Management Quality Assurance

VIMAL KOSALRAM

**** **** ***** ****, *******, ON, M3A 1X9

647-***-**** abqill@r.postjobfree.com

With extensive experience in successfully delivering various trend-setting Business/Applications Analysis I seek to put my extrovert nature, educational background & experience in the field of Business Analysis in an organization, which welcomes individuals with creative & innovative nature

EXECUTIVE PROFILE

8+ years of Business Analysis experience with in-depth knowledge of IT and business processes in Telecom, Manufacturing & banking domain (including Retail, Mortgages, Insurance and Investment Banking)Possess a detail-oriented nature with excellent communication, interpersonal, problem solving skills, and recognized for being a valued team player. Proficient in all phases of Requirements Management, including gathering, analyzing, detailing and tracking requirements with hands on experience in Retail Branch Banking, Mortgages and Loans, Business banking services (GICs and Credit Products)Telco, Manufacturing and Banking Functional and Technical Business Consultancy experience in documenting requirements as per business processes using Unified Modeling Language (Use Case and Activity Diagrams) also building Business Process Flow Charts using tools such as VisioSkilled at reviewing test cases making sure they are in accordance as per the Requirements Traceability Matrix, and assist the overall testing process by activities such as Change and Defect Management and conducting User Acceptance Testing.Experienced in Quality Assurance of CMMI & ITSM projects and recognized for setting up ITSM Processes for multiple Customer CentersExperienced in Mainframe and web/client Application Development, 3rd party COTS applications, Database Migration & data warehousing, BI Tools and Server upgrades/integrations, Application Support etc.Strong understanding of various Software Development Life Cycle (SDLC) methodologies including RUP, Waterfall and Agile with hands on experience in all of themExperienced in leading business analysts in the development of Client-Server and Web-Based Applications and training new members in the BA/QA team Key Strengths: Banking Consultancy Expertise, Project Management, Stakeholder Management, Requirements Gathering and Implementation, Testing, Use Case and UML, Client and Vendor Relationship Management, Scope and Change Management

TECHNICAL SKILLS

Operating Systems

MS Windows, DOS, UNIX

RDBMS

MS Access, SQL, Oracle, DB2

SDLC Methodologies

Rational Unified Process, Waterfall Methodology, Agile

Testing/Tracking Management Tools

HP-Quality Center, Rational ClearQuest, ReqPro

Software Eng./Documentation Tools

MS Office, MS Project, MS Dreamweaver, MS SharePoint

Web Technologies

HTML, XML, JAVA

Modeling Tools

Rational Rose, MS Visio

COTS

IBM Cognos, Finacle, Amdocs, SpatialNet, SAP APO

PROFESSIONAL EXPERIENCE

Business Analyst 2011 - Present

Rogers Communications INC.

Interfaced with Inter departmental stakeholders and facilitated communication between the Business and the IT department and Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues.Handled functional business analysis for projects: Web/client Application Development, Amdocs-(COTS), CIMS-GIS, SpatialNet-(COTS – new release) and database migration

VIMAL KOSALRAM

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Managed/Accomplished end to end solutions: promotions handling, Order Management, Telecom-Billing, Telecom-provisioning, SSO (Single Sign On), Online Fraud Management System applications, web-reports and database integration/migration to third party (COTS) applications including GIS.Involved in Feasibility and Risk Analysis to identify the business critical and high-risk areas of the application.Single point of contact for all communication between the client, management and team by provided/ presented formal documentation: PQ, Business Case, Charter, Scope, SOW, Software requirements specification, Use Case, Screen Mockups, Project Reports, Data Modeling, Architecture Document, Test Plan and User Guides Performed requirement walkthroughs with the Dev. and QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needsExtensively experienced for organizing and documenting requirements, preparing use cases, writing business documents and reports in Pre- Testing phase.Developed data flow diagrams, illustrating the flow of data from the Legacy systems into the Application database Tables, along with checkpoints for testing / verification.

Technical Scope: Front-end technologies: Java, JMS, PHP, Java Script & ASP.Net, crystal reports. Back-end: Oracle, MS SQL), MS SharePoint 2010 and client applications (VB)

Business Analysis Consultant 2010 - 2011

SBI Canada

Coordinated with business users to define product features required for Internet Banking Enhancements for Bill Payments, Interbank Fund Transfers Coordinated and Implemented enhancements to Finacle eBanking product and B2B-ePayments infrastructureIntroduced new products for Wire Transfers as part of portfolio expansion Experienced in end to end process modeling with adherence to AML compliance and Web Content Guidelines Improved processes and implemented changes (system and process changes) among all the various applicationsHandled IT project ($ 3.5 Million initiative) from Requirements Analysis to Gap study phase: Remit to India Money Transfers through SBIC’s Internet Banking Portal (Front/ Middle Office System), and Credit Risk Management system implementation. Conducted Requirements gathering through Interviews and Workshops to define the end state of products and applications in interaction with VPs, Business Solutions Managers and Heads of different divisions of SBICHandled change requests to improve performance; documented requirements and transformed them into functional and technical requirement specifications; modeled business process flows using UML, activity and sequence diagramsConducted Daily Defect status and Progress meetings with QA team with inputs from business usersPrepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.

Technical Scope: Finacle, Unix, J2EE, C++, ORACLE, HP-Quality Center, SQL, Data Staging, Terms Proposals, MS SharePoint 2003/2007

Application Lead/ Business Analyst

Hewlett Packard

Client: Royal Bank of Scotland [UK] 2008 – 2010Facilitated RBS Cheque Clearance Processing Applications Enhancements with Requirements, Analysis, User review and final Acceptance Testing and Support Transition from RBS to HPInteracted with Clients and Business Stakeholders (RBS Business Managers, Compliance Managers and other departmental Heads) throughout the business process reengineering initiative for enhancements to Credit Card Payments ProcessAs a Software Quality Advisor, established ITSM(HP) processes and conducted Quality and Configuration Audits Managed and maintained the Cheque out Clearing and Cheque in Clearing application as the project leadActed Business analyst for enhancements to IBM Cognos solution to Aggregate risk (credit, operational, market, country) data from multiple silos, different business lines, all regions and across the organization to deliver enterprise risk reportingProvided Banking Business functional consultancy for the RBS-HP business processing services including Cheque Clearing Services, Document Processing, Inbound/ Outbound ProcessingExperienced in Technical/Functional specifications based on requirements and project documentation

Technical Scope: HP-PPMC, Unix, J2EE, IBM Cognos, Lotus Notes, HP-Quality Center, HP-OVSD, SQL, VMware, MVS, OS/390, UNIX, Data Staging, Control M, MS SharePoint 2003/2007, EDI, SAP

VIMAL KOSALRAM

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Client: Clorox 2006 – 2008Transitioned the Clorox IT Services (ADM – Application Delivery and Maintenance) to HP Managed the OTC – Logistics Manager Mainframe Application of size > 1.8 MLOC with user base of 500+ UsersProvided technical/business consultancy overseeing the intricacies of the enterprise architecture and coordinate with different interfaces viz., SAP, EDI, Supply Chain Planning, Data Warehousing, Business Warehousing. Analyzed the mainframe application for re-hosting it to HP-UNIX systemCoordinated to setup the new Clorox Order Fulfillment and Demand Management process for the Supply Chain division and converted the new process as business requirements for the Application enhancementsAs the SQA, Tailored HP ITSM processes for the Clorox Customer CenterTrained SM teams to adhere to the Customer Center Incident, Service Request, Change and Configuration Management based on the identified non-conformances during auditsHandled business analysis for functionality enhancement projects for the existing mainframe application as per the user's specifications to cater to the improved functionality requirementsLegacy Mainframe Application to SAP APO Migration: Performed SAP-APO (COTS) functionality walkthrough with the Vendors (SAP) and identified gaps with the existing logistics, forecasting and demand planning Logistics Manager mainframe Application and handled end-to-end integration testing in the complex enterprise architectureUnderstanding and documenting the functionality of the application through knowledge transition from clients.

Technical Scope: HP-PPMC, Unix, HP-Quality Center, HP-OVSD, SQL, MVS, OS/390, Cobol, JCL, Data Staging, Control M, MS SharePoint 2003/2007, EDI, SAP

Client: Bank of India 2005-2008Conducted gathering of Requirements, customization and Testing Coordination in Finacle Implementation and roll outConducted End User training and associated Application led business process re-engineering training to Business and End UsersDeveloped solution proposals for Database Servers Consolidation and Migration between different datacenters

Technical Scope: HP-PPMC, Finacle, Unix, J2EE, C++, ORACLE, HP-Quality Center, HP-OVSD, SQL, VMware, MVS, OS/390, UNIX, Data Staging, Control M, MS SharePoint 2003/2007, EDI, SAP

IT Officer/Assistant Branch Manager 2001-2005

Syndicate Bank

Assisted employees with IT Operational issues and/or special technical situations requiring advanced technical knowledge and leadership experienceDealt effectively with client complaints/problems adhering to customer service standardsHandled the Credit Department comprising of loans, overdrafts and cash credits and responsible for credit appraisal and follow-up Performed Risk Management ActivitiesMigrated all regional branches to CBS(Centralized Banking Solutions) CRM solution

Scope: Credit and Loans Portfolio Management, Risk Management, ITS Operations Management, CBS

EDUCATION & CERTIFICATIONS

Certificate in Business Analysis – Fundamentals APTECH certified in Software Programming and MS ApplicationsBachelor of Commerce from University of Madras

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