Manager Management
Resume:
James Martin
Email: *********@********.***
Address: **** **** **** **.
City: Grove City
State: OH
Zip: 43123
Country: USA
Phone: 614-***-****
Skill Level: Management
Salary Range: $72,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
James K. Martin
3295 Deer Path Dr, Grove City, OH 43123
********@********.**.***
SUMMARY
A loyal, proven Business Leader and Human Resources Manager for a fortune 25 company. A dynamic change agent and operations specialist delivering desired results in a rapidly growing and changing industry. Highly skilled and adept at the development and implementation of organizational development strategies to effect change and improve performance aligned with company goals. Effectively leads projects with the ability to inspire, motivate, and identify the strengths of personnel to exceed goals and maximize potential. Extensive business knowledge and leadership skills that will enable your company to surpass established business objectives and achieve desired results.
Policy Creation & Compliance Change Management Curriculum Development
Succession Planning Training & Development Operations Management
Leadership Coaching Workforce Development Labor Relations
EXPERIENCE
Express Scripts, Inc. Columbus, Ohio (2011 - Present)
Regulatory Compliance Manager
Successfully implemented Aubrey Daniels coaching techniques to change behavior of workforce as well as implemented fluency objectives for pharmacy operations. Developed competencies for associates, analyzed gaps in skills, and created training to meet standards for present and future workforce.
Developed knowledge management process to support workforce development and sustainability.
Lead weekly change control meetings and tracked change for projects up to $500,000.
Administered compliance policies to support corporate goals through standards evaluations.
Recognized by management team for process improvement, earned "Service Excellence" award.
Managed 52 direct supervisors with overall responsibility for policy procedures and process to support 1500 employees at all levels throughout the organization.
Medco Health Solutions Inc. (March 2000 - April 2012)
Regulatory Compliance/Training Manager
Implemented weekly departmental compliance and quality reviews utilizing Six Sigma Analyses.
Ensured associate assessments, completed via monthly audits and quarterly certifications.
Evaluated results and implemented corrective action and training opportunities from results.
Ensured SOP updates, communicated and implemented according to standards.
Reviewed system access monitoring to ensure compliance.
Facilitated and engaged associates utilizing Aubrey Daniels Inc certification.
Developed training material for departments to meet compliance and training objectives.
Responsible for the oversight of 52 direct supervisors and 1500 support employees to implement policy change as well as procedure and process support to enable the company to achieve desired results throughout the entire organization.
Medco Health Solutions Inc. (March 1996 - 2000)
Lead Supervisor Header Entry Operator Associates
Supervised 150 Header Entry Associates responsible for database prescription entry.
Developed and implemented daily, weekly, monthly, quarterly and yearly operating business plan.
Developed and implemented Quality and Business departmental action plans.
Responsible for departmental scheduling.
Utilization of training and management to engage associates for optimum performance
Medco Health Solutions Inc. (March 1989 - 1996)
Lead Supervisor Pharmacy Support Associates
Supervised and directed the activities of four direct reports who managed 360 fulltime and 160 part-time pharmacy support associates.
Created yearly budgets, and implemented quality coaching of associates to achieve annual operating plan.
Achieved yearly budgetary goals and objectives for both expense and quality control.
Medco Health Solutions Inc. (March 1986 - 1989)
Inventory Control Manager
Utilized Warehouse Management system to ensure accuracy of $26.5MM of pharmaceutical medication inventory.
Directed and oversaw the activities of two direct reports who managed 65 inventory associates.
Analyzed drug trends for accurate ordering, to ensure correct inventory balance as well as supervised associates for on hand of usage to ensure patient care.
EDUCATION
Columbus State Community College
Business Management, Business Finance, Business Law, Management/Supervision, Business Math, Statistical Analysis, Human Resources
Franklin University
Advanced Business Management, Business Writing and Analysis, Business Presentation International Law/Business and Employee Training
PROFESSIONAL CERTIFICATIONS AND AFFLILIATIONS
Six Sigma Green Belt Certified
Aubrey Daniels Inc. Certified
Mark of a Leader Certified
Zinger Miller Certified
Phillip Crosby's Quality Education Systems Certified
James K Martin Page 2
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