Customer Service Manager
Resume:
Ricky Molck
Email: abqid8@r.postjobfree.com
Address: **** ****** ****** **
City: Southaven
State: MS
Zip: 38672
Country: USA
Phone: 901-***-****
Skill Level: Management
Salary Range: $50,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
RICK MOLCK
3204 Marcia Louise Drive
Southaven, Mississippi 38672
abqid8@r.postjobfree.com
PROFILE
A versatile Logistics Transportation Professional with over 30 years of progressive management experience.
Demonstrated effectiveness and extensive experience in leadership team development, business integration,
strategic analysis judgment, customer satisfaction, adaptability and performance management.
QUALIFICATIONS
Profit and Loss Responsibility Transportation/Distribution Logistics Planning Multi-state Pickup and Delivery Service Personnel (Union and Non-Union Environment) Routing Scheduling of Drivers and Freight Facility and Equipment Maintenance Cross dock freight handling environment
Customer Service Driver / Staff Recruiting, Hiring and Training Freight Rate Negotiations Team Building Controlling Labor Costs Leadership of Safety / Risk Programs Reduced Accident Ratios
EXPERIENCE
RYDER INTEGRATED LOGISTICS, Como, MS 6/99 7/06 1/07 to 8/12
Logistics Manager
Direct all aspects of $4.88 million account, Hanson Pipe and Products including development of existing and new business, strategic goal setting with clientele and optimization of operational and human resources. From 6/99 to 7/06, accounts included Delta Pride Catfish and Haverty Furniture, Madison, MS with responsibilities of recruitment, development, and welfare of 50 personnel. Obtained a 28.2% operating margin on revenues of $1.26 million in 2011, 21.5% on $1.37 million in 2010, and 21.7% on $3.33 million in 2009. Develop operation plans with subordinates to improve efficiencies while reducing operating expense. Coordinate inbound/outbound transportation and distribution of customer products to meet required time constraints through in house dedicated trucks or outside carriers. Review routes and carriers to assure optimum service at minimum cost. Driver management responsible for recruiting, hiring, safety training, retention, and discipline. Responsible for assuring DOT compliance on Federal Motor Carrier Safety Regulations, i.e. vehicle maintenance, log audit, driver personnel file requirements, drug and alcohol testing, driver safety training. Develop relationship with customers by maintaining high-level interface to develop and implement logistics plan. Provide regular reports to customer on service and cost measurements. Oversee maintenance program for forty-two road units, nineteen tractors and twenty-three reefer trailers, assuring proper maintenance and DOT compliance.
GATOR EXPRESS, Memphis, TN
Inbound Dock Supervisor 3/99 to 6/99
Supervised breakdown of inbound freight and routed delivery trucks for West Tennessee, North Mississippi, and NE Arkansas.
EMERY WORLDWIDE,Memphis, TN
Operations Manager / Service Manager
Initially hired into the Purolator Courier Corporation as a Dispatcher. In over 22 years of service, a series of promotions in various management positions were received. Developed and implemented day-to-day operations plans and long-term goals toward two areas: Operations: improved efficiencies, reduced operating costs, led training and safety programs, and oversaw facility and equipment maintenance. Sales: Customer service, market share, and key account relationships Managed airport operations of upload and down load of company aircraft, including mini-hub operation
RICK MOLCK
3204 Marcia Louise Dr.
Southaven, MS 38672
Page 2
EMERY WORLDWIDE (cont.)
Managed handling of 500-600 shipments per night accounting for $60K-$70K daily revenue, or over $12MM annually. Over the 22-year period, with company realignments, acquisitions, account changes, and growth, responsibilities changed approximately every five years with the general focus on operation management encompassing management of the distribution and transportation aspects. Provided leadership to a work force of over 40 employees. Oversaw facility, equipment, trucks, package handlers, and office staff. Coordinated transportation, distribution, logistics, dispatching, customer service, human resources, and budgeting. Reviewed route structures to achieve optimum performance and service quality. Prepared and held accountable for achieving terminal expense budget.
Previous Positions with Purolator / Emery Worldwide Terminal Manager Operations Manager Dispatcher
McLEAN TRUCKING, Columbus, OH
Truck Dock Supervisor
EDUCATION
University of Tennessee, Knoxville, TN
B.S., Business Administration; Transportation
Extracurricular Activities Four year Football Letterman
.
Contact this candidate