SaM Saffar

*** ****** **** **, ******* ON, L*H *S8

Phone: 416-***-****

LinkedIn: Sam Saffar

Email: abqiq5@r.postjobfree.com

SUMMARY

Seeking a challenging and rewarding position within a dynamic, progressive and flexible organization, where I can further utilize my extensive sales and client service experience.

QUALIFICATIONS

Astute learner who takes pride in doing a good job; eager to undertake new challenges.Performance-driven and resourceful with a positive attitude and strong work ethic.Ability to work well independently and in team environment.Display excellent business judgment and show initiative to take on new projects.Effectively manage clients, territories and interoffice tasks.Positive energetic attitude with long-term goals and results orientated.

EDUCATION

Computer Science Technology at Sheridan College (Sept 2000 – May 2003)

PROFESSIONAL EXPERIENCE

Sales Associate/Client Service – Bell Wireless Feb 2012 – Present

Sales Associate/Client Service – Rogers Wireless Jul 2006 – Sep 2011

Provided swift customer support and consistently exceeded established productivity objectives. Overachieved sales goals by 14% in 2011Delivered reliable service ensuring proper privacy/security procedures on all calls that involved confidential informationKnown for exemplary customer service, team player mindset and exceptional commitment to Rogers brand imageDiplomatically resolved customer concerns and issues in a consensus building manner resulting in positive customer comments consistently Record of dedication and dependability reinforced by consistent exceeds expectations acknowledgements Excellent interpersonal skills and a commitment to service that has been described as second-to-none Analyzed customer needs and offered products and services which aligned client needs with their budgetProven track record of handling high volume calls and ability to deal with irate callers Interfaced with and assisted customers, offering assistance, handling all facets of register operations and providing customers with information regarding merchandise and exceeding established customer service protocols.Increased customer satisfaction index year over year growth for fiscal 2009 and 2010 by 15%Turned customer service lapses into positive teachable moments that improved staff perception of needTrained, coached and mentored new hires ensuring highest degree of efficiency, productivity and awareness of organizational expectations

GoFund.ca (Apr 2005 – May 2006)

Automotive Financial Services Representative

Offered automotive financing solutions to used car dealerships.Provided extended warranty coverage for automotive dealers and their customers nationwide through autogard.ca.Communicated with dealership personnel on rejected conditional applications.Managed existing relationships while prospecting potential dealer clients.Defined and managed the process for receiving/collecting auto loan application information from dealer customers.Prospected, cold called and built partnerships with independent automobile dealerships.

Supercom Canada Ltd (June 2004 – Feb 2005)

Inside Sales Representative

Provided sales services to existing accounts, obtained and followed-up sales orders.Created and developed new accounts by calling on potential customers.Kept management informed by submitting sales activity and results reports, such as daily call reports, weekly and monthly work plans, and annual account analysis.Resolved customer complaints by investigating problems and developing solutions.Maintained professional and technical knowledge by attending workshops, training and reviewing product literature and training networks.Served as the customer’s key contact regarding pricing, shipping, delivery and other sales related issues.Contributed to team effort by achieving sales targets.

REFERENCES

Available upon request.

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