Customer Service Project
Resume:
Andrea F. Rollier
*************@*****.***
PROFESSIONAL SUMMARY
Logistics professional, top performer, an asset to executive leadership known as a logistic SME in expedited services and supply chain management. Solutions driven and resourceful capable of resolving complex business problems with innovative solutions. A change agent dedicated to constantly improving and streamlining the process. Leads teams with a consultative approach. Manage high profile projects with international teams providing them a connection to tools and resources for parts ordering. Manage shipping deadlines to meet critical business requirements. Manage planning, execution, monitoring and resource balancing skills to meet business delivery goals.
COMPETENCIES
Process Optimization and Standardization Business Intelligence Tools & ApplicationsEffective Communication and relationship building
PROFESSIONAL EXPERIENCE
Granite International Inc. - Affiliate of GE Start March 2011-Present
Logistics Coordinator
Core Functions:
Assures effective execution of defined processes and goods transportation by working with and connecting project managers, sourcing and vendor teamsApproves and instructs on the release of materials from vendors for project shipping based on site needsEnsures that goods are shipped in the most timely, cost effective and efficient manner to meet project and client deadlinesTracks shipments to destination to ensure on time delivery and provides troubleshooting in cases of unexpected delaysEnsures compliance with all federal, environmental, safety and hazardous waste regulationsSupports the ongoing development, implementation and execution of the Expedited Services teams process and tools
Receivables Analyst Start March 2010-March 2011
Core Functions:
Project setup, reporting and data maintenanceSemester billing on a pro-rata basis for wind turbine maintenance services as well as billing for all wind monitoring, training and emergency repair services as neededContract, payment review and credit releases for both wind and thermal projectsQuarterly project account reconciliations and corporate receivable account reconciliationsBeta testing on new systems implementedMonthly and quarterly account reconciliations with revenue adjustments
Documentation Strategies, Inc
Office Coordinator Start June 2009 -Feb 2010
Core Functions:
HR duties including payroll and benefits administration for combines staff of 30All accounts receivable and accounts payable transactions relation to the business and the upstairs tenants in the buildingAccruals and month end closing proceduresPrepared and delivered all bid packages
Superior Staffing (contracted to)
ACS State and Local Solutions
Fixed Asset/inventory Control Coordinator Start May 2009 -June 2009 (temp)
Core Functions:
Reconciled all purchases to proposed costs on existing contract with NY State on a 3 million dollar process conversion projectConducted weekly meetings with NYS to provide status updates on project closure and develop outstanding punch list itemsDeveloped and submitted estimates to the client for additions to the initial work scopeCoordinated purchasing efforts with design teams to bring punch list items to closureMaintained a fixed asset listing on all assets installed in the building and tagged all new itemsAccruals and month end closing procedures
Granite International Inc. - Affiliate of GE Start Feb 2009-March 2009 (temp)
Logistics On-Site BOP/MSD Sourcing Analyst
Core Functions:
Released material in internal IL vendor communications system for shipmentTracked items reported weekly to be sure they were on track for on time delivery to forwarderReviewed and took action to clear all vendor reporting errors in ILS systemIdentified delinquent suppliers and drove order to shipment resolution
Granite International Inc. - Affiliate of Momentive Performance Materials Start March 2008-Jan 2009
Manufacturing Administrator
Core Functions:
Monthly cost reporting and analysis, fiscal projections, month end closing, accruals, and variance reporting measuring expenditures against monthly forecastAsset tracking on past due project closuresAnnual Budget preparation for the projects group including monthly projections
Clough Harbour Associates, LLP. Start March 2004-March 2008
Collections Coordinator/Senior Billing Technician
Core Functions:
Monthly invoicing of 120 projects with statementsMonthly reporting on unbilled work items, troubleshooting and resolutionDeveloped and maintained a variety of production, A/R, profit and revenue reports for the division
Managed, tracked and resolved any procurement issues with sub consultants and helped facilitated timely payments to vendors
Faddegon’s Nursery, Inc. Start March 1996-March 2004
Project Coordinator, Landscape Construction
Estimated projects from blueprints using a planimeter Managed and scheduled 10 construction crews, including equipment and subcontractors on a four week projectionPrepared client proposals, contracts and EWA’s, negotiating contract terms, tracking contract and monitoring contract implementation with crews on all projectsMaintained a two week appointment schedule of new client for the sales departmentOrdered and maintained an inventory of all hardscape materials for all project needsDeveloped marketing lists from past clients and performed cold calling for sales developmentCreated and administered target direct mailing campaigns for attaining seasonal maintenance work and new work from repeat clients Recruited, interviewed, hired and trained for estimating and clerical positionsCoordinated annual successful networking events associated with The Latham Chamber of Commerce, The Latham Rotary and various Trade Shows in New England.
Norwest Financial, Inc. Start August 1995-March 1996
Customer Service RepresentativeLoan application review and credit ratingManaged personal loan closings and second mortgage closingsCollected, investigated and managed loan insurance claims
CVS Pharmacy Start November 1989-August 1995
Customer Service Representative
Assistant Manager TraineeWeekly payroll processing and HR dutiesDaily deposits and cash handlingInventory control involving both internal and external loss preventionManaged a night crew of 4-5 personsEntered invoices for payment to vendorsWeekly stock and sales ordering
EDUCATION
AAS, Schenectady County Community College, Schenectady, NY
BA, in progress
PROFESSIONAL DEVELOPMENT/TRAININGEducation, Training, & CertificationOracle Juliet Instance training November 2010Applications: MS Word, PowerPoint, Excel, Outlook, Documentum, Microsoft Notebook, Adobe Writer, Adobe Photoshop, Adobe Lightroom, Quickbooks, ADP Payroll, Deltek CRM, BST Enterprise, Minitab, Privia, Vignette, Access
SPECIAL INTERESTSPhotographic artist in both landscapes and portraitsHiking (an aspiring 46’er)
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