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Administrative Assistant Customer Service

Location:
Charlotte, NC
Posted:
January 14, 2013

Contact this candidate

Resume:

Stacey Combs

Email: abqia1@r.postjobfree.com

Address:

City: Charlotte

State: NC

Zip: 28205

Country: USA

Phone: 408-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking an environment where my Administrative qualifications can be utilized to the fullest.

Educational Background:

High School Dipolma from Frederick Taylor University, Moraga CA 1/2001 to 5/2011 (Healthcare Administration)

High School Dipolma from BioHealth College, Moraga CA 1/2001 to 1/2013

High School Dipolma from West Valley College, Moraga CA 1/2001 to 1/2013

High School Dipolma from Bryman College, Moraga CA 1/2001 to 1/2013

High School Dipolma from Foothill College, Moraga CA 1/2001 to 1/2013

Job History / Details:

Executive Profile

Seeking an environment where my Administrative qualifications can be utilized to the fullest.

Skill Highlights

MS Windows 7

Trained and motivated young men and women to achieve their highest potential, by mentoring, counseling and developing academic skills for the field of health care. Created helpful strategies for conserving energy and waste management in various offices. (ie...double-sided copies of syllabus' for classes, proper lighting for parking area / offices). Managed and maintained building facilities which resulted in a 25 percentage cost savings for the office.

Professional Experience

1/13/2013 12:00:00 AM

Project Manager

via email or phone call.

Regularly update Action / Issues Log sheet.

Create Excel spreadsheets by compiling and inputting data for large projects.

12/2009 to 11/2012

Everest College

Instructor - Medical Administrative Assistant

Maintain teaching assignments for class.

Plan course instruction based upon approved syllabus/outline provided, to assure course content and objectives are met.

Distribute a copy of the class calendar to all students at first class meeting.

Utilize a variety of teaching styles and methods to accommodate diverse learning styles of students.

Design, administer and grade examinations to access achievement of course objectives as identified in the syllabus.

Actively work to maintain retention in all classes taught, by maintaining accurate attendance records daily, calling all students who are absent, and recording absentee information in roster after each class meeting and communicating attendance "concerns" to the Program Chair or Director of Education.

Required to exhibit excellent customer service, organizational and motivational skills.

6/2008 to 10/2008

LifeScan - Johnson & Johnson

Project Coordinator Contractor

Participated in Project Team Meetings, Prepared Project Meeting Minutes in a summarized.

format.

Send finished minutes to Project Managers for final review and revision.

Distribute.

accordingly.

Post finished minutes in company wide database (Clarity) and IT Dept.

Action.

Items/Issues Log sheet.

Track and follow-up on Action Items / Issues, as requested per.

9/2007 to 2/2008

Cavium Networks

Administrative Assistant III Contractor

Assisted the Financial Department with the processing of incoming and outgoing invoices, filing of purchase orders, packing slips and freight receipts.

Distributing company mail to appropriate areas, copying and shipping documentation, processing of Expense Reports, utilize basic math skills, data entry, greeting and escorting guests/employees to training classes.

Ordered refreshments for meetings.

Managed facilities issues, cleaning and maintenance, surveillance, supervised construction of cubicles, answered and screened incoming company calls.

11/2006 to 4/2007

BAE Systems

Administrative Assistant III Contractor

Organize meetings by scheduling appropriate conference rooms, inviting attendees, and ensuring that all necessary equipment/supplies are present.

Created department meeting agenda as required.

Worked closely with Maintenance Department in re-designing rooms as specified by department manager for use.

Insured proper installation of hardware and software in cubicles by way of in-house requisitions.

Ordered refreshments for large staff meetings by utilizing in-house cafeteria and outside catering services.

Provided clerical support for department staff by creating employee contact lists, various reports and data entry.

Cleared copy areas of unclaimed classified documentation and disposed of them by shredding or use of receptacles.

Ordered office supplies and assisted with travel arrangements.

2/2006 to 10/2006

BioHealth College

Biotech Laboratory Technician

Attended 9 month program where knowledge was obtained in the following:.

Basic Chemistry and Math, Introduction to Cell and Molecular Biology, Computer Business Applications, Foundation of Biotechnology and Genetic Engineering, Introduction to Bio informatics, Biotechnology Laboratory, and Biotechnology Advanced Laboratory.

5/2005 to 9/2005

Lumileds Lighting Company

Report Administrator Contractor

Maintained and updated daily Production Output/Input Reports for the Operations Department using JDE database.

Organized daily spreadsheets and charts using Excel for department meetings held by Manager and Supervisors.

Collected data and posted all finished charts and reports in designated Fabrication Dept.

locations throughout the company.

4/2003 to 2/2005

Marshal Rosario, M.D. and Russell Andrews, M.D

Medical Administrative Assistant

Scheduled patients with various neurological disorders for office appointments using the Lytec Database software, i.e.

new consultations, pre- and post-operatively.

Coordinated surgical procedures with various area hospitals, including equipment set up, type of and length of procedure, along with other detailed surgical information.

Interfaced with patients insurance companies to obtain authorization for procedures.

Helped implement the ordering of physical therapy and/or pain management for patients, as needed.

Proficient in the use of Meditech Database to view or pull hospital patient information.

Phoned in prescriptions to pharmacies per doctors orders.

Maintained patient charts, filing and answering phones.

8/2002 to 4/2003

Bryman College

Medical Administrative Assistant

Attended 8 month program where knowledge was obtained in the following courses: Extensive Medical Terminology, Insurance Billing Procedures, Coding (CPT and ICD-9), Dental Terminology, Vitals, CPR Training and general overview of Medical Office Procedures.

1/2002 to 5/2002

Selectica Inc

Executive Assistant (Contractor)

Managed the daily routine of the Executive V.P.

of Worldwide Sales which consisted of the following: fielding all in-coming phone calls, managing calendar for meetings in-house and abroad, use of Navigator for plane, hotel and car reservations, obtained pertinent equipment and information for all new, in-coming Sales Managers and Reps., updated and maintained Weekly Sales Summary reports, shipping and receiving of department brochures on an as-needed basis.

Contacted landlord/maintenance regarding building issues, and billing.

Prepared invoices for payment.

Data Entry and copying of reports.

5/2001 to 11/2001

Globix Corporation

Client Support Specialist

Helped coordinate the installation of client services into the company Data Center by way of Network Operations and the Provisioning Department.

Processed new client orders and retrieved Account Invoices for Sales Consultants using both REMEDY and ORACLE Databases.

Worked with Account Manager to input client information changes into database.

Maintained and updated department contract reports.

7/1999 to 5/2001

Exodus Communications

Provisioning Engineer

Managed projects for specific customers within the Provisioning Department.

Coordinated contact between customer, Project Managers and Sales Reps.

regarding status of pending projects.

Established and maintained orders.

Followed pending orders through to completion in a timely manner.

Placed and updated Exodus Provisioned circuit orders on a daily basis using intra-dept.

database.

Offered support maintaining and scheduling meetings with various Telecommunications Account Representatives and the Provisioning Dept., using MS Outlook.

Obtained quotes from multiple vendors for Sales Reps.

Assisted with the preparation of policy and procedures for department.

Trained in-coming personnel in department processes in regard to ordering circuits.

High level of people interaction, within and outside of company, which require good customer service skills.

11/1997 to 6/1999

I.T. Dept.

Acuson, (Contractor) Administrative Assistant

Created presentations, reports, letters, memos, flowcharts, and graphs for various departments.

Updated and maintained databases using Siebel, Ephraim, SAP & MS Access.

Maintained and scheduled company-wide classes for SAP implementation.

Coordinated meetings and facilitated travel arrangements.

Established contracts with vendors and customers.

Assisted Human Resources with compiling and photocopying large reports.

Provided new hire orientation information for new employees.

Coordinated interviews for IT Dept., which includes Sales, Finance, Service and Manufacturing.

Handled mail distribution.

Assisted Office Mgr.

By facilitating phone installations and furnishing offices using established vendors.

Answered and screened all incoming calls on office main line.

Interfaced with customers and vendors regarding products.

Handled shipping and receiving of equipment and manifest documents.

Assisted with Invoice and Expense Report process.

Shared front office responsibilities with co-worker.

Delegated and supervised.

Education

5/2010 Frederick Taylor University Moraga, CA

Healthcare Administration

10/2006 BioHealth College San Jose, CA

Biotechnology Lab Technician - Certification

5/2004 West Valley College Saratoga, CA

4/2003 Bryman College San Jose, CA

10/1996 Foothill College Los Altos, CA



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