Manager Project

Robert L. Harris, MBA

Westminster 720-***-****

CO, 80234 abqioi@r.postjobfree.com

SUMMARY:

Senior Professional with 18 years in Information Technology, Security and Operations roles. Currently engaged with Webroot Inc as Senior Manager of Infrastructure Engineering, accountable for end-to-end service management which includes release capacity planning, problem resolution, customer relations and root cause analysis. In addition we are responsible for internal IT infrastructure and Information Security from the ground up.

EXPERIENCE:

Webroot – Senior Manager, Infrastructure Engineering July 2012 – Current

Computer and Network Security.

Responsible for overall management of Webroot's global network, datacenters and Amazon Cloud precense across the US, Europe and Asia.Responsible for secure and highly available infrastructure supporting all internal and external customers and applications.Responsible for: Defining department objectives in alignment with company strategy. Assessing technology needs and providing solutions. Measuring success of projects and initiatives. Clearly defining and communicating expectations.Building a talented and flexible team. Actively managing staff performance. Establishing a strong sense of integrity, ethics and values by example. Exercising decision making and actions with authority and diplomacy. Expert knowledge of enterprise networking, systems, storage and disaster recovery infrastructure and technologiesVirtualized 100% of servers on VMware EMC VMX storage providing numerous benefits including reduced costs and complexity of managing hardware, server deployment times and increased uptime for all services.Developed and managed annual IT department budget for 2012 and 2013.Directed the implementation and refinements to corporate network and systems providing improved security, performance and resiliency.Established standards for datacenter hardware and software where none had previously existed.

Environment: Virtualization (ESXi 3.5, 4, 5, VirtualBox); Unix (Redhat, Debian, Ubuntu); Windows (7, 2003, XP); Networking (GigE LAN, IPTables Firewalls, QOS, Juniper, Cisco, Foundry, F5, Riverbed, Internap FCP); Information Collaboration (Sharepoint, MediaWiki); Exchange (2003, 2010); Office Products (Office 2000, 2007, 2010, OpenOffice); Microsoft Project 2000; Salesforce.com, Firewalls (IPTables)

D2R Solutions – Director of Operations September 2009 – July 2012

Sideline consultancy to help launch a startup IT consulting firm. Designed the corporate infrastructure form the ground up for this Start-up IT Consulting company.Mentor staff on proper procedures and protocols to set the groundwork for future success.Mentor staff on customer relationship management and care.Initial customer interactions, negotiations and expectation setting.Build strong customer relations, internal and external, set expectations as well as satisfying customer concerns for all impacts and future expansions.Budget Forecast for Hardware, Software and Headcount for the growth and sustainability of the organization.

Environment: Virtualization (ESXi 4, 5); Unix (Redhat, Ubuntu); Windows (7, 2003, XP); Networking (GigE LAN, IPTables Firewalls, QOS); Active Directory; Exchange 2003; Microsoft Office (2007, 2010); Information Collaboration (SharePoint 2003, MediaWiki); CRM Platforms (Salesforce.com, SugarCRM), Firewalls (IPTables, SonicWall)

Corona Solutions – Senior Manager of Information Systems Oct 2007 – July 2012

Software-as-a-Service solution (SAS) provider of Data Mining and Deployment Analysis for Law Enforcement. Vendor contract and SLA negotiation and fulfillment verification. Managed software license inventory and renewals.Project manager for redesign of the infrastructure to provide redundancy, stability and scalability in a cost effective manner.Build strong customer relations, set expectations as well as satisfying customer concerns for all impacts and future expansions.Project management and planning for multiple ongoing projects including customer impacting system upgrades and installations.Budget Forecast for Hardware, Software and Headcount for the growth and sustainability of the organization.Renegotiated the contract for the Datacenter securing a lower price while increasing power availability.Build, design, maintain and update a full software life cycle environment (Dev/Test/QA/Production)Managed Application and Infrastructure Systems and SecurityReview and manage Internet (Web) content delivery systems.Application evaluation, testing and selection.Upgrade and Manage Crystal Reports Server supporting CustomersManage 24x7 Internal and External customer support.Infrastructure review and evaluation for maintenance and improvements.Reviewed and Evaluated replacement CRM and ERP systems. Migrated CRM solutions, upgraded ERP.Disaster Recovery planning and mitigation

Environment: Virtualization (ESXi 3.5, 4, 5, VirtualBox); Unix (Redhat, Debian, Ubuntu); Windows (7, 2003, XP); Networking (GigE LAN, IPTables Firewalls, QOS); Information Collaboration (MediaWiki); Exchange 2003; Office Products (Office 2000, 2007, 2010, OpenOffice); Microsoft Project 2000; Salesforce.com, Firewalls (IPTables)

Damballa, Inc – Director of Operations Nov 2006 – Oct 2007

Stealth-Mode startup specializing in Network Based Botnet DetectionBuild strong customer relations, set expectations as well as satisfying customer concerns for all impacts and future expansions.Built the corporate and production infrastructure from the ground up providing for long term sustainability and stability while accounting for cost effectiveness of solutions.Build and Manage production and infrastructure support teams, designing daily procedures for ongoing tasks.Project management and planning for multiple ongoing projects including customer impacting system upgrades and installations.Budget Forecast for Hardware, Software and Headcount for the growth and sustainability of the organization.

Environment: Virtualization (ESXi 3.5, VirtualBox); Unix (Debian, Ubuntu); Windows (2003, Vista, XP); Networking (Gig-E LAN, IPTables Firewalls, QOS); Information Collaboration (SharePoint 2003, MediaWiki); Office Products (Office 2000, OpenOffice); Microsoft Project 2000; Salesforce.com, Firewalls (IPTables)

Internap Network Services – Manager, Network Operations Feb 2005 – Nov 2006

Internet traffic routing and optimization across public and private Internet connectivityResponding to customer concerns related to product quality and availability. This included producing Reason For Outage reports detailing the root cause of a service outage, be it out company's or an upstream vendor.Daily responsiveness to customer concerns and requests are a high priority concern. The Network Operations group prides itself on customer satisfaction and is known as one of the main reasons for customer loyalty and retention even with fluctuating bandwidth and colocation prices.As the Manager of Network Operations I directly oversee a team of 20 staff supporting 2100 world wide customers in a 24x7 mission critical environment spanning sites in more than 6 countries. Additional responsibilities included shift scheduling and headcount recommendations and justifications.Vendor relations and follow up are critical and must be maintained and tracked. Keeping vendors honest is a critical function in my daily activities along with expansion planning and preparation.Budget planning for staff and infrastructure to maintain and grow a 23 person 24x7 staffed Network Operations Center located in Atlanta Georgia with a secondary site in Seattle Washington.Network communications systems review and evaluation for maintenance and improvements.Network asset monitoring and management system analysis and implementation

Environment: Virtualization (ESXi 3.5, VirtualBox); Unix (Debian, Ubuntu); Windows (2003, Vista, XP); Networking (GigE LAN, IPTables Firewalls, QOS); Information Collaboration (SharePoint 2003, MediaWiki); Office Products (Office 2000, OpenOffice); Microsoft Project 2000; Salesforce.com, Firewalls (IPTables, SonicWall), Barracuda Networks

Internap Network Services - Manager, Core Systems and Security Sept 2002 – Feb 2005

Internet traffic routing and optimization across public and private Internet connectivitySarbanes-Oxley controls (Security and Computer Operations)Work with other groups to keep company secure while minimizing impact to daily operationsBudget planning for 750 customer facing servers in 29 locations and corporate IT requirementsManaged a team of seven, including remote employeesTeam training and expectations planningBuild, maintain and update a full software life cycle environment (Dev/Test/QA/Production)Develop custom tools and processes to minimize task repetitionManaged Application and Infrastructure Systems and SecurityReview and manage Internet (Web) content delivery systems.Managed 24x7 Internal and External customer support.Reviewed and Evaluated replacement CRM and ERP systems. Migrated CRM solutions.

Special Projects:Designed and Managed a $1,000,000 server consolidation and upgrade. This project converted an average of 20 servers to 5 in 29 locations and implemented redundant systems.Re-engineered multiple procedures allowing the attrition of 2 employee positions without a loss to corporate functionality. Headcount re-engineering resulted in cost savings of $200,000 over the next 12 months.Rebuild, maintain and expand corporate backup server with multiple tera-byte network storage file devices. The system is designed with fault tolerant and expandability goals. The corporate requirements can grow without requiring extreme rebuilds or cash spends.Design and deploy a system to rebuild remote systems without "remote hands" intervention. This contributed to the saving of over 85 man hours per month.

Environment: Virtualization (ESX 3, VMWare Server, VirtualBox); Unix (RedHat, Debian, Ubuntu); Windows (2003, Vista, XP); Networking (GigE LAN, IPTables Firewalls,); Network Hardware (Cisco 2500, 2501Information Collaboration (SharePoint 2003, MediaWiki); Office Products (Office 2000, OpenOffice), Firewalls (IPTables, SonicWall), Baracuda Networks

RainDance Communications - Senior System Administrator May 2001 – June 2002

Provider of web, video and audio conference solutions for web meetings

Level3 - Contract Senior System Administrator Feb 2001 - May 2001

Telecommunications and Internet connectivity provider

Agency.com - Senior System Administrator Sept 2000 - Feb 2001

Interactive Web Site design firm

Global Commerce Systems - Senior System Administrator July 1999 - Sept 2000

Business to Business electronic transaction and communication provider

Great West Life - Senior System Administrator Apr 1998 - July 1999

Life and Health Insurance Provider

Lockheed-Martin - Contract System Engineer Nov 1996 - Apr 1998

Astronautics design and construction

Time Warner Cable - FSN Admin/System Engineer July 1995 - Nov 1996

Research and Design sector of TWC focusing on cutting edge Digital, Interactive cable

connectivity and transmission.

Georgia State University – System Administrator July 1993 - Nov 1995

Student computing servers and laboratory systems

TECHNICAL SKILLS:

Platforms: UNIX (Linux[Ubuntu, Debian, Redhat, Suse], Solaris, SunOS, Irix)Windows (7, XP, 2000, 98, 95, 3.1)

Software and Tools:Data protection and security (VMWare Veritas, DiskSuite, RAID, Firewalls) Virtualization (ESX 5, 4, 3.5, VMWare Server, VirtualBox, VMWare Fusion)Data Sharing (EMC, SAN, NFS/Samba, DNS, SNMP, NIS/NIS+, INN, NTP, FTPD, WebDAV) Web servers (Apache, LigHTTP, WebSphere) Database (Oracle, Postgres, MySQL) ERP (Microsfot Dynamics, OpenERP)CRM (SalesForce.com, SugarCRM, ACT CRM)Information Collaboration (Sharepoint 2003, Media Wiki)Email (Postfix, Exchange 2003)Anti-Spam (Spam Assassin, Barracuda Networks)System build tools (Jumpstart, Kickstart, Disk Imaging) Backup and disaster recovery (Veritas Netbackup, Legato Networker, Amanda, Duplicity)

NetworkingLAN and WAN technologies (Ethernet, Frame, Point to Point, Fiber), WIFICisco (2X00, 3X00, 7X00)Firewalls (IPTables, Cisco ASA, SonicWall, Windows)

EDUCATION:MBA – Accounting and Finance, AIUMBA – Management/Operations, AIUAssociate of Science in Computers, Gordon College.

TRAINING:Veritas Cluster Installation and Configuration Training Solaris System Performance Tuning Veritas Advance Volume Manager Veritas File System for System Administrators Certificate of training in Network Management Certificate of training in High Performance Ethernet Certificate of training in HP OpenView IT/Operations Certificate of training in Troubleshooting TCP/IP Networks SGI Onyx/Challenge Maintenance Certification Certificate of training in TCP/IP Inter-networking

CERTIFICATIONS:Sun Workgroup Certification BrainBench - Master Unix Administrator TekMetrics - Unix Administrator Certification BrainBench - Unix Administrator BrainBench – Linux Administrator

AFFILIATIONS:

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