Customer Service Manager
Resume:
Melissa Hoffman
Email: abqiam@r.postjobfree.com
Address:
City: Palmyra
State: PA
Zip: 17078
Country: USA
Phone: 717-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Cashier who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly, who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
Educational Background:
High School Dipolma from Greenon High School, Springfield OH 1/2001 to 5/1978 (Business)
High School Dipolma from Clark State Technical College, Springfield OH 1/2001 to 1/2013
Job History / Details:
Summary
Cashier who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Reliable and friendly, who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
Highlights
Cash handling accuracy
Loss prevention
Banking and financial services background
Organized
Time management
Excellent multi-tasker
Strong communication skills
Superb sales professional
Personnel training and development
Experience
April 2009 to Current
Lowe's Home Centers, Inc. Palmyra, PA
Cashier II
Process transactions each day in a timely manner.
Answer customer's questions and addressed problems and complaints in person and via phone.
Educate customers on product and service offerings.
Offer exceptional customer service to differentiate and promote the company.
Collaborate with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Complete floor replenishment to guarantee size availability and promote customer satisfaction.
Communicate merchandise needs and issues to appropriate supervisors in a timely fashion.
Balance the needs of multiple customers simultaneously in a fast-paced retail environment.
Inform customers about all product lines and services offered by the company.
Process all sales transactions accurately and in a timely fashion.
November 2010 to July 2011
Hollywood Casino Penn National Grantville, PA
Poker Host
I was responsible for over $70,000 in cash and chips. I also did "fills", which consisted of exchanging cash for chips needed for the night and next shift for the Poker players to purchase in the games. I hosted, seated, and did customer service when not banker on the floor, and assisted the supervisor/shift manager in the room.
I was on time for my shifts and dressed as per company policy. I would work overtime as needed.
I gave my 2 week notice as I was hired on as a full-time cashier with Lowe's.
January 2006 to April 2009
Blockbuster Video Cleona, PA
Customer Service Representative
Processed shipments and maintained organized stock shelves.
Informed customers about all product lines and services offered by the company.
Processed all sales transactions accurately and in a timely fashion.
Marked clearance products with updated price tags.
Built and maintained effective relationships with peers and upper management.
Attended required team meetings each month to voice concerns and offer constructive feedback to others.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Kept the showroom clean and maintained neat, orderly product displays.
The store went out of business.
November 2006 to August 2010
Ingram Micro Jonestown, PA
Laborer
I worked 3rd shift for Apple Hub (Apple Retail East distribution) as a shipper/skidder, to label picking, inventory, picker of Amazon and Walmart distributors, and manifest. I was responsible for making sure all products were shipped correctly with the right amounts per each store, as well as total store orders being on the correct skids and wrapped according to Apple policy.
I was a certified trainer for new personnel and researching missing products.
March 2004 to July 2006
Stock Building Supply Myerstown, PA
Administrative Assistant
I started as a temporary employee with this company and was hired on full-time by the store manager. I was responsible for answering phones, filing, bills of lading, payroll, and reports for him. I also assisted in gathering information for salesmen, put together shipment invoices, and shopping for office supplies and events for the company. I also did inventory of the store products on the sales floor.
April 1999 to November 2003
Advance America Cleona, PA
Store Manager
I was hired as a personal customer service representative for small loans and advanced to store manager within 2 yrs. My duties included: taking applications for customer loans according to company policy, filing, phone, collections and marketing. As a store manager I oversaw employees with large amounts of cash coming back into the store and deposits being made daily, scheduling, monthly district meetings, traveling to other stores to cover other managers, collections to keep the store in line, and following policy and procedures according to the company.
This company went out of business in the state of PA
Education
1978 Greenon High School Springfield, OH
High School Diploma Business
Coursework in Business and Management
Was inducted into the Spanish Honor Society.
Marching band all 4 yrs.
Clark State Technical College Springfield, OH
1 yr completed Word Processing/business
Coursework in Business and Management.
Completed all courses in Word Processing and some computer courses.
Family issues prevented me from finishing my Associates degree.
References
Kristi Becker Co-worker, assistant manager, friend
Have known for 16 yrs.
Tina Collins Co-worker, friend
Have known for 14 yrs.
Nicki Wolf Co-worker, head cashier, friend
Have known for almost 4 yrs.
Ryan Mason Co-worker, friend
Have knows for 1 1/2 yrs.
Contact this candidate