Customer Service Technician

Priscilla Romero

Email: abqihg@r.postjobfree.com

Address: **** ****** ****** ***

City: Antelope

State: CA

Zip: 95843

Country: USA

Phone: 916-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Priscilla A. Romero

5012 Hidden Meadow Way

Antelope, CA 95843

Home: 916-***-**** - Cell: 916-***-****

Email Address: abqihg@r.postjobfree.com

Objective: To be associated with a professional organization where I can utilize my knowledge and skills while enhancing the organization`s productivity and reputation.

Experience: Job Title: Office Technician (Typing) - Enforcement - Department of Pesticide Regulation

Dates: January 2011 - Present

* Respond to telephone inquiries and formal consumer complaints received regarding Structural Pest Control laws, regulations and industry practices.

* Log, track and close Consumer Complaints.

* Explain Structural Pest Control Board policies and procedures to concerned parties.

* Process formal and legal documents, investigative reports and review, analyze and process certificates of insurance, certified mail and other documents on behalf of Structural Pest Control Board Executive Officer stake holders.

* Processes certify mail to Licensees and other stakeholders.

Job Title: Office Technician (Typing), Insurance & Exam Coordinator - Department of Pesticide Regulation

Dates: August 2009 to January 2011

* Reviewed Certificate of Insurance forms and exam application for accuracy and completeness.

* Traveled statewide to oversee examination proctors.

* Typed correspondence to registered pest control companies regarding incomplete forms, notification of suspensions and notification of lapse of insurances and all examination applications.

* Posted test results in Automated Tracking System (ATS) and mailed pass/fail letters.

Job Title: Office Services Supervisor II, Department of Consumer Affairs, Structural Pest Control Board

Dates: November 2006 to August 2009

* Supervised approximately twelve employees.

* Responsible for daily operations for Licensing, Cashiering, Insurance and Bonds.

* Established priorities and adjusted duties as necessary to meet deadlines.

* Prepared monthly statistical reports, exam notices as well as exam results.

* Established performance standards, designed annual training plans and administered career development program.

* Interpreted Board laws, rules and regulations to staff and consumers.

* Assisted in the recruitment and selection of new staff.

Job Title: Office Technician (Typing), various duties - Department of Consumer Affairs, Board of Accountancy

Dates: February 2004 to November 2006

* Implemented the Client Services Unit.

* Responded to Client concerns, provided program training support and statistical reporting assistance.

* Responded to technical telephone and email inquiries from CPA Exam applicants.

* Processed applications for professional licensees, including corporations and partnerships.

* Processed a high volume of incoming applications for the Uniform CPA Examination in California, including review of college transcripts.

Job Title: Data Entry Operator, Board of Prison Terms

Dates: April 2002 to February 2004

* Verified and entered data, completed Revocation Hearing and Decision forms into the Board of Prison Terms automated systems.

* Attended Hearings and Board meetings.

Education: Accredited Real Estate School - Certificate

Skadron College of Business - Diploma - (Equivalent to AA)

Pacific High School - Diploma

Skills: Technical knowledge of Microsoft Office Suite 2003 & 2010, Word, Excel, PowerPoint, Outlook; Typing (60 wpm), Customer Service, Ten-key by Touch, Data Entry (13,000+ strokes per hour), 30 line Switchboard.

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