Human Resources Customer Service
Resume:
Elizabeth Butts
Email: *********@********.***
Address: *** ******** *****
City: Wareham
State: MA
Zip: 02571
Country: USA
Phone: 302-***-****
Skill Level: Management
Salary Range: $70,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Human Resources Manager
Benefits Administration / Conflict Management / Administrative Expertise
Summary: Results-driven Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key employee performance objectives. Particularly astute at proactively identifying potential employee challenges and providing creative solutions that dramatically improves the overall organization`s human capital development.
KEY TRANSFERABLE SKILL SETS
Attention to Detail * Conflict Resolution * Customer Service Focused
Corporate Compliance * Technology Savvy
Risk Mitigation * SHRM Member (National and North Eastern HR Association Chapter)
PROFILE
* Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
* Possess strong organizational and analytical skills and highly adaptable in quickly changing technical environments.
* Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.
* Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.
* Advocate by understanding the value of diversity, proactively resolving conflict with high satisfaction, and improving employee satisfaction, morale and retention.
* Act as champion for comprehensive employee benefits as well as serve as consultant for employee related concerns and questions.
* Effectively supports the overall business objectives by being a strategic planner, a systems innovator, understanding team behavior, development of performance management objectives, and linking the internal organization to external customer expectations.
* Develop disciplines such as strategies, projects, and initiatives that make changes happen throughout the organization.
* Technology savvy and proficient in numerous platforms and applications: MS Office Suite, QuickBooks, Social Media Platforms.
* Bilingual in English and Danish.
SELECT PROFESSIONAL ACCOMPLISHMENTS
* Created a fully functioning Human Resources department from the ground up in a non-profit organization of 90 employees.
* Re-wrote existing policies as well as developed and recommended new policies to the Board of Directors as well as Executive Director based on changes in Labor Law.
* Re-wrote existing and antiquated employee handbook with new policies in a compliant manner. Created in an interactive PDF format for ease of use.
* Reduced payroll costs by over 41% by independently interviewing and researching payroll firms and recommending the change to current vendor. Also vastly increased payroll efficiencies by reducing processing time from 2 hours to 30 minutes.
* Reduced workers compensation costs by over 42% by auditing payroll files with insurance company to find areas of savings by appropriately categorizing employee groups based on risk level.
* Developed and instituted a means of providing regular communication with employees through a regular newsletter in response to employee complaints of lack of top-down communication of policies, changes, and events.
* Trained supervisors on HIPAA, ADA (ADAAA), FLSA and proper employee documentation to ensure consistent, appropriate and compliant treatment of employees.
* After extensive lay-offs, contacted and worked with the Delaware Department of Labor to ensure that displaced workers had all necessary resources to file for unemployment as well as to secure new employment. Further, acted in lead capacity related to meeting with displaced workers and appropriately and sensitively communicated the change to remaining employees so that the organization as a whole could move forward.
* Completely re-wrote the organizational chart, creating a chain of command which was lacking before, which has reduced the bottleneck in handling employee issues by allowing them to be handled at a lower supervisory level before being escalated.
PROFESSIONAL SYNOPSIS
Human Resources Manager Public Relations Coordinator Accounting Coordinator
KENT COUNTY SPCA 2008-PRESENT
Comprehensive Human Resources functions for 90 employees including:
* New hire processing/orientation, payroll and benefits administration, labor management, leave audits, workers compensation, FMLA interpretation, approval/denial, and tracking, employee termination (and interaction with supervisors in relation to), Department of Labor reports and interaction, employee recognition programs, employee retention plans, employee communication tools.
* Responsible for all bookkeeping functions.
* Responsible for all Accounts Receivables and Accounts Payables.
* Act as liaison between management and accountants for annual fiscal audit.
* In charge of all media relations for the Kent County SPCA and Delaware Animal Care and Control as well as social networking for the Kent County SPCA.
Human Resources Technician
DELAWARE DEPARTMENT OF TRANSPORTATION 2008
Responsible for numerous aspects of Human Resources including:
* FMLA processing (interpretation, approval/denial)
* New hire orientation
* New hire processing
* Benefits processing
* Open enrollment meetings with employees
* Handling immediate employee concerns
* Termination processing
* Workers Compensation tracking
* Assistant to HR Specialist
* In training for HR Certificate
Office Manager
DOHRN TRANSFER COMPANY 2006-2007
* Corporate training in software and office processes
* Delivery coordinator working with the terminal manager, city and out of town routers to ensure logical appointment times and delivery schedules
* Exceptional customer service by quickly handling customer concerns and developing strategies to remedy their issue and prevent that problem in the future
* Processing routes for all drivers
* Assistant to local sales manager
* Tracing primary accounts for accurate delivery
* Regularly scheduled travel for managers
Primary responsibilities: Human capital development and growth strategies, regulatory compliance, risk mitigation, implementation of employee retention programs, strategic negotiations, feasibility and viability planning, operational leadership, long term growth strategies, process improvement methodologies.
ACADEMIC TRAINING
* Cornell University - Advanced Strategies in HR Practices - Professional Certificate Program
* Boston University Metropolitan College - Banking and Financial Services Management Graduate Degree Program
* American Intercontinental University - Business Administration Major with emphasis on Operations Management, Graduated Summa Cum Laude with a GPA of 4.0
Contact this candidate