facilitation skills and adult learning methodologies.
Microsoft Certified Professional (MPC) - 2001 Windows NT Workstation
Formal
Education
Network+ Technician Certification - 2000
A+ Technician Certification - 1997
EE DeVry Institute of Technology - 1991-1996
Designed and Instructed 185 class hour long A+ and Network+ Certification course, graduating over 450
Career o
Highlights students through classes at Southern Polytechnic and Kennesaw Continuing Education Departments
and Self-employed Computer Consultant and Technical Trainer for since 1996
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technical Quickly learns new products and, with authority, instructs comprehensive classes on the subject
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Abilities Engineering level knowledge of HP and Philips Medical Patient Monitoring equipment
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Works well under pressure and quickly thinks through problems in a logical and productive manner
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Exceptional troubleshooting techniques and the ability to fabricate viable solutions quickly
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Leads fellow employees and students by example promoting positive work and classroom environments
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Trains beginner, advanced and expert level classes of Microsoft Office to continuing education students
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Understands discrete circuit level technologies and can troubleshoot boards on a component level
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Strong research abilities using creative internet discovery methods and through internal documentation
o
Professional Knowledge Tree Consulting --- 6025 Sandy Springs Circle, Atlanta, GA 30066 404-***-****
Experience (1999 - Present) Consultant/Senior Trainer train and consult on cutting edge computer industry products
and services, develop course curriculum and lecture materials for instructor led courses, perform classroom
led instruction, install and support secure networking infrastructure for small business environments, maintain
accounts and ledgers for the company using QuickBooks, process payroll for sub-contractors
Philips Medical Systems --- 64 Perimeter Center, Atlanta, GA 30346 770-***-****
(2003 - 2004) Second Level Response Engineer telephone and site level technical support of field service
and hospital biomedical engineers who maintain patient monitoring and diagnostic equipment, log and resolve
calls with Clarify call tracking system, maintain self-evaluation and track of work flow matrices, design and
maintain team knowledge database for product documentation and research tools using both Clarify and
HTML Intranet web pages, repair and maintain Support desk internal equipment.
The Hallmark Group, LTD --- 12195 Hwy 92 STE 114 120, Woodstock, GA 30188 770-***-****
(1996 - 1999) Consultant/Trainer -- Maintain Corporate Internet Web presence, design and maintain internal
product support database using Access, train 500 Blue Circle s employees on Windows 95 and Office 95,
conduct open enrollment Microsoft Office classes for Southern Polytechnic and Kennesaw State Universities
ADP Softpay Services --- 1505 Pavilion Place, Norcross, GA 30093 770-***-****
(1996 - 1997) Account Executive/Implementation train new users in the proper use of payroll software,
strong knowledge of federal, state and local tax laws, personalize software functionality for the clients specific
needs, configuration of Automated Clearing House and Direct Deposit accounts through ADP s internal
payroll processing system
Sales Technologies --- 3399 Peachtree Road, The Lenox Building, Suite 700 Atlanta, GA 30326 - 404-***-****
(1995 - 1996) Help Desk Associate -- telephone based support for pharmaceutical sales representatives using
Dunn and Bradstreet s proprietary DEA and FDA sample tracking software, problem solve laptop hardware,
operating system, and sales software failures, create a large knowledge base of third party and proprietary
software products using ROBOHelp
United Parcel Service --- 3930 Pleasantdale Road, Doraville, Georgia 30340 770-***-****
(1991 - 1995) Human Resources/Supervisor conduct new hire orientation and train employees, supervise ten
or more employees in the outbound package production operation, complete documentation and maintain
accountability for production numbers and service reports
Contact this candidate