Customer Service Sales
Resume:
Pamela Ngum
Email: abqihl@r.postjobfree.com
Address: ***** ******** **
City: Houston
State: TX
Zip: 77042
Country: USA
Phone: 832-***-****
Skill Level: Management
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Pamela Ngum
3200 woodchase Dr, TX 77042
abqihl@r.postjobfree.com
OBJECTIVE:
Seeking a full time position in Customer Service or Management
SUMMARY:
*Over six years of Customer Service experience
*Two years management experience
*Strong written and verbal communication skills
*Self- motivated, quick learner and a team player
*Proficiency in Microsoft Word, PowerPoint, outlook and Excel
LANGUAGES: Proficiency in English, French and German
EDUCATION:
Bachelor of Liberal Arts in Business Administration, 2006
Louisiana State University, Alexandria, Louisiana
WORK EXPERIENCE:
May 2011 - Present, Department head, Kinghaven Counseling Group
*Manage referral processes, which include incoming, outgoing referrals and prior Authorizations. Also, establish and cement relationships with referral sources
*Monitor and measure productivity of staff, quality of services, and recommend changes where appropriate
*Interview and select candidates for positions in the department.
*Assist in orientation, training, and continuous education of new and existing staff. Help support staff to be effective and efficient
*Coordinate, supervise and account for production census, for the daily activities of business support, technical or production
*Generate analytical reports which is a helpful tool in tracking staff and provider daily productivity
*Proactively meet with other Department heads to discuss company objectives, Issues affecting company and how they could be resolved within guidelines
April 2010 - 12/2010, Internet travel Specialist (Call Center), AAA Carolinas
*Entered sales orders, took payments and also invoiced orders
*Delivered Superior Customer service to ensure strong member loyalty
*Cross-sold AAA products to generate revenue and meet sales goal
*Built and maintain relationships with clients to generate future business
*Identify and proactively resolve client problems and complaints
03/2007 - 08/2008, Personal Banker, Washington Mutual Bank
*Acquired new relationships by opening new accounts.
*Strengthened existing relationships through profiling and uncovered additional needs.
*Assessed clients' financial needs and recommended products to meet their needs.
*Originated consumer, business loans and cross- sold other bank products
*Built strong customer service skills to maintain customer satisfaction
2000 - 2002, Personal Banker, Deutsche Bank, Germany
*Opened new accounts and serviced existing accounts
*Promoted and cross sold bank products and services depending on client needs
*Assisted clients with loan application origination
*Resolved any account discrepancies and assisted clients with balancing their accounts
*Established strong organizational skills to facilitate daily work flow
ACTIVITIES:
*Member of School Debate team, placed 2nd overall in the Novice Division, 2005
*Writer for Louisiana State University Newspaper- Paper
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