Customer Service Manager

B. Molner

Email: *********@********.***

Address: P.O. Box 2

City: Bristol

State: IN

Zip: 46507

Country: USA

Phone: 574-***-****

Skill Level: Senior

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Bert Molner

P.O. Box 2 Bristol, IN 46507 574-***-**** *********.*.****@*****.***

Motto

-Good luck takes a lot of hard work!-

PROFIT GROWTH SPECIALIST

Business Development - Strategic Planning - Operations - Management - Organizational Leadership.

Successful High Achieving Senior Level Executive. Strategic & Effective Operational Leadership. Proven track record of developing high performing teamwork and multi-location orchestration.

Leading effective planning processes, financial stability, cost cutting initiatives and R.O.I. tracking.

Focused on customer experience, customer loyalty and how to enhance customer referral culture.

MILESTONE COMPETENCIES

Top 5% in Client Loyalty nationwide

Pacesetter award recipient

Regional Leaders Award for

Outstanding Sales & Service

Ranked #1 out of 78

Skilled motivational public

speaking and training

International trade expertise

Technology marketing skills

Ability to make difficult decisions

Strong financial & budgeting skills

Management experience in two Fortune 500 companies.

VISIONARY LEADER skilled in team building for efficient operations.

CONCEPT-TO-EXECUTION SPECIALIST for award winning projects delivered on time with tight budget constraints. Expertise in feasibility analysis, vendor oversight, and profitability growth.

ACCOMPLISHED BUSINESS DEVELOPMENT and sales driver. Strategic planning for profitability growth through current clients, developing a referral culture, analyzing and developing multi-tiered marketing campaigns to attracted targeted new business.

-Bert`s insight & problem solving skills expedited my key vendor relations to bring $106 mil plastics project to market with the Big Box retailers.-

Rob Bordener - CEO - Sunshore Dev. Inc.

-Great at managing the details. When leading a group, he brings an agenda & clear outline of the tasks, gives everyone a chance to speak their minds, then calls for a vote on the issues, schedules the next meeting, hands out assignments & adjourns at appointed time. Bert is a brilliant marketer- Nina Hershberger - President - Mega Bucks Marketing

LEADERSHIP CAREER EXPERIENCE

Executive Management - Tree Frog Property Investments Northern Indiana 5/2003 to present

General Manager - Patriot Homes, Inc. & Energymate Homes Div. Elkhart, Indiana 12/94 - 03/2003

Operations Manager & Special Projects - Miller Telecom, Inc. Elkhart, Indiana 11/92 to 12/94

Regional Sales Manager - Fleetwood Corp. Georgia, Florida & Arizona regions 6/89 to 11/92

Capitalized on development and planning leadership expertise. Drove strategies for development feasibility. Delivered pro forma and financial models impacting multimillion-dollar projects and large scale initiatives. Refocused corporate missions to multiply profits and create initiatives to slash costs, increase efficiencies, reduce employee turn-over, analyze and strategize which parts of the business and customers are most profitable in order to drive ROI to record levels. Leadership and production team development. Honed people skills - after all, the success of an organization is dependent on implementation by people.

LEADERSHIP CAREER SKILLSETS

Financial - Developed and managed $73 Million budget and P&L statements. Implementation of financial and operational systems. Piloted lost-time reduction program. Launched factory start up, profitable in first 9 months. This led to Initial Public Offering.

Marketing - Rapid increase of customer base by 53%. Prospecting Award. Developed strategic marketing systems. Executed regional advertising campaign. Created board of advisors. Proficient in technology marketing and digital photography.

Sales - Managed all functions of business development for start-up from zero to $57 Million. Led only region that grew in sales after 9-11 market down-turn. Created corp. sales training videos.

Manufacturing - Slashed P&L expenses and inventory by 12%. Delivered top labor efficiency performance. New facilities leadership and production team development.

Customer Service - Top 5% Customer Service Excellence nationwide. Led only profit center that had zero client attrition in market down-turn of 2008. Implemented waste reduction system and Bill Of Material accuracy system.

People Skills - Strategic leadership of 360 employees and creation of training initiatives. Recruited for flagship management training program. Regulatory compliance management.

Communication - Skillfully shut-down Oregon division with only 58% of budget, 47% of scheduled timeframe. Solved biggest service cost issue by listening to lowest paid associate. Member of 9 person executive committee. Skilled relationship manager.

Innovation - Coordinated largest international housing project. Board of Advisors for Peak Performers Master Mind Group. Designed and implemented organization`s first performance management system, and zero defects quality control system.

R & D - Prototyping, product design development, engineering and debugging for patent filing.

EDUCATION CREDENTIALS

Accredited Asset Management Specialist - College of Financial Planning, St. Louis, MO

B.S. - Architecture and Building Construction Mgt. - Michigan State University, E. Lansing, MI

I.T. Mainframe Computer Programming - Ottawa Area Vocational Center, Holland, MI

Michiana Human Resources Assoc. - Liaison for Cass County, MI

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