Manager Customer Service

Giselle Kilby

Email: *********@********.***

Address: ***** *********** ****

City: Gainesville

State: VA

Zip: 20155

Country: USA

Phone: 703-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Objective: To obtain an administrative position for client services, with the possibility of advancement opportunities.

Summary of Qualifications:

I have worked as an office professional for more than 20 years. I have strong computer skills with Microsoft Office; to include Excel spread sheets and PowerPoint presentations. Fluent in English and Spanish.

Employment:

Maintenance Coordinator. Real Property Management Pros

2011- Present. I am responsible for more than 400 residential properties (including bank-owned Fannie Mae and Freddie Mac properties). My duties include the following: Coordinating with tenants, contractors and landlords. Dispatching the correct contractors based on tenants needs.

Communicating all aspects of the repair process with the property owners. Comparative pricing and purchasing of new appliances when needed. Invoicing and assisting with accounting. In addition, I am the only contact for all Spanish speaking Tenants (including all potential new tenants).

Receptionist. VCA Healthy PAWS

2005-2011. My responsibilities included administrative duties, training and developing various office systems to improve daily operations, and to meet customers needs with the highest quality care.

Office Manager. Evolve Accounting Solutions

2006-2007. I performed general office management duties, including liaison between clients and partners of company, prepared billing statements and invoices, resolved billing disputes, and maintained office supplies. I was also responsible for petty cash disbursements, maintenance, and receptionist duties.

Assistant Manager. BodyPlex

2002-2005. I assisted in hiring, scheduling, training, and writing annual performance reviews. I was responsible for pricing and procuring pro shop inventory with different vendors, membership sales and records, commissions, reports, debt collections, customer relations, and resolving membership problems.

Internal Sales Account Manager. Maharam Textiles

1998-2001. I was responsible for order management and customer service support for all clients. The order related activities included: placing orders, tracking and scheduling deliveries, handling all claims, resolving delivery problems, inventory management, and customer interaction.

Showroom/Special Events/Office Manager. Maharam Textiles

1996-1998. My responsibilities included project procurement and reproduction, consultant for field office support, and I arranged international and domestic travel itineraries. I managed office systems and non-technical procurement, supervised temps and interns, and managed building and grounds with contractors and other vendors.

Education: Radford University, VA 1985-1987

References: Available upon request, to include recommendation letters.

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