Customer Service Human Resources
Resume:
Natacha Branche
Email: abqibk@r.postjobfree.com
Address: ***** ******** *******
City: ashburn
State: VA
Zip: 20147
Country: USA
Phone: 443-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Natacha Branche
1308 Hillsway Court Parkville, MD 21234 Phone: 443-***-**** abqibk@r.postjobfree.com
Human Resources Assistant
Human Resources Generalist
Versatile and hard-working professional with over sixteen years of diverse experience in Administrative Services and Customer Service seeks a position in Human Resources.
Self-motivated professional with a Bachelors Degree in Human Resources Management expected in March 2013 and a Professional in Human Resources Certification (PHR).
Demonstrated history in providing quality customer relations and establishing a rapport with clients to build customer loyalty and provide exceptional customer service.
Diplomatic and tactful professional with excellent communications skills, plus strong and creative problem resolution skills to ensure positive internal and external customer relations.
Excellent time management and organizational skills working effectively independently or as a successful team member in a fast-paced environment while prioritizing responsibilities to meet deadlines.
Technical Proficiency: Microsoft Office Suite, HRIS, and SAP.
Language Fluency: English and Spanish.
AREAS OF EXPERTISE
Administrative Services
Office and Clerical Support
Organizational Management
Customer Service
Human Resources Certification
Project Management
Client Relationships
Problem Resolution
Communications
EDUCATION
Strayer University Bachelors Degree in Human Resources Management Mar 2013
Strayer University Professional in Human Resources Certificate (PHR) May 2011
PROFESSIONAL EXPERIENCE
ADP, Incorporated White Marsh, MD Oct 2011 to Present
Payroll Specialist
Responsible for client interface and customer service to resolve payroll, tax filing and banking inquiries; educating clients on product features, systems and usage.
Research to resolve money movement issues or corrective action for clients.
Management of payroll report issuance and troubleshooting of application navigation issues utilizing the client relationship management system.
Diamond Comics Distributor Baltimore, MD
Customer Service Representative 1998 to Oct 2011
Call Center customer service response to telephones to resolve problems or customer concerns.
Direct contact with customers to provide order status and documentation of all customer contact with input into database account notes.
Administrative Assistant 1997 to 1998
Management of reception area providing customer service to incoming guests and answering a multi-line telephone system; problem resolution for customers as needed.
Provided administrative support including mail distribution, correspondence and clerical duties.
New Account Representative / Marketing Assistant 1996 to 1997
Preparation of new account documents and customer service; assisting with projects as needed.
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