Viviana Lopez-Bolanos

Email: abqic0@r.postjobfree.com

Address: **** ** *** **

City: Miami

State: FL

Zip: 33194

Country: USA

Phone: 305-***-****

Skill Level: Director

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RESUME

January 9

2013

Experience

Education

Skills

01/09/2013

To: Whom it may concern

Thank you for taking the time to review my resume. Currently, Im looking for a job where my skills and experience can be utilized. Upon a position occurs, please contact me at your convenience

Sincerely,

Viviana Lopez-Bolanos

Cell: 305-***-**** / 305-***-****

abqic0@r.postjobfree.com

Viviana Lopez- Bolaos

1379 SW 154 Ct

Miami, FL 33194

Cell Ph.: 305-***-****

Home Ph.: 305-***-****

Experience

PCD (Personal Communication Devices)January 2012 Present

Reverse Logistic Specialist

Work with Intl Sales Dept on obtaining training samples on new models being introduced. Keep a log of such models once received. Act as secondary point of contact for authorized service centers throughout Latin America Coordinate receipt, repair, and shipment of units from Latin America when shipped to PCD Responsible for Update the Warranty Claims System for PCD Latin America in order to reduce company costs. Responsible for Seed Stock Inventory Shipments and Control to Service Centers in L.A. Ensure that all claims, special projects, and invoices that are received are paid within 30 days of receipt Ensure that purchase orders of Spare Parts are correct and received by Parts Department. Follow up with customer to provide status on purchase orders Provide customer with the necessary shipping documents as well as tracking information on all purchase orders Supervising of contracts for authorized service centers Provide monthly reports on all payments for ASC in Latin America Region.

CAI International Miami Lakes, Florida September 2008 September 2011 Business Development Reverse Logistic Manager

Provide process development to insure cost effective and high quality production on Repairs, Remanufacturing and Software Projects for Cellular products. Recruit, screen, train and supervise technical support organization Responsible to develop Company proposals and presentations for carriers in the Caribbean Area as well as Puerto Rico (Open Mobile) for CAI International as an Authorized Service Center Develop the Reverse Logistic System for the Service Center in Puerto Rico Responsible to track problems with manufactures and carrier to establish corrective actions and closures. Handling of Production Invoicing and Inventory Control Process. Developed weekly and monthly reports based on carrier requirements Analyze statics reports to determine business growth potential, cost, quality services, production and volumes. Purchasing and sourcing of spare parts, test equipment and shop supplies

directly with the manufactures as PCD-HTC, Motorola, Kyocera, BlackBerry, Samsung, Tessco, National Test Equipment, etc... Introduction of new providers for mobile phones spare parts from Asia (factories) and US. This action reduced the cost of spare parts by 50% Managing operations of CAI service center for Metro PCS dealers in Miami, Florida Provide management, supervision and leadership for all company projects: Sales Technical Service Support for Mobile Phones Responsible to develop new business relationship with potential customers in US, Latin America and Caribbean area in the Wireless Industry

Cooper General Global Servicies Miami, FloridaJanuary 1999 Dec 2008

Controller

-Provide project planning and analysis for functional areas

-Developed corrective actions to improve business and administrative support for manufactures: Nokia, Motorola, Philip, Samsung, LG, Audiovox-UTStarcom and Firefly Mobile for Kids, for carriers: Tracfone, Metro PCS, Asurion and customers: Brightpoint, Brightstar, Centennial Open Mobile in US and Latin America

-Created the Reverse Logistic System for Tracfone Wireless cellular phones.

-Responsible to train personal on logistic process

-Managed the Oracle System for Tracfone Wireless (Carrier)

- Identify and pursue new business opportunities, as well as areas for development within the company

-Implementation of ISO process

-Decision maker on Proposals and Contracts

-Created weekly and monthly reporting package including average sales, service price/ average cost/profit and inventory levels

-Responsible to participate in Conferences and Wireless Shows in US and Latin America: CES and CTIA

Fausto Alvarez Associates Miami, FloridaJanuary 1995- August 1998

Certified Public Accountant (CPA) Assistant Payroll handling Managing invoices and expenses report General Administration including accounts payable and receivable, cash activities and bank reconciliation. Statements of income and payment forms Income Tax Service

Education

Miami Dade Community College Miami, Florida June 1995 December 1998

Joseph Silny Associates Miami, Florida May 1995- July 1996 Bachelor Degree in Economics

University of Havana Havana, Cuba September 1982-July 1987

Masters Degree in Economic & Business Administration

Computer experience: Proficient in Microsoft Office applications: Microsoft Word, Microsoft Excel, Microsoft PowerPoint. AS400, Outlook, Oracle, Lotus, QuickBooks.

Skills: Excellent ability to adapt to difficult situations Detail oriented Capable problem solver Good organizational skills Time and project management Leadership skills Strong communication skills Customer satisfaction, purchasing, International Shipping/Receiving

* REFERENCES WILL BE PROVIDED UPON REQUEST

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