Customer Service Management

Keith Skully

Email: *********@********.***

Address: ***** *.****** ****

City: Litchfield Park

State: AZ

Zip: 85340

Country: USA

Phone: 480-***-****

Skill Level: Management

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Keith Skully

12947 West Estero Lane

Litchfield Park, Arizona 85340

Phone: 480-***-****

Email: **********@***.***

Service Management Specialist

Administrative and Service Management Technical Support Purchasing

Analytical and results-oriented professional with extensive experience in working with clients to resolve technical issues as well as handling administrative office functions, purchasing, and inventory control. Team player with strong communication and interpersonal skills; ability to build rapport with customers, vendors, and coworkers. Committed to seeing projects through to completion with the greatest of Customer satisfaction through the fulfillment of company goals and initiatives while meeting project deadlines through efficiently working as liaison between sub contractors and Customers.

Areas of Expertise

Procurement Employee Management Customer Service Printer Repair\Desktop Support Problem Resolution Client Consultation Inventory Control Administration Organizational Management

Professional Experience

Service Manager/ Laser Printer Field Service Technician

Windstone Technology Services, Inc., Phoenix, AZ February 1992 to Present

Achieved Certification in nearly the entire line of Xerox, Konica-Minolta, HP and Lexmark printers MCP Windows XP and Docuware DAC Proficient in Electronic Document Management and work flow analysis Consulted with clients to determine issues and triage necessary repairs. Performed maintenance and repair operations on laser printers. Provided On Site and Remote desktop assistance. Worked with clients from a variety of industries providing excellent customer service in every encounter. Placed purchase orders for parts, supplies, and raw materials; maintained inventory control. Tracked and maintained warranty entitlements and renewal of contracts and subscriptions. Managed the service department and general office functions including bookkeeping.

Windstone Technology was born from several other companies that I grew and managed. LaserMasters, the first company, started in 1992 and was built from the ground up to be the largest most technologically advanced laser toner recycler in the southwestern United States. My main responsibilities with this company were Operations management and Quality Control. From there, we moved into the service business; LM Service, where once again I successfully built a viable business, servicing a client base of over 300. LM Service was then gently transformed into Windstone Technology Services, Inc.

Additional Experience:

Purchasing Agent/ Outside Sales Warehouse/ Inside and Outside Sales

Office Provisions, Houston, TXSuperior Stationers, Houston, TX

Education

Arizona State University

Business Administration

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