Tomek Wardega

Wardega Consulting Inc.

**** ******** **.

Brecksville, OH 44141

www.wardega.com

Fax: 216-***-**** Phone: 216-***-**** Email: abqipy@r.postjobfree.com

Over 5 years of experience with large full cycle Siebel Implementations. From 2002: an independent consultant focusing on Siebel Technical Consulting. Roles of a Siebel Architect and a Team Lead handling the development team to successful implementations. Strong hands on skills in Siebel Tools, eScript, Workflow, EIM, EAI, Assignment Manager, Server Administration, Siebel Enterprise Performance Tuning and customizing Siebel Modules (Call Center, CTI, Consumer Goods, eCommunications, Pharma, Sales, eCustomer). Over 15 years of experience in IT industry assuming tasks with progressing responsibility.

Overview of Expertise:

Enterprise software architecture and technical leadershipExperience with Siebel deployments in leveraged environmentsWork in large Siebel development teams (parallel development method on overlapping projects)Data mapping, legacy data conversion scripts & EIMExpertise in Siebel Tools configurationServer installation & administrationConfigurable Products design using eConfiguratorIntegration expertise using middleware (WBI, Vitria, WebMethods, MQ Series and custom solutions)Testing, troubleshooting and performance optimization.Go-live and post Go-live planning, execution and warranty support.Exposure to current Software Development Methods, Trends, Tools, Project Management Methodologies, Transition Strategies and ProcesseseBusiness/ eCommerce /Internet Technologies, Business Models, Strategies

EDUCATION

M.S. with Distinction in Software Systems Technology, University of Sheffield, United Kingdom, 1990-1991

B.S. Computer Science equivalent, Technical University of Gdansk, Poland, 1985-1990

PROFESSIONAL CERTIFICATIONS

Oracle 9i Database Administration Certified Associate

Siebel 7 Customer Certified Consultant

Sun Certified Developer for Java 2 Platform

Sun Certified Programmer for Java 2 Platform

Sun Certified Web Component Developer for Java 2 Platform

TECHNICAL SKILLS

Siebel Skills: Siebel 7.x, 2000, Siebel Tools, eScript, Workflows, Business Services, EAI, EIM, eConfigurator/ePricer, Assignment Manager, CTI

Programming Languages: Java, C++, Java Script (eScript), SQL, Perl

Operating System Platforms: Windows, UNIX

Database Platforms: Oracle, DB2, MS SQL Server, Informix

EXPERIENCE

Wardega Consulting July 2002 – PresentSiebel 7.7 Call Center, Solution Provider, R.I.T.A September 2006 – PresentPlatform: Siebel 7.7, Windows 2003 Server, MS SQL Server database, IIS Web serverResponsible for implementing Siebel Call Center for Regional Income Tax Agency (Ohio)Oversight of GUI and Background Processing developmentUtilized specialized tools for Data Migration to Siebel DBProject Management and Go Live planningSiebel 7.8 Upgrade, Technical Lead, Alltel December 2005 – September 2006Platform: Siebel 7.8, Sun Solaris and Windows 2000 (communication component), Oracle 9i database, IPlanet Web serverWorking with Siebel Expert Services and TAM on the upgrade tasksDesigned approach for applying 7.5 project retrofits over several months span of Siebel 7.8 upgradeDeveloped tools for facilitating project/workflow retrofits into 7.8 environmentDeveloped automation tools for facilitating validation of hundreds of Siebel objectsWorking with Siebel Expert Services and Alltel team on implementing Siebel 7.8 Order Management functionality (new design for Customizable Products and Order Management functionality)Prepared assembly test plans for regression testing of current (Siebel 7.5) functionalityProvided technical leadership for Siebel 7.8 migration teamSiebel 7.5 CTI, Technical Lead, Alltel March 2005 – November 2005Platform: Siebel 7.5, Sun Solaris and Windows 2000 (communications component), Oracle 9i database, IPlanet Web serverProvided technical leadership (EIM loads, configuration changes, retrofits, go-live planning, middleware change from Vitria to WBI with respect to Siebel)Designed and implemented approach for gradual loading of customer data without stopping production environments (6M accounts + related data)Designed and implemented approach for synchronization of EIM loads and EAI (to resolve issues around data duplication and data latency)Designed and implemented approach for parallel EIM processing (several EIM tasks loading data to a single base table), parallel Batch Assignment Manager processing (several Batch Assignment Manager tasks running in parallel for the same object: Contact, Account, Asset)Worked on the approach for launching external applications from Siebel GUI by Customer Service representatives, subsequently implemented and delivered to production.Provided warranty support after project deliverySiebel 7.5 eCustomer (B2C self service), Technical Lead, Alltel March 2004 – February 2005Platform: Siebel 7.5, Sun Solaris, Oracle 9i database, IPlanet Web serverProvided technical leadership (EIM, configuration changes, retrofits, go-live planning)Designed and implemented approach for secure login from Alltel.com site to Siebel eCustomerDesigned and implemented approach for conditional links on the Home page depending on customers’ account status.Provided warranty support after project deliverySiebel 7.5 Bill Payments, Alltel September 2003 – February 2004Platform: Siebel 7.5, Sun Solaris, Oracle 9i database, IPlanet Web serverProvided technical leadership for configuration changesWorked on Integration Objects and code for Bill Payment transactions (Vitria middleware)Designed Configurable Products using eConfigurator and ePricer moduleProvided warranty support after project deliverySiebel 7.5 eCustomer (Boomerang), Alltel December 2002 – September 2003Platform: Siebel 7.5, Sun Solaris, Oracle 9i database, IPlanet Web serverProvided technical leadership for configuration changesLead the team through moving to LDAP authentication and self-registration for Web customers (first Siebel project at Alltel to use LDAP authentication, subsequently LDAP was adopted as standard authentication method for all Siebel applications used at Alltel)Suggested approach for look-and-feel changes based on CSS style-sheet changesDeveloped eScript for complex pricing proceduresProvided warranty support after project deliverySiebel 2000 EAI, Johnson and Johnson September 2002 – October 2002Platform: Siebel 2000, Windows 2000, Siebel Thick Client, WebMethodsData mapping between Siebel and JD Edwards’s applicationsDeveloped integration solutions using the EAI webMethods Transport service and eScriptConfigured Siebel 2000 Life Sciences (ePharma) applicationSiebel 7 Architect, Sara Lee Foods July 2002 – September 2002Platform: Siebel 7.3, Windows 2000, IBM DB2, IBM MQ SeriesWorked with Siebel Expert Services on tuning Siebel performance on the application and database levelCollected network traffic data using a network monitor program in order to capture application issues reported by dial-up usersDesigned and implemented a query monitor to identify long lasting Siebel queriesExecuted benchmarks to measure performance improvementMonitored the Siebel system during end-of-quarter activity and reconciled financial resultsDeveloped a Web based tool for monitoring recurring component requests

Andersen Business Consulting, Systems Architect September 2000 – June 2002Siebel 7 Technical Lead, Sara Lee Foods January 2002 – June 2002Gathered functional and technical requirements to integrate Siebel 7 eConsumer Sector package with JD Edwards, Lawson, Gelco, Data Warehouse and Forecasting ApplicationsProvided technical leadership for the integration teamPerformed code reviews, tracked testing progress for unit, integration and system testsCreated and maintained coding best practices documentationDeveloped Siebel business services and workflows for processing data from JD Edwards, Lawson and Gelco using MQ Series, eScript, DB2 stored procedures and custom programmingConfigured Siebel to meet client’s business needsData Warehouse Technical Lead, Andersen September 2001 – December 2001Gathered functional and technical requirements to create a data warehouse for tracking financial information about client engagements.Lead a team developing OLAP database (MS Analysis Services)Designed and created a Web based user interface with pivot-tables and dynamic graphing functions for the OLAP database using MS Office Web Components and eScript.Coordinated migration of the data warehouse to production environment.Systems Architect/Software Package Evaluation May 2001 – August 2001Prepared a demonstration of BEA Cajun Web-Services package for Java-One conferencePrepared technical evaluations of Versata and Web Sphere 4.0 packages for Ford Motor CompanyPerformed a technical evaluation of Oracle 11i Balanced Scorecard package for MarconiProposed a secure file transfer solution between HR department using SAP and external service providers for WestinghouseOracle/Siebel 2000 Technical Lead, Marconi September 2000 – May 2001Gathered functional and technical requirements to create a billing system for a telecommunications client.Provided technical leadership for integration of Siebel 2000 with the billing system (Oracle).Developed custom code to acquire billing and forecasting data from telecommunications equipment.

IT Contractor January 1996 – August 2000Custom Software Development August 1997 – September 2000Designed and created software for dynamic selection of wireless service providers for a client providing wireless Internet service for a flat fee (WISP, Cleveland, Ohio).Constructed custom telecommunications systems (client MCI, Colorado Springs, Colorado)Integrated inventory and asset tracking system and legacy financial systems (client MCI, Colorado Springs, Colorado)Technical Lead January 1996 – August 1997Lead a team developing inventory and asset tracking system for MCI (client MCI, Colorado Springs, CO)Collected system requirements to create inventory and asset tracking system and to integrate the system with a data warehousePerformed code reviews and monitored testing progress

CSC Intelicom, Lead Technical Consultant October 1992 – December 1996Telecommunications Industry/Lead Technical ConsultantDesigned and implemented interfaces between core software systems developed by CSC Intelicom (Work-force Dispatch System and Telephone Switch Provisioning System) and other computer systems used by the clients of CSC Intelicom - large telephone companies in USA and Europe

CSC Europe - Poland, Programmer December 1991 – October 1992Worked on the implementation of a telephone service provisioning system for a client in Holland and on a material tracking system for a large textile company in Poland.

Prior to 1991:Worked as a programmer in Recife, Brazil (10/88 - 9/89) – implemented a software package for off-line processing of telephone traffic dataImplemented controlling software for Inmarsat System C satellite communications system (assembler language) for the Industrial Institute of Telecommunication in Gdansk, Poland (1/88 - 8/88)

MISCELLANEOUS

I was born in Poland. I am married - my wife, Kate, is a physician. We are US citizens. We have two sons: Kacper and Bartosz. I have been practicing Aikido since 1996. Other interests: languages, zen.

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