Customer Service Representative
Resume:
PAULETTE EATON
** **** **** **., ***********, Ontario M1B 2W7 abqiqq@r.postjobfree.com
OBJECTIVE: Seeking a position as a Customer Service Representative.
SUMMARY OF QUALIFICATIONS
Over 5 years experience as a Customer Service RepresentativeExcellent interpersonal skills with a customer service focus Typing speed 45 wpmHighly organized, reliable and team playerEager to learn and work well under pressureAdapt easily to new concepts and responsibilitiesComputer Skills, Microsoft Office, email and various in house databases Reliable and dependable individual with practical experience as an Early Childhood Educator and owner/manager of a licensed daycare
WORK EXPERIENCE
Administration SkillsResponded to telephone, in person or electronic enquiries or forward to appropriate personProvided general information to clients and the publicPhotocopied and collated documents for distribution, mailing and filingPerformed secretarial duties such as: client’s appointments and loan documentsCollected, sorted distributed incoming/outgoing mailsMatched and filed month-end financial statements Prepared checks and financial documents; counted and balanced cash depositedBought and sold foreign currencies, travelers checks, money orders and draftsCorrected any discrepancies in payroll, including missed information
Communication SkillsHandled busy inbound/outbound phone inquiries, set up appointmentsProvided information pertaining to programs and servicesGreeted customers and directed them to various departments
Problem Solving SkillsHandled customer’s complaints and concerns, effectively resolved their concerns Responded customers inquires in a fast-paced environmentResearched and resolved various problems involving billing and reimbursement
Business ManagementManaged the day-to-day operation of a licensed home daycare including childcare, business and management responsibilitiesSkilled in infant handling, well acquainted with various child health issues/requirementsCPR and emergency first aid and interacted positively with children and parents
PAULETTE EATON 416-***-**** Pg. 2
WORK HISTORY
Early Childhood Assistant, Jackman Community Daycare 2012 - Present
Daycare Owner, Paulette’s Private Home, Toronto, ON 2001 - 2012
Input/Output Officer/Inspector, ADP, Toronto, ON 1997 - 1999
Office Clerk (on call part/time), Kelly Services, Toronto, ON 1995 - 1999
Customer Service Representative, Royal Bank, Toronto, ON 1989 - 1997
EDUCATION AND TRAINING
YWCA – Women’s Employment Centre (WEC) 2012
Microsoft Office 2007/2010
Job search skills and computer upgrading
Computer Training Certificate 1996
Rawlinson Public School, Toronto, ON
Customer Service Representative/Teller Certificate 1989
Bathurst Heights School, Toronto, ON
Data Entry & Secretarial Certificate 1979
George Brown College, Toronto, ON
REFERENCES AVAILABLE UPON REQUEST
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