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Customer Service Insurance

Location:
Hamilton, ON, Canada
Posted:
January 24, 2013

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Resume:

ANTON STADNIKOV, CIP, CRM

* ******** **. #*

Hamilton, ON, L8P 2G1

Phone #: 289-***-****

E-mail: abqilt@r.postjobfree.com

Skills Summary

Excellent interpersonal, oral and written communication skills with a focus towards positive customer service and customer managementSelf-starter with strong planning and organization skillsStrong mathematical, analytical and marketing skillsSatisfactory experience with brokers and large commercial accountsAbility to multitask and prioritize tasks and responsibilities efficiently and effectivelySuperior knowledge of all property, casualty, automobile policies and the Insurance ActThorough understanding of underwriting and claims adjusting in the insurance industryAbility to adapt to rapid change in working condition, length of stay, and workloadExperience in mandatory and private mediation Strong working knowledge of insurance contracts Proven negotiation skills, gained through established broker/client relationships

Employment History

QBE Services Inc. Toronto, ON

Claims Examiner November 2011 – November 2012

Investigate and resolve commercial property, casualty and E&O claims, in a professional and proactive manner in order to provide excellent claims handling service with minimal leakage.Identify and investigate coverage issues so as to ensure the company’s liability is in line with its contractual commitments and communicate these liabilities with the relevant stakeholdersManage disputed claims and other material claims issues in order to resolve as quickly and economically as possible.Manage and maintain effective relationships with service providers and ensuring that the company’s claims process and philosophy is effectively communicated and adhered to at all times.Aide in the forging of strong and positive relationships with brokers and clients ensuring effective communication and positive claims resultsEnsure claims files are compiled and maintained in a logical and accessible manner and that coverage and/or other claims issues are clearly documented at all times.

AM Fredericks Underwriting Management Ltd. Ajax, ON

AMF Credit Corp. November 2010 – November 2011

Claims Examiner

Commercial Property & Casualty claimsReview independent adjuster’s reports and ensure they are complete and on track, control costs where possible, verifying coverage, explaining coverage to claimants, overseeing large losses, set up and maintain reserves, attend examinations for discovery, mediations and mini trials Foster working relationship with various third parties, including independent adjusters, lawyers and other insurance companies

Anton Stadnikov CIP, CRM Page 2

Crawford & Company (Canada) Inc. Hamilton, ON

Claims Adjuster - Commercial Lines September 2008 – May 2010

Successfully adjusted commercial casualty, property, auto and subrogation claims for over 50 corporate clients including Imperial Oil Ltd., The Hudson’s Bay Company, Coca–Cola Enterprises Inc., McDonalds Restaurants of Canada, Maple Leaf Foods, Home HardwareDeveloped a professional disposition and presentation to all insureds, claimants and brokersInvestigated claims in order to assess liability and maintain adequate reservesContacted insureds, claimants, witnesses and third party insurers to confirm loss details and obtain statementsNegotiated and settled claims when feasibleReviewed evidence, statements, photos and claim details to identify or rule out potential liabilityMaintained excellent rapport with co-workers, insureds, clients and claimants

Frank Cowan Company Ltd. Princeton, ON

Underwriter – Commercial Lines Casualty & Auto May 2006 – September 2008

Commercial Underwriting – CGL, E&O D&O, Crime, Municipal Liability and Auto Underwrote and performed the function of account coordinator on key accounts and new business/renewals, within guidelines and authority limits obtaining additional information where applicableAssisted in developing, enhancing and maintaining underwriting methods and techniques in order to achieve underwriting goals in a cost effective mannerProcessed lapses/cancellations (Flat, Pro-Rata, Short Rate, Non-Payment)Liaised with Risk Management, Marketing and Claims Departments

Education

The Insurance Institute of Canada / McMaster University Hamilton, ON

Fellow Chartered Insurance Professional (FCIP) Designation 2008 – Present

Presently have completed 8 out of 10 coursesMcMaster University Hamilton, ON

Management Studies 2008 – Present

Global Risk Management Institute Hamilton, ON

Certified Risk Manager (CRM) Designation 2008

The Insurance Institute of Canada Hamilton, ON

Chartered Insurance Professional (CIP) Designation 2007

Mohawk College of Applied Arts and Technology Hamilton, ON

Business Insurance Diploma 2006

References Available Upon Request



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