Sales Customer Service
Resume:
Mary Lansberry
Email: *********@********.***
Address: ***** *.******* ****** ****
City: Albion
State: NY
Zip: 14411
Country: USA
Phone: 585-***-****
Skill Level: Experienced
Salary Range: $35,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Mary L. Lansberry
16043 E. Transit Church Road
Albion, NY 14411
*********@********.***
OBJECTIVE:
To work in a customer relations or service environment supporting internal and/or external clients. To move into customer service/management, or sales management of a growing or successful company.
EXPERIENCE:
Mutual of Omaha, Buffalo, NY 2010-Present
Sales Representative
Liberty Mutual Sales Agent 2012-Present Service existing client base with portfolio management of various insurance
products ranging from life, health/disability, annuities, long term care. Conduct annual portfolio reviews with existing client base to ensure suitability of the products they have acquired based on their current life situation. Generate new sales from prospecting, non-assigned clients, and referrals. Maintain or exceed corporate established monthly and annual goals. Train and guide new representatives to ensure their success through education and support and initial client meetings.
Unisys Corporation, Rochester, NY 2007-2008
Inside Sales Representative, North America Inside Sales Marketing Provide pre-sales support to the outside sales force for technology solutions in the transportation industry. Participate in opportunities, contract creation, proposal generation in support of the field sales force. Responsible for meeting team annual sales quotas.
Combined Life Insurance Company of New York, Rochester, NY
Sales Manager 2004-2007 Provided leadership and training to new agents coming out of sales school. Worked to keep new agents income at $500 per week while in training. Responsible for maintaining my personal account at $2,500 per month in addition to training others. Maintained additional personal and team quotas when out of town on company incentive weeks. Helped to break a team national sales record of $250,000 in premiums in one week.
Mary Lansberry Page 2
Eastman Kodak Company, Rochester, NY 1981-2004
Business Systems Analyst Worldwide Information Systems Set up third party software (MQSeries, Mercator) to handle the transfer
of data between domestic and international sites for ERP/SAP. Performed the role of Global Data Conversion Analyst for five manufacturing sites to enable conversion of data from legacy systems to one global SAP system. Trained domestic and international personnel on how to use SAP software. Analyzed configurations for Global SAP helpdesk using Vantive (helpdesk) software. Developed Documents of Understanding for each business unit using the Vantive Software for the SAP environment. Provided Level 1 and Level 2 help desk support for Global SAP help desk. Participated with the Vantive programmers in the UK for Vantive software updates. Performed the role of Vantive Change Management Coordinator as the voice of the customer in implementing changes from the business units. Participated as a test team member of new functionality or fixes to the Vantive software before rolling out to the end-user community. Wrote training documentation and trained end users on new / improved functions to Vantive software to ensure successful implementations.
Information Systems Administration Performed the role of Systems Administrator for the Sun/Unix platform, IBM
System 38 and IBM AS400. Wrote sales reports using an internally developed marketing/sales system to
support the sales force in the United States and Canada. Participated in writing disaster recovery procedures for IBM systems.
EDUCATION NYS Property Casualty License, Bryant Stratton College Bryant Stratton Business Institute, Rochester, NY (Administrative Secretarial Diploma) NYS Life Health Certification, Albany, NY (Received NYS License) E. J. Wilson High School, Spencerport, NY (Diploma)
SKILLS Strong customer service Excellent verbal and written communication Proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook, NT, XP) Strong analytical and problem solving skills
LICENSES: NYS Life, Health, and Accident and Property Casualty Personal Lines
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