Ashley Smith

Email: abqiw7@r.postjobfree.com

Address: ***** ******* **** *** ***

City: Cleveland

State: OH

Zip: 44102

Country: USA

Phone: 216-***-****

Skill Level: Entry

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ashley N Smith

11212 Clifton Blvd. Apt 405 Cleveland, Ohio 44102

Phone: 216-***-**** E-Mail: abqiw7@r.postjobfree.com

Objective

To obtain a marketing assistant position that enables me to make a positive contribution.

Professional Experience

Customer Service September 2012 Present

Third Federal Savings and Loans, Cleveland OH

Act as liaison between customer service and various internal departments solving customer-related issues by managing and maintaining communication and workflow in an efficient and timely manner.

Accountable for excellent feedback in regards to managing a variety of third party vendor databases, internet services, understanding and explaining financial information to ensure that all matters are attended for customer satisfaction.

Marketing - Internet Services October 2011 August 2012

Third Federal Savings and Loans (TFSL), Cleveland OH

Recommended by CFO to provide assistance to the marketing manager; responsible for attending important staff meetings to manage and update database for crisis recovery planning project.

Collaborated with over 20 department managers to gather staff and equipment recovery information to update master and individual crisis recovery plans and offsite recovery center in Copley OH to meet inspection deadline passing with satisfactory results.

Enlisted by marketing manager to coordinate internal event The City Kids Slavic Village Tour performance.

Assisted marketing supporters as they prepared and executed various events and campaigns that supported company values.

Conducted data research in Ohio and Florida markets; analyzed, updated and printed various reports for weekly executive board meeting providing insight for company business goals and strategic direction.

Assisted internal communication team by proofreading marketing materials, assembleling and distributing daily healthy living news tips and weekly TFSL recaps to System of Operations department for over 1000 staff members.

Copied and distributed various marketing materials to appropriate internal management and 48 branch locations.

Assisted public relations manager by tracking and updating content for media release portfolio.

Monitored and managed updates to reports for internal review, edit department procedures, organized storage files to create digital files and completed various department projects.

Loan Specialist II March 2009 September 2011

Third Federal Savings and Loans, Cleveland OH

Drove and won department state expansion campaign by leading 40 staff members and by including fun activities in the campaign.

Managed urgent request including insurance processing; ensured payment of third party vendor invoices; faxes and email requests, monitored reports and general ledgers; organized and storage of expense journals, correspondence, department balancing, mailings, and phone support.

Educated 50% of customer service department; created and gave insurance presentations improving computer knowledge and staff communication.

Helped build and train insurance team; was responsible for scheduling assignments for 6 staff members.

Tested database for new technology releases improving quality assurance for companywide program.

Public Relations Intern - Senior Symposium August 2008 December 2008

The ARC of Three Rivers Non Profit Organization, Charleston WV

Coordinated communication campaign for nonprofit to promote positive brand awareness for the rights of children and adults with Intellectual and Developmental Disabilities by broadcast and print.

Communicated with local business to request donations and raised money to fund for the needs of clients and inclusion in the community.

Freelance Writer January 2008 May 2008 / August 2008 - December 2008

West Virginia State University, Dunbar WV

Created articles pertaining to politics, digital culture, and community behavioral health for student audience of over 5,000.

Admissions Assistant August 2005 December 2008 (Per Semester)

West Virginia State University, Dunbar WV

Reviewed materials submitted by applicants for the purposes of making admission decisions.

Supervised work-study students, assisted with projects and developed on-site resources for new student recruitment and orientation.

Education

West Virginia State University, Bachelors of Science in Communications, December 2008

Skills

Provide demonstrated knowledge and experience including; skills in marketing, media, print, developed customer service experience, computer knowledge, team player, adaptability to change and outstanding interpersonal skills.

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